Dana Ford Lincoln - Service Center

I was treated very poorly. My vehicle is a 2020 Ford Explorer. It has 6000 miles. Not even a year old and the AC went. That should not have happened. It was so hot outside. It took them a week to overni Explorer. It has 6000 miles. Not even a year old and the AC went. That should not have happened. It was so hot outside. It took them a week to overnight the part. They never even apologized. They yelled at me after the we part finally arrived and told me if the car wasn’t there by 8 am tomorrow morning he wasn’t going to fix it. So rude. They didn’t even fix it properly. The driver seat which is supposed to get cold still doesn’t work. This is a brand new Explorer and the Ac never should’ve broken. It was an awful experience and it’s still broken. Hope they treat me better when I bring back the car to fix the seat. Have to b be honest I dread going back but I need the car to be fixed properly. Any suggestions? More

I've been dealing with Dana about 18 years. They always are very helpful,very good service, and at a fair price.I will continue to deal with them in the future and would recommend them to anyone who ask me are very helpful,very good service, and at a fair price.I will continue to deal with them in the future and would recommend them to anyone who ask me where to go for new and used cars . EXCELLENT dealership. More

The people that work there are very kind, helpful and professional. The employees there should be proud of themselves and Lincoln Ford should be proud of them. professional. The employees there should be proud of themselves and Lincoln Ford should be proud of them. More

Service as always excellent and prompt service tech was right on with time very accommodating pleasant atmosphere service waiting room was clean and nice. Also all personnel was pleasurable right on with time very accommodating pleasant atmosphere service waiting room was clean and nice. Also all personnel was pleasurable More

We were in & out for the oil change. They checked my low tire & was able To fix it for me. They cleaned my car too tire & was able To fix it for me. They cleaned my car too More

When I came to Dana Ford I was amazed by the friendly staff, awesome facility and fast service. Can't say enough good things about Dana Ford. staff, awesome facility and fast service. Can't say enough good things about Dana Ford. More

My car needed an inspection and the works (oil change, tire rotation etc.) Isaiaha was my Service Advisor. He was very courteous and checked me in very quickly, Waiting area was comfortable. tire rotation etc.) Isaiaha was my Service Advisor. He was very courteous and checked me in very quickly, Waiting area was comfortable. More

Service Dept. needs to learn customer service etiquette! Dealing with same issue for 2 months! Colin,Pat and Danielle B they never ever call back! Dealing with same issue for 2 months! Colin,Pat and Danielle B they never ever call back! More

I do not know who the young man was in the service depart was that I worked with, but he was very courteous. Checked my car in like lightning, answered all my questions accurately with a definitive answer. H was that I worked with, but he was very courteous. Checked my car in like lightning, answered all my questions accurately with a definitive answer. Honesty is the best policy. My truck was in for a 20,000 mile service. The service was done in the amount of time I was quoted. I'm sure it may have taken longer if something needed repair, but it's a Ford, and they are very sturdy and reliable as my family has told me since I was kid. The service waiting area is comfortable and spacious. The restrooms are hospital grade clean. The showroom is so nice it compels one to buy a new car, even if one is not needed. All in all, my service experience was excellent. More