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Dan Deery Toyota

Cedar Falls, IA

4.7
584 Reviews

7404 University Ave

Cedar Falls, IA

50613

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Showing 584 reviews

March 26, 2022

Shared on Google Reviews and Yelp as well. Just want to get the word out. Worked with salesman (Brandon Simkins) and sales manager (Shane McCollow) to agree on a purchase price for a new More

by KMK
Recommend Dealer
No
Employees Worked With
Brandon Simkins
Apr 01, 2022 -

Dan Deery Toyota responded

Karl, Thank you for the review. These are unprecedented times in the auto industry, as I’m sure you are aware. Shane quoted you a price with a trade in. Your deposit was taken the following day by a different manager, when Shane was off, with no trade in. We promptly refunded you your deposit. There is a huge shortage of used and new vehicles across the country, which is why almost every dealer has no stock to offer to customers. We think you’ll find it more common than not that most dealers are charging thousands above MSRP, but also not even allowing out of town customers to purchase a new vehicle off their lot. We wish you the best of luck car shopping.

Apr 01, 2022 -

KMK responded

I agree that these are unprecedented times in the auto industry. However, the times should not deter you from your values as an organization. I did not indicate I had a trade-in, and I am not from out of state. We arrived at a deal with a down payment. If there was an error by your manager, then you should have honored the agreement and made the necessary training/communication with your team...not canceled the sale. It is unfathomable that you canceled a deal based on your error so you could get an extra $1000 from someone else. You aren't disputing any of the facts, and the reality that you don't understand this was an awful decision/practice is a real head-scratcher.

March 25, 2022

I ended up in my dream RAV-4 in no time with Whitney's help. As a woman, it was so awesome to be able to work through the car buying process with another woman. Whitney is knowledgeable, down-to-earth, an More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whitney Grove
Apr 01, 2022 -

Dan Deery Toyota responded

Thank you for your business and your 5-Star Review!

March 13, 2022

This dealership was top notch! The environment was clean, friendly and new. The staff was knoweldgeable, friendly and incredibly organized. I would highly recommend this dea More

by rflaherty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carlisle and DJ Deery
Mar 19, 2022 -

Dan Deery Toyota responded

Thank you for your business and 5-Star Review!

Mar 19, 2022 -

rflaherty responded

Dan Deery Toyota, thanks for the making the buying experience smooth, easy, personal and a great experience for our family.

March 10, 2022

Buyer Beware! Looking to buy a used 2014 Nissan Murano CrossCabriolet Base 2D Sport Utility vehicle. Asked salesperson(s) via phone & text about condition of car & More

by teveleth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elizabeth, Clayton
Mar 10, 2022 -

Dan Deery Toyota responded

We're sorry about the experience you had with our staff and vehicle you came to look at. Where you live or where you travel from is entirely out of our control and all we can do is advertise the vehicle in the condition that it’s in which is what we did.

Mar 11, 2022 -

teveleth responded

Your response only substantiates your dealership's attitude towards your customers and it's lack of Customer Service. The point was not whether we traveled 3 1/2 hrs to come look at a vehicle. The point is that your salespeople were incompetent and dishonest, and didn't bother to check the vehicle or the convertible top and its operation, as they were requested to, and then lied and said they did. Furthermore, your website and advertisement of the vehicle is not accurately advertised regarding it's condition, because if it was, nobody would be interested in paying almost $20K for a convertible that has a broken top, that is cracked with duct tape and an Air Bag issue. Again, very thankful we did not end up doing business with your dealership.

Mar 15, 2022 -

Dan Deery Toyota responded

Your experience doesn't match the description of almost all of our customers, as you can see in the large number of positive reviews left of our store. Every buyer has different expectations when looking at pre-owned vehicles. We will work with our team to ensure they are providing as much detail as possible, however we always recommend a customer coming to see the vehicle for themselves to properly evaluate it, as each customer may have different expectations. You also told our staff that you were planning to have a relative of yours come see the vehicle before you made the trip to see it in person (this must not have happened either). How far out you spanned your search to come across a vehicle from such a distance is entirely out of our control."

March 07, 2022

Carlos the salesman at Dan Deery Toyota , He helped me out tremendously , and fast! Great sales man ! More

by Jonbenet Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos woods
Mar 10, 2022 -

Dan Deery Toyota responded

Thank you for your 5-Star Review!!

February 02, 2022

Had a good experience with dealership. In and out when vehicle finally came in.Ask for cody zey if you want to buy a new car.he will hook you up. More

by sackerson72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody zey
Mar 10, 2022 -

Dan Deery Toyota responded

Thank you for your 5-Star Review!!

January 19, 2022

Great experience! Whitney is very knowledgeable and helpful. The dealership provided fair pricing and excellent customer service. 10/10 would recommend! More

by AW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney and Colton
Mar 10, 2022 -

Dan Deery Toyota responded

Thank you for your 5-Star Review!!

December 19, 2021

Great customer service, efficient, patient, professional and very knowledgeable. We always have a great experience when shopping for a car at Dan Deery Toyota! More

by rhoadscd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stoler
November 11, 2021

We've purchased 5 cars from Dan deery Toyota over the past 10 years. We've had such a great experience each and every time and we refuse to go anywhere else. Ask for Cody zey , he is the best! He is am More

by Steve w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody zey
November 10, 2021

Cheap dirty crooks they didjnt tell me i bought a car with blown headgasket ill make sure no one comes there and buys a caar u guys a liars and the head guy was a xxxxin joke xxxx dan deery toyota everyo More

by Johnathonjacobson01131988
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danette liar
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