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Dana Ford Lincoln - Service Center

Staten Island, NY

4.3
2,454 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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2,454 Reviews of Dana Ford Lincoln - Service Center

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July 20, 2021

Staff is very efficient and courteous! I dropped my vehicle off at 10 and rep called me within 2 hours to tell me car was done. More

by Monacurls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Farag, Patrick Ciotola, Danielle Barbaria
Jul 21, 2021 -

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

July 20, 2021

Hi ! Another excellent customer service experience at Dana Ford. Thank you Harley , Has and the entire customer service team for resolving issues efficiently and amazing customer service as always More

by KRISTINEMARIESHATKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley and the entire team in service
Jul 20, 2021 -

Dana Ford Lincoln responded

We're so happy to hear this! Thank you for sharing your positive experience with Harley and the Dana Ford team. Take care!

July 15, 2021

Had car for 17 days was told it needed a part on order Had car for 17 days was told it needed a part on order after 17 days a manager call said it just needed seals. Nuts More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Always great service and great staff! Stress free! Always feel confident in the service my vehicle has received. Everyone is a pleasure to work with, from making the appointment to rolling out of the service More

by najch1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Hernandez,Loida
Jul 15, 2021 -

Dana Ford Lincoln responded

Thank you for taking the time to submit this amazing feedback. Glad to hear that you are consistently impressed with the service we offer here at Dana Ford!

July 11, 2021

HorribleLiarsThievesCon Horrible Liars Thieves Con Artists Disrespectful Incompetent Dishonest Unreliable Scammers Unprofessional Lazy Dana Lincoln will gladly a More

by Christine F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sibbio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Theresa McMahon, John Locher
Jul 26, 2021 -

Dana Ford Lincoln responded

Christine, We take customer feedback seriously and are disappointed to see the low rating. We're sorry to hear about your issues with your vehicle and would like to help resolve these concerns. Please reach out to me at your earliest convenience to find a solution to this problem. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 07, 2021

Car took a very long time to repair. Originally there was no loaner available until I called back and ask. 2 tires and rims had to be replaced. After getting the car back there was a loud humming from the wh More

by ebror316
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Dana Ford Lincoln responded

Thank you for your honest feedback. We're sorry to see you were not satisfied with your experience with our service department, resulting in the loss of your business. I will be addressing your comments with the team and hope you will reach out if there is anything more you'd like to discuss, Keith Curran - Service Director - 718-983-8700 ext 297

July 01, 2021

Excellent Service.. Very accommodating and A pleasure to do business with! More

by CDINI29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Varela
Jul 02, 2021 -

Dana Ford Lincoln responded

We're so glad our team made this a five-star experience! Thank you so much for being a valued Dana Ford customer! We'll see you at your next service visit!

Nov 24, 2021 -

CDINI29 responded

Always a Pleasure to do business with Dana Motors!😉

June 30, 2021

Terrible management, charged me 27,218 point for a visit which no service has been performed and the car is under warranty. I am so sorry i have set foot in this dealership since I've been having problems w More

by simon0910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Varela
Jul 15, 2021 -

Dana Ford Lincoln responded

We understand your frustration and appreciate your feedback. We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

June 30, 2021

Our experience was quick and easy. We always have a great experience. The staff is always friendly and accommodating. This is why we will continue to purchase our vehicles from Dana. More

by mikemele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Dana Ford Lincoln responded

We are honored to receive your support, Mike. Thank you! - Dana Ford Team

June 30, 2021

Terrific service and will be back for next service ok More

by daboss2391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Farag, Patrick Ciotola, Michael Varela, Danielle Barbaria, Jasmine Jackson , Katiey Choi
Jul 01, 2021 -

Dana Ford Lincoln responded

Thanks for much! We look forward to your next visit to Dana Ford!

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