Dana Ford Lincoln - Service Center

I love the friendliness of some of I love the location and the friendliness of some of the guys over there I love this dealership it's a shame they stop making the fusion and the friendliness of some of the guys over there I love this dealership it's a shame they stop making the fusion More

Dana Ford is amazing. Great customer service, relaxing atmosphere, and beautiful cars! Can’t wait to update my lease and come back to my Dana Ford family! atmosphere, and beautiful cars! Can’t wait to update my lease and come back to my Dana Ford family! More

I was treated really good !!!! Thank you Frank in the service department.!!! I would definitely recommend Dana Moters!!! That’s why I got 9 cars from them . service department.!!! I would definitely recommend Dana Moters!!! That’s why I got 9 cars from them . More

Haz was a great help. This time around was hassle free. Just bothered about the courtesy car issue but in all I'm understanding and Haz made it a pleasant experience. Just bothered about the courtesy car issue but in all I'm understanding and Haz made it a pleasant experience. More

I waited three weeks for an appointment. Dropped off my car and was called later that day to say they would need to keep my car for two weeks because they were very busy. In addition after that it could be car and was called later that day to say they would need to keep my car for two weeks because they were very busy. In addition after that it could be another week or two before they got the parts. So basically no car for one whole month before you would even fix the vehicle! Ridiculously More

Just leased the F-150 need to get the lights on the steering wheel fixed. Had the truck in for service twice,but no repairs were done. First time they said they didn't realize they were going to need a steering wheel fixed. Had the truck in for service twice,but no repairs were done. First time they said they didn't realize they were going to need an electronics technician. The second time they had it for 2 days but said they lost wifi in the building so they couldn't conduct diagnostic testing. Now I am waiting for a loaner car to become available and I am going into the 2nd week of waiting. In addition to all of the above, when I dropped off the truck the first time I was told I couldn't park in the parking lot and I needed to park my truck in the street. Wow!!!! I just leased a brand new truck from Dana but they don't want you to park a brand new vehicle in their parking lot. Instead they want you to park on a service road leaving it vulnerable to theft or damage. Horrible customer service experience!!! You only scored 1 star because I had to select at least one. Zero stars would be the more appropriate score. Only did this because you kept sending the text messages. More

Haz was wonderful in helping me everyone e very nice in service department Hoping they have fixed the problem Haz and Keith in service management were great service department Hoping they have fixed the problem Haz and Keith in service management were great More

I was waiting for almost an hour without an update. Unprofessional staff, definitely not customer focused. Process for internal insurance approvals should not be a customers issues especially after an Unprofessional staff, definitely not customer focused. Process for internal insurance approvals should not be a customers issues especially after an hour and I need to tell the rep to call again and again. More

Thank you Mr. Chang , thank you for you patience and advice, excelent job , good service , good experience.. I recommend it , 👍 Ford Dana at states island is the place! advice, excelent job , good service , good experience.. I recommend it , 👍 Ford Dana at states island is the place! More