Dana Ford Lincoln - Service Center

I needed a part for my 09 Fusion. Anthony was very quick, courteous and helpful in giving me the correct part. I was surprised he gave me a follow up call, when the part came in. I look forward to working wi courteous and helpful in giving me the correct part. I was surprised he gave me a follow up call, when the part came in. I look forward to working with Dana Ford using Anthony for my next needed part. By the way, if you need a part ask for Anthony. He is a pleasure to work with. More

Absolute worst service department ever. You make an appointment bring in your car and then don't bother to look at it all day. They then have the nerve to ask you to reschedule or leave your car there appointment bring in your car and then don't bother to look at it all day. They then have the nerve to ask you to reschedule or leave your car there until whenever they decide to get around to looking at it. They do not provide loaner cars (unless car is kept over a day but at that point you are already out of a car all day and you can't even get a comparable car). I never had these issues at Bay Ridge Lincoln and I am so sorry to see them closed; always had a loaner as soon as I dropped off my vehicle and vehicle was always looked at during appointment. Car was never returned to me with dirt and oil marks inside and out either. This dealer rating is complete crap as well because they actually tell you to rate them 5* when you purchase or lease your vehicle. So I can see many people have obliged. More

Overall the service was good. I was able to get the job covered under warranty. The car was returned in good condition and I did not experience any problems. Overall, the staff tried to provide good custom covered under warranty. The car was returned in good condition and I did not experience any problems. Overall, the staff tried to provide good customer care. They were concerned about my satisfaction. More

First, Sorry for my broken English. When I walked in because my car needed a new batery, Mr. Vinny tryed to help me, then Mr. Danny came speaking spanish and helped me. I was so glad that there is someo because my car needed a new batery, Mr. Vinny tryed to help me, then Mr. Danny came speaking spanish and helped me. I was so glad that there is someone that could help me in my language. They both were friendly and helped me with the batery. They told me that I have to change some cables. Next month I will change them. They asked me if I had to go somewhere, so they could take me there and pick me up again when my car was ready. It was nice of them. I just went to eat and Mr. Danny called me that my car was ready. The price were good, not too expencive... and I didn't have any more problem. I'm very happy with the service and the staff. I always tell my friends that speak spanish that there is someone at Dana that always help us in our language. Vinny and Danny, keep doing a good job, they must be happy having you two there. Thank you Dana for the great price and great service. More

Frank Deo and his parts department are second to none. I have owned my auto body shop for thirty plus years and have followed Mr. Deo for over fifteen of those years. He is like a walking Ford encyclopedia. have owned my auto body shop for thirty plus years and have followed Mr. Deo for over fifteen of those years. He is like a walking Ford encyclopedia. I also used Mr. Deo to check on my local store when I cannot get proper answers locally. More

I have been to a few Ford dealerships for service for my 2008 Edge, but I would not bring my car to any other dealership except Dana Ford. I had a very pleasant and easy experience which I had not had at ot 2008 Edge, but I would not bring my car to any other dealership except Dana Ford. I had a very pleasant and easy experience which I had not had at other dealerships. The service was great, my adviser Vinny was very friendly and personable, he helped me out greatly in explaining why my car needed the certain repairs as well as going over the costs before my car began its repair. When I returned to pick my car up Vinny again went over my car and the repair that was done as well as informing me of repairs and services that I would need. Overall I had a great experience at Ford and with my adviser that I would have no doubt in my mind in bringing my car back again for any other future services. - Theresa More

I brought my 2010 Ford Transit into Dana last week to be serviced for its recall for break light leaks and head liner pins as well an oil change. I dealt with two advisors that day; Vinny when I initially b serviced for its recall for break light leaks and head liner pins as well an oil change. I dealt with two advisors that day; Vinny when I initially brought the truck in and Danny when came back to pick it up. This is my work vehicle that I brought in and I explained when I came in that I needed the vehicle back promply, Vinny told me that it would be done as quickly as he is able to. In the time my truck was being serviced I recieved phone calls from Vinny and Danny informing me of the status of my car as well as other issues that needed to be addressed with my vehicle which was very suprising to me since I have been to other dealships with my work vehicles as well as my personal car and good luck getting someone to return a call to you let alone having the vehicle done that same day. I was very suprised when I revieced a call from Danny telling me my truck was ready by mid day and I was able to come in and pick it up, that is something that has never happened to me in the past with other dealerships and my car was usually held up in the shop no shorter then 2 days. I have recommended Dana to my other co-workers and friends to bring their vehicles serviced. More

Waited for two hours for an oil change when I had an apt set. Not only did I have to wait a long time but they were not so nice about making me wait so long. They told me they thought 2 hours was a complt set. Not only did I have to wait a long time but they were not so nice about making me wait so long. They told me they thought 2 hours was a compltely accpetable amount of time to wait and I would have waited even longer if I had a Honda. To top it off they were going to charge me $100 for an oil change. I should have gone to jiffy lube and got an oil change for $30 and waited 20 minutes. I love my MKX but don't think I would buy another one becasue the service is just so bad More

I hate this service department. I made an appointment to bring in my car on Tuesday. I dropped it off on Monday night. I had to call them on thursday to find out what the status of my car was. They final bring in my car on Tuesday. I dropped it off on Monday night. I had to call them on thursday to find out what the status of my car was. They finally said it would be ready on Friday afternoon which it wasn't. Now they said it MIGHT be ready on Monday. This place is a joke. They are worse then Island Ford Service which is hard to believe since that place was a joke. More

Brought my Mustang in under warranty for an ABS light that was on. Took three visits to finally fix the problem, thanks to my troubleshooting. HOW MANY ABS MODULES ARE YOU GOING TO ORDER AND INSTALL BE that was on. Took three visits to finally fix the problem, thanks to my troubleshooting. HOW MANY ABS MODULES ARE YOU GOING TO ORDER AND INSTALL BEFORE YOU FIGURE OUT THAT THE MODULE MAY NOT BE THE PROBLEM!!! Also brought the car in for a clutch replacement under warranty. Ended up not replacing anything becuase I later did the work myself and saw the original clutch. But they gave me an invoice and 50 miles on the car...FRAUDULENT!!! Stay away, very far away!!! More