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Dana Ford Lincoln - Service Center

Staten Island, NY

4.3
2,454 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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2,454 Reviews of Dana Ford Lincoln - Service Center

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June 23, 2021

My car has been in the shop for almost three months and it's still not fixed!! More

by tomahawks
Recommend Dealer
No
Employees Worked With
I don't know the name of the people involved
Jul 09, 2021 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Jul 14, 2021 -

tomahawks responded

I tried to reach Keith Curran unsuccessful. He didn't come to the phone and never returned my call. I will try one more time before I go further.

June 22, 2021

Very pleasant employees. Gave good updates. Answered my questions with patience. More

by cathyk26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown name
Jun 23, 2021 -

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

June 20, 2021

Thanks for the service very friendly staff I’m very happy thanks to you all to make easy for me my car was handled to in perfect condition More

by Orelbicandelario10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Farag, Patrick Ciotola, Michael Varela, Danielle Barbaria, Jasmine Jackson , Katiey Choi
Jun 22, 2021 -

Dana Ford Lincoln responded

Thank you for this great five-star review! It's so great to hear that our team continues to impress and helps you keep your vehicle in top shape! See you next time! - Dana Ford

June 19, 2021

The service on my car wentWell BUT I was told they The service on my car went Well BUT I was told they were Also doing my RECALL on my 2017 Ford Edge. When I got There I was told they did not Have More

by joyb315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brieann Driscoll, Danielle Barbaria
Jun 22, 2021 -

Dana Ford Lincoln responded

We are unhappy to see the low rating and read about this experience, JJ. Please contact me to discuss this so we can help improve the situation for you. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

June 18, 2021

Everyone was very nice my service was done very quickly I sat in a comfortable room with a nice TV on my car was washed It was a very nice experience More

by albericim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rodier , Michael Varela
Jun 18, 2021 -

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

June 18, 2021

Appt was given the same day and much appreciated. One and a half hour wait and car was serviced and realigned. Friendly service from staff. More

by Car3825
Recommend Dealer
Yes
Employees Worked With
Michael Varela
Jun 22, 2021 -

Dana Ford Lincoln responded

Thank you for the five-star review! We look forward to seeing you at your next appointment! - Dana Ford

June 16, 2021

Mike my service advisor was excellent. My vehicle was in for recalls and he explained everything that needed to be completed. He provided me a truthful explanation for the time required to complete and upda More

by bobby.messinarobert
Recommend Dealer
Yes
Employees Worked With
Michael Varela
Jun 17, 2021 -

Dana Ford Lincoln responded

We couldn't agree more! Mike is such an important part of the Dana Ford service team and we are so happy to hear he provided you with excellent service. Thanks for your review and we hope to see you again!

June 15, 2021

The service team members at Dana are very professional and obliging. I recommend them 100 % my car had to be picked up at my home and a loaner car was given to me until mine was repaired. The handling o More

by tiffanycloke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katiey Choi
Jun 17, 2021 -

Dana Ford Lincoln responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Dana Ford!

June 11, 2021

Part took a while to come in but the service area kept me informed the entire time. Very accommodating and helpful. Car was returned to me cleaned More

by Jzambino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Varela
Jun 11, 2021 -

Dana Ford Lincoln responded

We are so happy to hear that you had a great time at Dana Ford and we could take great care of your car!

June 11, 2021

Great service .haz was the service advisor I had this yr and 2 yes ago. My car was ready when I needed it.great service More

by Veronika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Dana Ford Lincoln responded

Veronika, we are so happy to hear that you had a great time at Dana Ford!

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