Back

Dan Cummins Chevrolet Buick of Paris

Paris, KY

4.7
2,146 Reviews
Since 1956 the Dan Cummins Auto Group has served central Kentucky and beyond with an exceptional sales and service experience. We are Kentucky's largest truck dealer, with an experienced staff that puts your needs first. Featuring an extensive selection of new Chevrolet, Buick, Chrysler, Dodge, Jeep and RAM vehicles along with a large used vehicle inventory that are inspected by our factory certified technicians, we offer you the selection you deserve. We are happy to include the Dan Cummins Lifetime Powertrain Guarantee on all new and most used vehicles purchased from us for extra peace of mind. Experience why Kentucky and surrounding states' drivers Drive for The Dan Cummins Deal!
Contact Dealership

1020 Martin Luther King Jr BLVD

Paris, KY

40361

Directions

By Type

Showing 2,146 reviews

October 08, 2018

We found our dealership for life! Mike did any excellent job helping my husband and I get through our tricky finances and all the hurdles that kept popping up. We never felt like a nu More

by Moonstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Claypool, Zack Banks, Mike Brown
Oct 16, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for taking the time to work with us on your Dan Cummins Deal! It is our mission and duty to provide you with the absolute best car buying experience out there! And you can expect the same service from us in every interaction. Enjoy your new ride! - Megan Saxey, BDC Director

October 06, 2018

Best car buying experience i've ever had! They were about satisfying the customer and sales person Nick Beal and the whole dan cummins team did just that...my hubby had worked 12 hrs then trav More

by JoeyMullins77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Hollund in finance, julia at front desk, jason claypool, Nick Beal
Oct 17, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Joey, thank you so much for the amazing review. Nick and the rest of the team will always be fully committed to your complete car buying satisfaction every step of the way. We are so very honored to be your preferred dealership! - Megan Saxey, BDC Director

September 30, 2018

Outstanding buying experience with Nick Rogers! Buying a vehicle is one of my least favorite things to do. Nick Rogers changed that for us yesterday with our first experience at Dan Cummins. He list More

by Clarksx5
Recommend Dealer
Yes
Employees Worked With
Luke Holland, Nick Rogers
Oct 01, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the awesome compliment, Clarksx5! We are ecstatic to hear that Nick Rogers helped turn a typically stressful situation into a positive one. Enjoy your beautiful new vehicle, and please let us know whenever you need any additional assistance. - Megan Saxey, BDC Director

September 29, 2018

Watch out for Service I bought a used Nissan Versa in August, the Saleswoman was fine, the Finance person was awesome but when I noticed bald, dried out tires during test d More

by CarolineP2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ericka Napier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in Finance Department , Rachelle Johnson
Oct 01, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Caroline, we'd love the opportunity to further discuss this matter with you. We're truly sorry you were left frustrated, and we very much want to make this right. Your sales associate has attempted to reach out to you, but if there is a better way or time to get in touch please let us know ASAP. We want to help! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com

September 27, 2018

Buying a Nissan Rogue Showed me exactly what I asked for. I asked to see several different cars and he immediately went and brought them up front for me to look at and driv More

by CKeath
Recommend Dealer
Yes
Employees Worked With
Nick Rogers
Oct 01, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

CKeath, Thank you so much for the fantastic review! We're so glad to hear that the experience was so great, and we look forward to working with you again in the future. - Megan Saxey, BDC Director

September 25, 2018

Purchase of car. Just purchase a car from Dan Cummins with Nick Rogers. Had great service with no pressure and good, useful information. Great, informative website br More

by Rjsall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rogers
Sep 26, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Rjsall, thank you for taking the time to leave us a fantastic review! We're so glad to hear that Nick Rogers took the time to show you the true Dan Cummins experience. - Megan Saxey, BDC Director

September 22, 2018

Great experience! Had a great experience, Nathan Causey was great! Very informative and worked with us to get the best deal. Very friendly and personable as well. Great More

by Chris77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hendershot, Nathan Causey
Sep 22, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for taking the time to leave us a fantastic review about your experience with Nathan Causey! We're so glad to hear that you enjoyed your visit with us. Please let us know whenever you need any additional assistance! - Megan Saxey, BDC Director

September 22, 2018

Review on 2019 camaro purchase I definitely recommend this dealership. Everybody was easy to work with from the receptionist all the way through the end. Carlos was specially helpfu More

by KarenD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKenzie, Austin Sipple, Carlos Perez
Sep 26, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Karen, thank you for taking the time to leave us this truly awesome review! We're so glad to hear that Carlos, Austin and McKenzie took such great care of you. Enjoy your beautiful Camaro! - Megan Saxey, BDC Director

September 19, 2018

Culture of deception After searching on the internet for a suitable car, my daughter settled on a used car at Dan Cummins. at the advertised price, the car was a decent de More

by diver94
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Joe Johnson
Sep 22, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Diver94, We are deeply saddened to hear you were left feeling so passionately that there is a culture of deception at Dan Cummins Chevrolet. It's apparent there has been a miscommunication of massive proportions, and we'd love to help clear the air. You are completely correct in stating that if one did have to lie, cheat and steal to earn a living that would be a truly miserable existence. Fortunately, that is not the case at this company. Unfortunately, on the other hand, you were given a very different impression. Perception is reality, so we certainly can't fault you for feeling highly frustrated. It is clear you truly care about your daughter, which is absolutely admirable. Family is so important, and I know I would go down fighting to protect mine any day. Given the negative stigmas often associated with the car business, I can completely see how a previous unknown could seem like a red flag in the heat of the moment. So I'd like to briefly give some background that I believe may be helpful. As a dealership employee who has paid the dealer processing fee multiple times, I know that this is a very common practice in the industry and am completely comfortable with the concept. But the difference here is that I sell cars every single day, and most people only buy them once every few years. There's always a chance this is not a practice a new client has ever come across, and it sounds like that is the case here. So the responsibility for a clear and accurate explanation falls on us 100%, no doubt. A few things I'd like to clear up: It is certainly NOT illegal to charge no fees ever, but it is definitely illegal to charge one customer and not another. Taking into account all costs that go in to purchasing, shipping, reconditioning, selling, and titling vehicles, there are certainly times where the processing fee is the only profit on a single transaction. We prefer to sell as many vehicles as possible to as many people as possible, making a small amount on each. That way we get to help more customers, and the benefits are exponential! This does mean that we operate with small margins, and also points to why the standard $599 processing fee is an imperative detail that helps keep this train on the tracks. I have to think that had our sales team gone the extra mile and provided the full pricing quote to your daughter prior to her visit, this never would have been a surprise. Our team is always as up front and transparent as possible when it comes to pricing details. As they should be! Again, we did not explain or show the value we offer clearly enough. And for that we are truly sorry. I certainly do not hope that any of our 300+ hard working employees choke on anything under any circumstances. They are really nice people, with families of their own. After calling this place my second home the past 5 years, I have no doubt that spending a little more time with us would show you the true heart of Dan Cummins Chevrolet. We are human. You are human. I'm confident we can resolve this, and start over. At least that is my hope! In conclusion, I have to thank you for taking the time to share your experience. Your review truly was well written and showed you care deeply about your daughter. She is lucky to have you. Whether or not we can do business in the future, I want to wish you the best in all your endeavors. Have a blessed day! -Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com

Sep 23, 2018 -

diver94 responded

Ms. Saxey, I appreciate you taking the time to reply to my review. Your response does not change any of the facts, but it is appreciated none the less. I would dispute your claim that 600.00 is all that your company profits from the sale of a car, but we could argue that fact all day. Somehow I doubt that Mr Cummins has amassed millions of dollars in real estate, 600.00 at a time. Nor could he pay 300+ employees on that amount as well. My dispute with the salesman and F&I employee was due to the fees being hidden until the time of signing the contract. That is an age old sales ploy, and it is a type of deception. The price of the car should include any dealers fees when advertised. You and all your co-employees know this. I would also disagree that it is illegal for you to charge one person the fee, and not another. Would you please cite the statute that deals with this matter? If so, I would be happy to retract that statement. I suspect you are implying that it would be considered discriminatory, but since it is not really a fee, but more truthfully, additional profit, then discrimination has nothing to do with this issue. All I expect from a dealership is honesty. I can make my own decision about how competitive a price is. The reason that you hide the fee is to make the deal seem competitive, when in reality it is not. I do apologize for the choking remark. It was said in anger. I would never wish harm on anyone. Going forward, it is up to the team at Dan Cummins to either deal fairly or not. If the sales team continues to withhold honest pricing and hide behind dealer fees to make more profit, then nothing has been learned, and the culture at your business is just as I said. The choice is up to you.

September 19, 2018

Best dealership experience I ever had Best dealership experience I’ve ever had!! Great people, very helpful and not pushy. Made you feel at home and actually felt like they wanted to help More

by nathan123321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rogers
Sep 22, 2018 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you so much for the fantastic compliment, Nathan! We think our customers are pretty great as well. And we definitely care about making sure you have the best experience out there. Enjoy your new vehicle! - Megan Saxey, BDC Director 859-340-1755

...
102
...