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Pilson Auto Center

Mattoon, IL

4.6
343 Reviews
Call Dealership (800) 628-5402

2212 Lake Land Blvd

Mattoon, IL

61938

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343 Reviews of Pilson Auto Center

February 21, 2025

Dave Cox was great! He was patient and really pleasant. He went that extra mile for me. I'll be a returning customer for sure. More

by Millerjamie9696
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cox
Report | Print
February 18, 2025

I cannot say enough great things about my purchase experience at Pilson’s. From my first phone call all the way through to financing, Kristy and Brandon were extremely knowledgeable and efficient. I c More

by lmwilson1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristy Goeckner and Brandon Price
Report | Print
January 08, 2025

George went above and beyond for me and my mom. i cannot thank you all enough!!!! I will definitely be referring people to pilson!! More

by tybug1024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George and Matt
Report | Print
Jan 16, 2025 -

Pilson Auto Center responded

Great to hear you enjoyed your experience at Pilson! We will sure to pass along your comments to Matt and George.

January 05, 2025

Even though I had no appointment, they were quick to get my car in for service. The service people were helpful and friendly. The coffee's good too. Thanks More

by johncarl
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Jan 07, 2025 -

Pilson Auto Center responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Dan Pilson Auto Center Inc and we hope to see you again soon!

January 04, 2025

👎👎 ZERO STARS The mechanics diagnosed my car wrong, and almost had me pay a lot of money ($1500) for a part that wasn't even broken. You need better service members because obviously they misdiagnose More

by annamae0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Jan 07, 2025 -

Pilson Auto Center responded

Anna, we would like to have a better understanding about your experience. Please reach out to JR Boyce, our Service Manager, at (217) 234-6461 at your earliest convenience and we will do our best to resolve this with you.

December 21, 2024

Service did not explain addition work and charges until time to pay. Exploiting the elderly. Bad business. More

by fwelles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy, (Service).
Report | Print
Dec 24, 2024 -

Pilson Auto Center responded

We're sorry you feel that way, but we are not exploiting anyone. The same sales tax rate applies to everyone. If you would like to discuss this further please contact our service manager.

December 03, 2024

Great good service Good people Will be back next time they did a very hero job More

by Takresin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy oakes
Report | Print
Dec 12, 2024 -

Pilson Auto Center responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Dan Pilson Auto Center Inc and we hope to see you again soon!

November 20, 2024

Wonderful dealer to work with. Service department is excellent! Will continue to bring our vehicles here. More

by Barbmilr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn, Chris
Report | Print
Nov 26, 2024 -

Pilson Auto Center responded

Barbmilr2, reviews like this give us motivation and help us ensure we provide high-quality care.

November 04, 2024

Courteous, helpful, efficient, fair, respectful, warmth, honesty, are a few of the descriptive characteristics of Pilson Auto Center! I encourage others to check them out. More

by Janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Cox
Report | Print
Nov 19, 2024 -

Pilson Auto Center responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Dan Pilson Auto Center Inc!

November 01, 2024

Kristi went the extra mile to find the vehicle I needed. Very thorough with taking care of all needs and concerns. More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi
Report | Print
Nov 19, 2024 -

Pilson Auto Center responded

Rick, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

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