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Dan Cummins Chevrolet Buick of Paris - Service Center

Paris, KY

2.7
94 Reviews

94 Reviews of Dan Cummins Chevrolet Buick of Paris - Service Center

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July 22, 2018

Excellent service Staff professional and courteous. Service was timely. Oil change, checked out seat for repair and key made all in an hour. Very satisfied with deale More

by Ttdk1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candy, can't remember the name of the gentleman in service and can't remember the name of gentleman in parts.
Jul 23, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the kind words about your visit with our service department! We're so happy to be the preferred dealership for all your automotive needs. - Megan Saxey, BDC Director

July 02, 2018

Service Always friendly staff with work done in a timely manner. Very efficient with explaining details of service, kid friwndly waiting room. Best experience More

by Jpeters1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam Favorite, Tim Hollifield, Stacey Sheeler
Jul 02, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the stellar review! We love being your preferred dealership, and look forward to providing superior service for many years to come. Have a wonderful day! - Megan Saxey, BDC Director

June 30, 2018

World-Class Service The Service Department at Dan Cummins strives to deliver world-class customer service. The staff members are always friendly and the quality of the wo More

by BobWinKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 02, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for making Dan Cummins Chevrolet your preferred dealership for service! We look forward to serving you again in the future! - Megan Saxey, BDC Director

June 28, 2018

Oil change Not very happy took my car in for an oil change and a recall took over three weeks get it back they change my oil didn’t reset my oil life on my car More

by Garry 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Sheeler
Jun 28, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Good morning Garry. We appreciate you sharing your feedback with us! We apologize for the oversight with your oil life monitor and sticker. The team will do all in our power to resolve that unfortunate scenario. We would also like to let you know that we are sorry the recall process was not thoroughly explained previously. General Motors issues recalls and regretfully we are at the mercy of the manufacturer for VIN specific parts. Once your vehicle is inspected and we confirm the recall is required, the parts are ordered and we can confirm that the recall will be performed. It is certainly frustrating waiting any amount of time, and we completely understand where you are coming from. The Dan Cummins service team strives to ensure our customers vehicles are safe, so we do have loaners set aside for recalls specifically to easy customer frustration and inconvenience. I will share your comments today, and ensure that we use them for our ongoing training. Have a wonderful day and thank you so much for choosing Dan Cummins! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com Update: Garry, we have searched our system and have been unable to find your contact information. We'd like to further discuss your experience and send you your sticker. Please contact us at your earliest convenience so we can work toward a resolution.

June 27, 2018

Great team great place All went well wonderful team. Great people and a great place to purchase a car. Have put 56,000 mile on my used traverse and had little if any probl More

by Ralph36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Favorite, Tim Hollifield, Stacey Sheeler
Jun 27, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for being part of our Dan Cummins family, Ralph! We are so happy to hear that you absolutely love your Traverse. - Megan Saxey, BDC Director

June 26, 2018

Completely Satisfied!! I purchased my 2014 Honda Accord Sport from Dan Cummins Chevrolet and Buick in 2016, and have thoroughly enjoyed the car ever since. My car rides beau More

by kmb5710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candy Hardy, Jeremy Fowler, Tim Hollifield
Jun 27, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for making Dan Cummins Chevrolet your preferred dealership! We're so happy to hear that you're loving your vehicle, and that Candy in service took such great care of you on your visit. We look forward to serving you for many years to come! - Megan Saxey, BDC Director

June 25, 2018

Stacey was great! Excellent customer service from Stacey. I had an additional problem I wanted looked at and she noted everything. Unfortunately the tech couldn’t figu More

by Shugs624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Sheeler
Jun 27, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the kind words about your experience with Stacy in service! We are truly here to serve you before, during and after your vehicle purchase. We love having you as part of our Dan Cummins family! - Megan Saxey, BDC Director

June 21, 2018

Great people to work with. Have been working with them for over 4 years. Great dealership to buy from and for servicing my autos. I have recommend this dealership to several p More

by Carp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mister Bagley, Sam Favorite, Tim Hollifield, Stacey Sheeler
Jun 22, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for making Dan Cummins Chevrolet your preferred dealership, Carp! We appreciate your business and loyalty so much. Please let us know whenever you need any additional assistance! - Megan Saxey, BDC Director

June 20, 2018

Great customer service The service team was very professional. They fixed the problem efficiently and very quick. Being treated with respect is very refreshing. I've been go More

by Katman24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Sheeler
Jun 22, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the awesome feedback about dealing with the Dan Cummins Chevrolet service department! You can alway expect smiling faces when you visit us here in Paris. We look forward to serving you again in the future! - Megan Saxey, BDC Director

May 09, 2018

Great service I brought my truck in for an oil change and check engine light. Everyone was nice from my first call to them calling me back when it was finished. The More

by Van3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Sheeler
May 15, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the awesome review about your experience in service! Stacey Hanna always goes above and beyond to ensure our guests have 5 star service. We appreciate you and look forward to serving you again in the future! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com

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