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Dan Deery Toyota
Cedar Falls, IA
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2023
Unfortunately there's not an option for a 0 star because this is what they deserve. Worst customer service I've ever dealt with. Sales guy cursed + hung up on me. They openly told me that no one wanted to w this is what they deserve. Worst customer service I've ever dealt with. Sales guy cursed + hung up on me. They openly told me that no one wanted to work with me because they weren't making money on the deal what a crock. They took my trade-in and listed it for $3000 over what they offered me so how is that possible they aren't making money? I was forced to pay $2000 to ship the new car to FL and have my trade-in shipped to them. They set up the shipping with a god-awful company that drove my car on the trailer forward into a parked truck and dented the hood and now it's in the shop. They didn't have the decency to call me and check to make sure my car was delivered. Once they received my trade in it hit their showroom 2 days after it was delivered. Oh I forgot the car I bought had an oil check light on that they never told me about which is insane to me that they didn't run it thru inspection beforehand. My trade-in on the other had been serviced thru BMW with a new oil change + brand new tires prior to the sale. Do yourself a favor and do not buy a car from them they don't give a xxxx about the seller. More
by shenanmoore17
Employees Worked With
N/A
August 22, 2023
Absolutely an amazing experience with Cody Zey, I read comments from others on his great service and they were totally right! He was very kind and listened to what vehicle we were looking for. 4 days ago comments from others on his great service and they were totally right! He was very kind and listened to what vehicle we were looking for. 4 days ago we got an exciting call that he had found a vehicle that would be of interest. Thank u so much Cody and others at Dan Deery Toyota for the amazing experience on purchasing our vehicle. More
by trac.fish
Employees Worked With
Cody, Colton,Tanner
August 18, 2023
Danette was very knowledgeable about the car and treated me very well. This is my one of many car I have bought from Dan and will not be my last. Danette is wonderful to work with!! me very well. This is my one of many car I have bought from Dan and will not be my last. Danette is wonderful to work with!! More
by pasnbyu
Employees Worked With
Danette
August 18, 2023
Excellent salesman in Cody. He was very responsive and on point when I purchased my new 4 Runner. Very knowledgeable of the Toyota brand. Purchased the vehicle over the phone. N He was very responsive and on point when I purchased my new 4 Runner. Very knowledgeable of the Toyota brand. Purchased the vehicle over the phone. No pressure buying this vehicle. When we arrived all paperwork was ready for us. Cody has to be one of Dan Deery's top salesman. Tammy in finance was excellent as well. All paperwork was ready for us. It was the best car buying experience I can remember. We were out of the door within one hour. There is no doubt they have earned a lifelong cystomer with us. Thank you! More
by Tomgizicki
Employees Worked With
Cody in sales, Tammy in finance
August 10, 2023
Fast friendly service. Justin is there to help with questions and concerns even after the purchase. Thank you Justin for making this fast and hopefully my daughter will e Justin is there to help with questions and concerns even after the purchase. Thank you Justin for making this fast and hopefully my daughter will enjoy this car for a long time. More
by Adamgray555
Employees Worked With
Justin Kasemeier
August 03, 2023
Honestly one of the worst experiences of my life. I purchase a 2016 Mazda CX- 5 on May 18th, I had the car for ONE WEEK and drove the car twice before it broke down on May 25th and I had to have I purchase a 2016 Mazda CX- 5 on May 18th, I had the car for ONE WEEK and drove the car twice before it broke down on May 25th and I had to have it towed back to the dealership (on my dime I might add). Where they held it until July 18th!! Issue after issue with this car and they ended up replacing the whole engine. Communication was atroucious, I could never get any updates on when my car would be ready or even what the issue was. Leaving voicemail after voicemail with no return calls or they would promise to give me an update and then I would never get a call. Until finally my dad called and they got back to him right away. (I will say this lack of communication is also on the Mazda dealership as they had to tow my car there for the repair). Communication got a bit better but I was constantly told "Your car should be done by X date" only for that to be completely false. I was told to call the Mazda dealership for updates and then I was told I should *NOT* be calling the Mazda dealership and then I was again told, "if you want an update on your car, call the Mazda dealership" Totally conflicting information and very frustrating. They did pay in full for the repair as not only did I purchase the extended warranty but it also had the "Dan Deery Certified" warranty. I honestly wasn't going to leave a review, I know sometimes crappy situations happen and it was handled very poorly but I don't like to be a negative person! However today I was informed I'm not able to register my car due to the PREVIOUS owner of the car having tinted windows and getting written up for it. Dan Deery either didn't know this or didn't care as I was never informed of this. I now have to take my car to get it inspected by the sheriffs office and then submit that my car passed the inspection to the county before I can even register my car. Overall, I can NOT recommend purchasing a car here. The customer service is terrible. They don't care about the cars they put on the lot, and they certainly don't really care about you as a customer. However they definitely have a lot of nice cars! So if one catches your eye I would suggest having your own personal mechanic (NOT one from Dan Deery) check it over before you purchase any cars from them. Just my 2 cents and maybe a little venting from a very frustrating past few months. (I don't remember the financing guys name but he was great, only positive experience I had) More
by nmborseth
Employees Worked With
Danette, Bob Neery, Adam
July 31, 2023
We have a fleet of vehicles that we service at Dan Deery, as well we have purchased them all at Dan Deery. We are very pleased with their dealership. We mainly go through Mark Carlisle for everything. Deery, as well we have purchased them all at Dan Deery. We are very pleased with their dealership. We mainly go through Mark Carlisle for everything. But never had a problem with using anyone there. Great service More
by mehnde
Employees Worked With
Mark Carlisle
