Dan Deery

service advisors are rude I've grown up in their dealership as well as the Toyota one. Let me just say, the advisors at the Toyota store are much more polite. I've had one good I've grown up in their dealership as well as the Toyota one. Let me just say, the advisors at the Toyota store are much more polite. I've had one good experience with the Chrysler store. Otherwise, the advisors seem to be fairly rude and young. The last time I went in, one advisor just kept walking passed everyone standing in line and checking his phone! -I don't think he is there anymore. They just give off the impression that you are wasting their time. I always ask for a wash/vac when I take my vehicle in and they always make it seem like a big deal. Like okay, I won't bring my business to you? Idk just not the service you'd expect. I only deal with Blaine the service manager or Marv Cooper in the service department. Everyone else is just rude. Did buy my vehicle from there and the salesmen and manager in sales were very kind and helpful. More

Charged for nothing The service provider was polite and helpful, but the work they did was not good. Asked for them to look at uconnect system, they charged me 169.00 to The service provider was polite and helpful, but the work they did was not good. Asked for them to look at uconnect system, they charged me 169.00 to tell me a replacement uconnect radio is 1600.00. Then they drained my battery. They left my ignition on when they checked the system. I will never take my truck there again, and I certainly won't purchase a vehicle there. I get treated a lot better at the Marshalltown dealership. I thought they might be better at knowing my uconnect system, I was wrong. Place is a total joke. More

BAD all around Worst experience i have ever had. Wife needed a new or newer van and we went to Deery first as we had done so much business with them in the past. W Worst experience i have ever had. Wife needed a new or newer van and we went to Deery first as we had done so much business with them in the past. We have purchased 3 new cars and a couple almost new (including this one) used vehicles from them. To tell the truth, the van she bought could have been bought anywhere for that price, it was no special deal at all. We were insulted at the trade value offered for her van. They offered $500 and this is only half of the very low end of the trade in value scale and especially since it had an almost new set of $650 tires and $800 worth of all new exhaust. In fact, i told them we were not trading it in to THEM and made a phone call and had her van sold in 5 minutes for almost 4 times their offer, and that is even WAY below private party sales value (i did my homework on values). Next we were supposed to get 2 keys with it and had to go in 3 different times to get that done because after over a WEEK they still didn't have the info from the factory to program the key. This AFTER they had told us they had all the information needed to do the job. We spent a total of at least 6 hours between driving and waiting for the key that took 3 visits. Are you kidding.....3 times? After having the van in their lot for several days, they still hadn't even cleaned it out yet when we went to look at it, it was a mess inside. Overall the WORST experience i have EVER had buying a vehicle. I only give them a 1 star rating because my wife does like her van More

Terrible Experience with Dan Deery Waterloo....SAD!!! Ram was having a GREAT SPECIAL RATE AND SALE and I needed a new Ram 3500. I called up the people named below and started the process of trading in my Ram was having a GREAT SPECIAL RATE AND SALE and I needed a new Ram 3500. I called up the people named below and started the process of trading in my truck, getting a GREAT DEAL, working with some GREAT PEOPLE and was I wrong. I called up and told them about the truck I wanted and they said no issue. The next day (24 hours later) they called to let me know they had a truck that met my specs. They made an offer on my truck (which was fair), gave me the monthly payment (which I was hesitant at first but agreed), then ran my credit (which is well about 750) and said all was good with it and THEN SILENCE FOR A DAY!!! As it turns out, THE DEALER WHO HAD THE TRUCK WOULD NOT TO GIVE IT UP!!! SO.....NOW I HAD NO TRUCK, THE RAM INCENTIVES OF 0% FOR 84 WAS EXPIRING AMD MY CREDIT SCORE WAS 6 POINTS LOWER!!!! If you are looking for a dealership that is honest and has integrity....GO SOMEWHERE ELSE. I AM SO SADDENED BY THE FACT THAT A DEALERSHIP I ONCE GAVE 5 STARS TO HAS NOW, IN THIS ENVIRONMENT OF COVID-19, HAS DECIDED TO MISLEAD BUYERS. I AM WRITING TO THE EXECUTIVES OF DODGE RAM MY EXPERIENCE AND DISTRUST. BTW, KYLE WHO WAS HELPING THROUGH THIS SITUATION (AND IS A VETERAN LIKE ME) WAS NOT THE ISSUE!! IT WAS OTHER SALES PEOPLE AND SALES MGMT. More

Excellent Service staff I have been involved with owning a dodge for over 20 years. Everytime I have a issue wether it be minor or major it has been resolved immediately. I I have been involved with owning a dodge for over 20 years. Everytime I have a issue wether it be minor or major it has been resolved immediately. I am talking about a person named Marv Cooper who works at the Dodge dealership in Waterloo Iowa. Marv has went above and beyond to make sure my needs are met. Thankyou Marv for your excellent service! Doug Widen. Cedar Falls Iowa More

Part replaced Got the piece quickly and fixed it. Glad to have things back to normal. Thanks to all at the dealership. We always feel welcome and service is good Got the piece quickly and fixed it. Glad to have things back to normal. Thanks to all at the dealership. We always feel welcome and service is good. More

I just purchased a car from Dan Deery in Waterloo yesterday. Great service & wonderful people to work with. A special thanks to James Bratcher for making it possible. I was running into problems wi yesterday. Great service & wonderful people to work with. A special thanks to James Bratcher for making it possible. I was running into problems with my co-signer having to be on the title which created a whole other set of issure for us and he worked hard with the bank to make it possible for my name to only be on the title. I will definitely by a car from Dan Deery again. Thanks for giving people who are down on their luck a chance Theresa More

Purchased used vehicle We purchased a used vehicle from this dealership on October 30th and could not have been more pleased with the professional way in which everything wa We purchased a used vehicle from this dealership on October 30th and could not have been more pleased with the professional way in which everything was handled. We felt no pressure and all of our questions were answered. The dealership also responded in a timely manner to address a few concerns we had with the vehicle. We are very happy with our purchase and experience with Dan Deery Motor Co. More

Very disappointed I purchased my vehicle on a Monday. After purchase, it was my own fault, I noticed several marks on the vehicle. Then one week later, the air bag li I purchased my vehicle on a Monday. After purchase, it was my own fault, I noticed several marks on the vehicle. Then one week later, the air bag light came on They did get the van in to check what was going on right away. This is a 2019 and less than 50,000 miles on it. You would not expect a major issue with the van. They found the problem. Unfortunately it will cost $300 to fix. What? I just spent over $18,000 on a vehicle and after less than a week of ownership, I have an issue with it!! They did offer to split the cost with me. Still unacceptable. Now I don't know what to do. I'm stuck with a vehicle with mechanical issues and I have a huge loan to pay off. Very disappointed that after a week, there are issues. Why no guarantee left? Also all manuals including California emissions certificate were moldy. Who looks at the manuals prior to buying a vehicle? After, yes, to learn about all of the bells and whistles, but not prior. Sales rep. has ordered a new manual as I am highly allergic to mold, but not a new California emissions certificate and other certificates. Just a very disappointing experience for an almost brand new vehicle. I had expected more from this dealership More

No pressure, super flexible and excellent service I worked with Andy Page to purchase a car for my daughter. We completed the entire transaction by phone, email and mail. They even delivered the car I worked with Andy Page to purchase a car for my daughter. We completed the entire transaction by phone, email and mail. They even delivered the car to my front door. The car was priced fairly, Andy was very accommodating and helpful and I would buy another car from him any day! I have sent a few follow up questions and he responds to me very quickly. I highly recommend Andy Page with Dan Deery in Cedar Falls, IA. More