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Dan Vaden Chevrolet Savannah
Savannah, GA
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Professional Service Ashley is very professional when interacting with clients. She communicated what was needed and the steps of service very well. My vehicle was clean Ashley is very professional when interacting with clients. She communicated what was needed and the steps of service very well. My vehicle was clean and returned as scheduled. The problem was repaired. Mark, who was driving the shuttle, communicated extremely well on his arrival time and very polite and courteous. He was punctual and very efficient with his service. More
Very pleasant Was a very pleasant experience. My husband had a few questions about our extended service and the young lady that worked in the cadallic customer ser Was a very pleasant experience. My husband had a few questions about our extended service and the young lady that worked in the cadallic customer service department answered all his questions. More
Service Staff was on time and friendly service done in a timely manner seems to be knowledgeable about vehicles and great about answering questions I had Staff was on time and friendly service done in a timely manner seems to be knowledgeable about vehicles and great about answering questions I had More
Sold me a lemon in 2015 August 2015 I had bought a used car from Dan Vaden and my wife and I were informed we had warranty for 5 years. For 3 years we had issues with the car August 2015 I had bought a used car from Dan Vaden and my wife and I were informed we had warranty for 5 years. For 3 years we had issues with the car. First the air bag, then the front windshield (which we ended up finding out was replaced before we bought it), and now the whole ventilation system has a molding smell (which the Chevy in Hinesville, GA informed us it will cost 5k to 7k to fix). When this current situation happened we ended up finding out we did not have warranty for five years. So I called Dan Vaden and the manager Alberto informed me that he would do everything he can to get us out of that car and into a better car of my choice which will be safer for my family and I. He informed my wife it will be hassel free and drama free (his words). We spent 4 hours there to only leave in the same car. Tony the sales man was excellent and did everything he could for us. He presented us with a deal and we signed to complete the process. An hour after signing and Tony getting paperwork typed, Alberto takes back the deal. How do you give someone a deal, get them excited, and then take it back? This dealership has very sketchy managers working here and I would not even refer my worst enemy to this dealer. They need to get it together before they find themselves in a lawsuit. I do plan on calling the BBB and my lawyer! More
Courteous and helpful staff Ashley made me feel important as a customer. She is always very courteous! The mechanics do an excellent job. I will always come back here. Ashley made me feel important as a customer. She is always very courteous! The mechanics do an excellent job. I will always come back here. More
Amazing Service The staff was very friendly and helpful. My shopping experience was one I’ll never forget. I will always encourage my family and friends to visit this The staff was very friendly and helpful. My shopping experience was one I’ll never forget. I will always encourage my family and friends to visit this location when buying a new vehicle. More
Very nice experience For the second time around very good sales personnel and very cooperative finance personnel. Will be most likely to buy another car from the Chevy guy For the second time around very good sales personnel and very cooperative finance personnel. Will be most likely to buy another car from the Chevy guys. More
Excellent when I arrived everyone was very helpful and the service was fast. The quality of work was excellent also. The new building was very nice. I would r when I arrived everyone was very helpful and the service was fast. The quality of work was excellent also. The new building was very nice. I would recommend Dan Vanden Chevrolet for there service. More
Ashley and Cory Jones As usual, my experience with Ashley was pleasant and professional. The purpose of my visit was for regular maintenance on my Equinox and all questions As usual, my experience with Ashley was pleasant and professional. The purpose of my visit was for regular maintenance on my Equinox and all questions and concerns were noted and addressed to my satisfaction. I was also greeted by Cory. He assisted me to my car after servicing and offered to clean my vehicle on my next visit. I was 100% satisfied. More
Telephone Survey by Megan Daring on 12/17/2018 I got a telephone call from Megan Daring asking about my recent experience. I asked 'did you not see my on-line survey review which was not favorable I got a telephone call from Megan Daring asking about my recent experience. I asked 'did you not see my on-line survey review which was not favorable with regard to my experience when I returned to pick up my vehicle after it's repair of the sunroof tubing?" She advised 'no' she had been out of the office for several days so I told her what I had written'. Here is a copy of my written on-line survey: I was very happy with my Advisor Bob Register. He immediately knew what was wrong with the sunroof tubing and the need for it's total replacement. When I came to pick up my car after the replacement had been done I again was pleased with Advisor Register and the gentleman that helped me get my keys to car and the bill since Bob was busy with another customer. I was not pleased; however, when I went to get into my vehicle and the front floor was STILL sopping wet. It apparently was not wet vacuumed prior to my receiving the vehicle and I was shocked, to say the least. I could put my whole hand down on the floor carpeting and could see water coming up from my fingernails and hand. I went back inside to Customer Service and spoke with Bob so both he and I looked at my vehicle and he too, was indeed, shocked when it was STILL sopping wet. He advised me he had sent back to the shop to be cleaned up prior to my arrival but they apparently had not done so. He went back to the shop area and in about 20 minutes came out and said it had been taken care of. We walked to the car and we realized it was still wet but no where near what it had been. He said if I still had problems with the floor after I left we could bring it into the shop one day and could have fans dry it out. I told him I would let him know. BOB was very helpful and I was not displeased with him, but I was not pleased with the flooring problem" She apologized for what had happened and said she would send me a $25.00 fuel card to give me a positive aspect to my recent experience and apologized for the wet flooring. She would bring this to the attention of the General Manager. (I actually received the fuel card 12/28/2018 - so thank you Megan). I thanked her for listening. She is very professional and is a great asset to Vaden Chevrolet. Catherine Laube More