Dan Cummins Chevrolet Buick of Paris

2014 Nissan Pathfinder purchase I purchased a 2014 Nissan Pathfinder from Dan Cummins. Initially, I looked through the inventory online and narrowed our list down to 4. Then my husba I purchased a 2014 Nissan Pathfinder from Dan Cummins. Initially, I looked through the inventory online and narrowed our list down to 4. Then my husband went in to actually look at the vehicles and narrowed our list further to 2. We eventually settled on the Pathfinder after I came in later that evening for the test drive. Because we came in twice in one day, we had the opportunity of working with Julia and Moe. Since I came in later, I spent more time with Moe. I appreciate his due diligence in finding everything we needed and all his follow up so we could make the purchase. The whole experience was good with a great outcome. The website is easy to navigate. I was able to filter through hundreds of vehicles in their inventory to find exactly what I wanted. Once we came in and met with Moe and Julia, we found both to be very professional and courteous. They made this car buying experience easy. I would highly recommend either of them. I love my new Pathfinder! Thank you!!! More

Dan Cummins dealership was the best! I have the highest ratings possible because our salesman, Zack Banks, was the best in helping us make the purchases that would fit our family and the I have the highest ratings possible because our salesman, Zack Banks, was the best in helping us make the purchases that would fit our family and the prices could not be beat! More

Great people, great prices Great experience. I was almost taken advantage of at another dealership the weekend before I purchased and Dan Cummins was the complete opposite exper Great experience. I was almost taken advantage of at another dealership the weekend before I purchased and Dan Cummins was the complete opposite experience. Adam Lynch took great care of me. Had the cars I wanted to look at pulled up for me when I arrived and gave me no pressure on the sale. 10/10 would recommend. More

Unexpected Needs My husband and myself found ourselves needing a new vehicle much sooner than expected. We went to Dan Cummins and were very happy with the overall exp My husband and myself found ourselves needing a new vehicle much sooner than expected. We went to Dan Cummins and were very happy with the overall experience. They didn’t mind us having our children with us—a plus for us! They worked to get us in the best vehicle possible and remained within 5 dollars of our budget! Great staff and the snacks weren’t half bad either! Visit them for any leasing or retail vehicle needs! More

New truck purchase Got what I wanted,no hassle, great atmosphere,easy to deal with .Salesman was very professional and willing to do what ever he could to earn my busine Got what I wanted,no hassle, great atmosphere,easy to deal with .Salesman was very professional and willing to do what ever he could to earn my business More

Awesome! We both left with exactly what we were looking for. Zack Banks (and team) helped get everything together and created a great car buying experience! We both left with exactly what we were looking for. Zack Banks (and team) helped get everything together and created a great car buying experience! More

Great customer service! Zack Banks was our sales consultant, and he was very quick to help us find exactly what we were looking for, and had us on the road in our new car in Zack Banks was our sales consultant, and he was very quick to help us find exactly what we were looking for, and had us on the road in our new car in no time. More

Excellent service and quick to get done Very honest people. They sent me pictures of the truck so I can look at it to make my decision. They stayed in contact with me the whole way. Very Very honest people. They sent me pictures of the truck so I can look at it to make my decision. They stayed in contact with me the whole way. Very nice and knowledge group of people. Definitely would recommend buying a vehicle from them More

Dropped the ball more than once, then incinerated it. Date of purchase: 8-4-2017 The full story: After spending weeks searching through the AutoTrader website to find a van to replace our 1999 Chrysler Date of purchase: 8-4-2017 The full story: After spending weeks searching through the AutoTrader website to find a van to replace our 1999 Chrysler Town and Country I was starting to get sick of looking. I live in southern Indiana just across the bridge from Louisville, KY, and if you're from a larger city you're well aware of how expensive cars can be. If you're on a budget like I am and looking to stay within a limited price range you're usually only going to find vehicles with high miles and a lot of years on the road. So after pouring over AutoTrader.com for a month or so in a 50 mile radius to find something I could afford for my family, I stumbled upon a suggested listing from Dan Cummins Chevrolet. Their dealership was closer to the 100 mile mark which is why I never saw it. But lo and behold, there it was: a 2010 Town and Country with low miles, great features, and most importantly a decent price. It was a little bit out of my planned budget, but I thought that it was worth spending a little extra to get something that would last us for a while. The next day after dropping my daughters off at school, I made a call to Dan Cummins to see if the van was still there and maybe check on a couple of others that I had seen on their website. The salesman verified that they had it in stock, so I told them that I was on my way and would be there in about 2 hours. They told me they'd have the vehicle brought up front and ready to show. As I have said our current vehicles are getting old and not quite as reliable as they once were, so I was able to arrange a ride with my folks. We made it to the dealership right around the expected time, and drove around the front of the lot trying to spot the van and get a quick peek. We parked next to a van that we thought was it, but was not. Right as I was getting out of the car, the salesman called me to see where we were, and we were able to meet up in front of the dealership. He ran inside to get the keys and walked us over to check out the van I had called about. Here's where things start to get interesting. Before we open it up, he informs me that the vehicle has a check engine light that is on. Also, it hasn't been to the detailing shop yet so the inside is a little dirty. As I said, I have kids so I can understand a little bit of a mess, but I would have thought that they would have at least gotten some of the old bottles and large bits of trash taken out of the vehicle before presenting it to a customer. I've seen worse for sure, but not when I'm looking at vehicle that I'm trying to buy. He assured me that it would be detailed if I decided to buy, so I let it go. As for the check engine light, he wasn't sure what the reason was. Now bear this in mind: the service department here does oil and oil filter changes, cabin air filter changes, brakes, tires, and multi-point inspections on the used vehicles they sell after they are brought in. This means that the issue was known to the service department BEFORE I made the drive down here. This also means that it soon became known to the salesman as he was bringing the van up to the front of the lot to be shown to us upon arrival. It would sure as xxxx have been nice to get a heads-up kind of phone call before we spent two hours on the road to come down and look at it. After investigating, our salesman comes back out and informs us that the problem is an oxygen sensor fault. Well, alright. I've dealt with these before. But in the back of my head I can't stop thinking that it should have been repaired before it was even listed for sale. That coupled with the interior condition of the van threw up some red flags, but I decided to go on and take a test drive down the road a little and then back. I wasn't 100% sure after we got back, so I asked if we could see a couple of other vans that had also come up on the website. One of them had already sold, and one was out with a customer, but the third van was there so the four of us got on a golf cart and went out on a search. It took us about 5 or 10 minutes of driving around the lot, but we managed to find the van we were looking for. Our salesman pulled it out of the space it was parked in and opened it up for us to take a look. The first impression was the same. Dirty, yes, but not quite as bad. However, the window control for the driver's side door was dangling nicely by a wire out of the arm rest in the door. There was also a metal post for a table bolted in the floor in the back of the van, but no sign of the top for the table anywhere. Obviously, this one was a definite "no". As we drove the length of the lot we were shown various out-buildings and extra lots full of cars in various states. We drove past the main service shop and the detailing booth on our way back to the main area, and he told us about the immense size of the staff on hand to get cars ready for sale. It wasn't really until later that day before the irony of it hit me. They have this massive staff for auto service and detailing, yet cars are listed for sale and sold with obvious mechanical and cosmetic flaws. So for whatever reason, I decide to go ahead and sit down to discuss buying the van I had originally looked at. They weren't going to fix the oxygen sensor problem at first. The salesman even went so far as to Google the part and show it to me, then give me a ballpark figure for the repair cost for servicing it out of pocket. When he got up to go talk to someone in the office about financing, I almost picked up my things and walked out. I could tell that my old man was going to explode before the afternoon was over, so I went outside to take a break. When I came back in, the salesman was gone again, but this time because my father laid into him about fixing the van as a condition of sale. When he came back to us we were told that management had approved it for repair. This is where I really took issue with the whole thing. I guess since I had been looking for so long to find a vehicle for my family I was just tired of searching. I had visited small and large lots in my area and was so jaded with the experience that I just wanted to get it over with. And especially after driving so far out to look at a vehicle I wasn't going to go home empty handed, but I should have walked away. You shouldn't have to pull teeth to get something so seemingly simple to be repaired. Dan Cummins prides itself on people coming from all over for a deal so you would think that they would do more to ensure that people walk into a positive buying experience. A little bit of investigation and follow-through would have saved both me and the dealership a lot of headache. Regardless of my misgivings, we went through the motions for financing and vehicle registrations. He handed me my paperwork after it was all over and also gave me the agreement for service on the oxygen sensor. We tried to schedule a service appointment for a weekend, but they only do oil changes and basic care on Saturdays. This meant that I was going to have to schedule this on a weekday and take an unpaid day off to make the return trip. Again, I just wanted to get out of there and be done with it so I got on the road after waiting about an hour to get the van back from detailing. The van didn't even make it into my subdivision before it died on me in the median before entering my neighborhood. Thank God I was stopped and not going around a freeway off ramp. I was able to put it in park and restart it thankfully, and I eventually made it home. Now fast forward to the following Tuesday. I bought the van for my wife so she'd have a safer, newer, more reliable vehicle to get around in. I get a call as I'm leaving for work and she's stuck where she works because the van won't start. After a few attempts to get it going, she's able to start it and get the kids home. This cycle repeats itself a few more times over the next few weeks. No-start conditions. The van dies while driving up small hills going into her workplace. And even more fun, the doors and windows open on their own while the van is parked at night in our driveway. By this time, the appointment I had made for service can't come fast enough. I make the drive back down to Paris for my morning appointment right around three weeks after I made the purchase. They take the van back to service right away which seemed like a good sign. About 4 hours later the service writer comes out to the waiting room to get me. Looks like I am good to go so I get my keys and make my way out. I start the van and the light is gone, so I'm thinking all is well. I manage to make it back to the expressway and another 20 minutes out. After stopping for lunch, I get back in the van and start it back up, and, of course, the light is back on. I go back to the dealership and have them pull the repair code and it's the same thing. Oxygen sensor. This time the service tech in the shop says that the computer is going to have to be replaced. By this point in the experience I'm seeing red and just want my car fixed. The service writer goes to the little management corral in the center of the showroom floor and explains what is going on. At first they don't want to pay to have more work done on the vehicle, but after showing them the agreement that I have IN WRITING for service on a pre-existing condition, he reluctantly agrees. It should be noted, however, that part of the conversation between the service writer and the manager was over the original diagnosis of the vehicle's condition. "Who said it was the computer? Is this the same service tech who said it was an oxygen sensor the first time around?" It was my hope that for a brief second there was another person aside from myself who thought that the van shouldn't have been listed for sale before the problems were worked out. The service writer and I returned to the service desk where she makes a call to their parts supplier. She made it a point after hanging up to tell me that I was there to see her make the call, and she promised to call me once the part was received at the dealership. This was on August 29, 2017. Fast forward to Thursday September 7. No phone call yet, so I decide to call down there and find out what the xxxx is going on. I am connected to the parts department where the guy I talk to tells me that the part is there and had been for a little while. Once connected to service I try to see if I can get the van down for repair as soon as possible, but the closest appointment that they have is on the 25th. After waiting fairly patiently through all of this I explain to the scheduler what is going on and she connects me to the service manager to try to get me in faster. Once connected, I had to leave a message on his answering machine because he isn't in. After being disconnected, I call back and speak to the same lady who transferred me. She promises to leave him a message in addition to the voicemail that I left him. I waited around for about two hours hoping for a call back, but it isn't until after I've left for work and am about 2 hours into my shift that I get a voicemail. I tried calling back, but it's already after 6pm and they're gone for the day. The next morning I was able to get in touch with the service manager. The repairs are going to have to be coordinated with the Chrysler dealership down the street as they have to install and program the computer using their system. We set up a 7:30am appointment on the following Tuesday (9-12-17) where I am going to bring the vehicle down and wait while the repairs are done. Now it was my understanding through our conversation that the service manager had spoken to someone at Chrysler about setting something up. It may have been a miscommunication between us over the phone, but I was under the impression that I would have my vehicle back the same day. Nope. After working until 12:30am, in bed around 1:45am, and back up at 5:00am, I am on the road before 6. I pull into the lot around 7:20, 10 minutes before my scheduled appointment. Once inside I ask for the service manager like I was told to do, but he's not there. I hand the keys over to the same lady that I dealt with the last time I came down and explain what is going on. No mention of the part that she ordered and didn't call me about like she promised to do. Not even a "Hey, I'm sorry about that." Back to the waiting room. Fast forward to about 12:45. She finally comes out and asks me how I would feel about a loaner vehicle because they hadn't heard anything from the Chrysler dealership. I have no problem with that, but she informs me that the vehicle can't go out of state. They've dealt with me enough, and I'd sure as xxxx mentioned it enough, to know that I live across the bridge from Kentucky in southern Indiana. Since that is not an option she mentions a rental vehicle. Since I had already waited 5 hours, I told her that I'd just wait a little longer and see if they hear anything before doing the rental thing. Anything to try and avoid making yet another trip down there. She then informs me that she is leaving for the day in just a few minutes and will hand this over to another service writer. I don't care at this point as long as the next person knows what is going on. 2:00. No word from anyone so I go into the service area and ask what the situation is. The guy at the desk had no idea what was going on, so he puts in a call to Chrysler to find out the information on the repair. The fellow at Chrysler pretty much just tells him that the situation had been explained to another service writer at Dan Cummins. She tells me that "they're trying to work it in", which pretty much means that they had no idea when it would be done, and I'm going to assume they had no idea that the van was going to be brought in at all. No van today, so the writer goes ahead and tries to get a rental vehicle. After about 2 hours of waiting and some crazy back and forth, they are finally able to get in touch with someone from Enterprise just down the street and he comes to pick me up. I had a conversation with the representative while filling out the paperwork for the rental. Apparently he hears crazy stories like this from a lot of people who buy from Dan Cummins. Makes me feel a little better to know that I'm not the only person to have such a terrible experience, but it's still a xxxx shame to put people through this kind of b.s. Fast forward to 11:00am the following day. The phone rings and and I'm on my way down to pick up my van. I have to drive like a bat out of xxxx to get there early enough to drop off the rental and make it back home in time to get to work. I go in and speak with the original service writer again, get my keys, and get in my van. The first thing that I notice is a box in the passenger seat. Upon examination it looks like the computer that was supposed to go in at the Chrysler shop. I start the van and I'll be damned. The check engine light is STILL ON. I'm so mad about how much of my time has been wasted that I didn't inspect the box. I just grabbed it and took it inside. She pulls it out of the box to show me that it is in fact the old one. Fine. Doesn't change the fact that they didn't fix the problem. Turns out that they need it back so they can return it to, I'm guessing, Chrysler. She has me pull the van back around so that she can get the repair code. Sure enough, it's the oxygen sensor. Still. I'm running out of time by now, and my patience and understanding is gone. I once again get my key and finally say screw it. It really wasn't until 45 minutes down the road or so before I finally calmed down and started thinking about it. If they needed the old computer back why didn't they get it out of the van before they called me? Wouldn't they have taken it out when they checked to make sure that the repairs had been done? I think this is what happened: The Chrysler dealership replaced the computer and dropped the van off that morning. They put the key in the overnight box at Dan Cummins or took it in to the service department where nobody even thought to verify that the problem had been fixed. The paperwork and the old computer were left exactly where they had been put by whoever dropped the van off that day. After going through all of this craziness with me and my vehicle, why would you not make sure that the repairs had been done BEFORE you call and tell me that my car is fixed? There is a complete lack of follow-through all over this dealership, and even with a promise in hand and in writing to make a bad situation better they cannot deliver. Also, right about the time that I called to make the second appointment I had still not received the title, license plate, or registration for the van. I made a call to the title department at Dan Cummins to check on it, and they hadn't heard anything to make them believe there was a problem. This was around 9/8/17, which was over a month after the purchase date. After still not getting my paperwork, and having made my first payment on a vehicle I still don't have a title for, I called back on 9/20/17. The person I spoke with was able to give me a date of 8/30/17 when the applications were received by the DMV main branch in Indianapolis as well as a tracking number and phone number. Indianapolis informed me that on 9/11/17 they had to send the paperwork back to Dan Cummins because it was missing lien release and VIN inspection forms. After calling back to the dealership again, the title worker informed me that the system was showing that the forms had been resubmitted at some point between the 11th and the 20th. So somebody knew there was a problem and never bothered to give me a call or even shoot me an e-mail to give me an update. They have my contact information, and the paperwork has my name on it. Something. Anything to let me know what in the world is taking so long. I will, however, give credit where credit is due. The next day I had copies of all of the paperwork, as well as another temporary tag with a later expiration date. Hopefully between today and the last of October, I will have proof of ownership in my hands. Suffice it to say, I was forced to make an appointment for early October with the Chrysler dealership close to me at home. I still have my service agreement letter from Dan Cummins, but it doesn't amount to much. If you're going to be a dealership that prides itself on how far your customers will travel for a deal, and boast about the size of your staff and your inventory, this is a terrible way to represent the values of your business. I didn't buy a brand new vehicle, and I know that I didn't spend as much as the person heading out to buy a Corvette, but I would expect to get the same kind of service and respect as they would. I understand the concept of as-is condition, but if you promise to fix something before you sell a vehicle, you should do it and make sure it is done right. More

Fun, Exciting, and an overall great experience. Everyone was welcoming and friendly from the minute we walked into the door to when we exited with a key in my hand. It was not a rushed visit and we Everyone was welcoming and friendly from the minute we walked into the door to when we exited with a key in my hand. It was not a rushed visit and we looked at many options before I decided on the one that I loved. It was an amazing first experience for a younger driver. More