Dan Cava's Toyota World LLC

We were in the process of buying a truck and JR (a sales employee) was rude and yelled at my wife for verifying information when we were purchasing a vehicle out of state. employee) was rude and yelled at my wife for verifying information when we were purchasing a vehicle out of state. More

Service was terrible. Left vehicle there for a check- up at 8:15 which was scheduled. Should have taken 30 mins tops to do this minor service. Called at 3:30 pm and still Left vehicle there for a check- up at 8:15 which was scheduled. Should have taken 30 mins tops to do this minor service. Called at 3:30 pm and still not done. Showed up at dealership at 4:45 pm. They didn’t even pull it in. Service manager was extremely rude and disrespectful and clearly couldn’t care less. Obviously my business wasn’t important to them. Me and my family who all own Toyotas will not be doing any more business with Dan Cava. I even called to speak to manager directly. Still no apology or call back. More

Don't go here if you don't want to wait well over an hour every time for a simple oil change and tire rotation. If you are a female, be prepared for services to try to be sold to you. Although when you look every time for a simple oil change and tire rotation. If you are a female, be prepared for services to try to be sold to you. Although when you look it up it's service not recommended until several thousand miles later. Then when you refuse the service the technology takes even longer. More

Wandered the car lot for about 10 minutes today trying to see inside dimensions, pricing and overall car details in person. We were not spoken to or acknowledged- even though four employees were outside - tw see inside dimensions, pricing and overall car details in person. We were not spoken to or acknowledged- even though four employees were outside - two were glued to their cell phones! All cars were locked and no pricing was posted. Hard to make any decisions when there is no information available from humans or in print. Figured the owner or sales manager would want to know what is going on when they’re not looking. If even one would have said… Hello, I’ll be with you in a few minutes or I’ll call someone to help you… we would have stayed a bit longer. Very disappointed. Customer service and printed information needs to be much improved! More

Really awful, worst repair experience ever, and this was a VERY simple repair. Took WEEKS, including ordering the wrong part, not getting it done when promised, not returning calls. The actual work probab a VERY simple repair. Took WEEKS, including ordering the wrong part, not getting it done when promised, not returning calls. The actual work probably took them a few hours. Over WEEKS. Do not take your vehicle here for service! Go somewhere else -- out of state if you have to. More

New update, Took my 2nd Toyota Tacoma from my 2nd son for a recall ( frame treatment) to Dan Cava. I ask them to check the front end due to a noise I heard driving to the dealership. I call the morning of r a recall ( frame treatment) to Dan Cava. I ask them to check the front end due to a noise I heard driving to the dealership. I call the morning of recall work and ask them to check it while it was on the rack. I was told by the lady that answered the phone " since you turned in a review of my concerns with the Mr Cavas policies and your review stated you were upset with the policies we can not work on your vehicles ". At that point I ask to speak with the Manager after waiting 2 hours for her to call me I finally called in and spoke with her. She repeated the same situation as above " Since you you wrote reviews that were negative why would you want us to work on your vehicle " I thought a 2nd chance with Dan Cava might be a option and I was wrong. I ask Kerry So will you look at the truck and she said NO . So again Dan Cava Toyota has tarnished the brand beyond my imagination. More

I will never take my care to Dan Cava again. I took it to have fix a warranty. I’ve had nothing but problems since. They also said they fixed an axel. For just the cost of the part. I taken it back 2 times s have fix a warranty. I’ve had nothing but problems since. They also said they fixed an axel. For just the cost of the part. I taken it back 2 times since. The second time I took it back The man (Todd) called me and said we think it’s the transmission something we did and giggle.. They also said they took it to 2 Transmission specialist.They said it’s the transmission a ring in it going bad. It sounds worse than wen I took it to them the first time.It’s funny that it went bad after they supposedly fixed it. They made smart jokes about it to. Sad they treat there customers like that.I do have to say they did give me a car to drive for this. More

Great Service and Sales My spouse introduced me to this Toyota dealership over 35 years ago when it was under the old ownership. We have bought 4 Toyotas (all new) since then My spouse introduced me to this Toyota dealership over 35 years ago when it was under the old ownership. We have bought 4 Toyotas (all new) since then. Have had the best service and warranty work ever. The great thing about this dealer is that if they mess up, they pay. Years ago I had taken my Corolla in for regular maintenance. I never noticed that my inspection sticker had died. I got a ticket. On my trip to get the inspection done, they looked up when I had my last maintenance done. It was right at the time my inspection was due to run out. They deducted the cost of my ticket from my maintenance and inspection bill!! The sales staff is great. They always talk to us and make us feel at home. Even my dogs have been welcome there. Hairy, Max and now Miss Red are always greeted and petted. I have never had to have anything done to my Toyotas other than routine maintenance, warrenty work and normal wear & tear work. Love this dealership and my Toyotas!! More

Brian Stanley is helpful and knowledgeable. He patiently explained differences in trim levels and really provided valuable insight. I recommend requesting him when looming for a car. explained differences in trim levels and really provided valuable insight. I recommend requesting him when looming for a car. More

Defective rear Tacoma axle. I lease a truck with a factory installed bent rear axle. When I brought my truck back with the complaints of shaking and vibration, they constantly t I lease a truck with a factory installed bent rear axle. When I brought my truck back with the complaints of shaking and vibration, they constantly told me that they felt nothing wrong. They shaved rotors, sanded brake pads, etc. Even after several revisits to Cava's dealership. They said they could not feel any vibration. Not until I demanded a technician ride with me. He then admitted a problem. They must be trained to make the customer feel like they (the customer) are the problem. I researched on my own and discovered that Toyota had been installing defective axles. for several years now. When this was brought to their attention they admitted that I had a defective vehicle. I had asked to be placed in a safe, non defective lease. They would not even discuss it. They referred me to TOYOTA arbitration. The result was predictable. Toyota rep. said that they removed the bad axle and replaced the rear components with replacement parts and that was all that they had to do. I have had the truck back in Dan Cava's several time since to stop continued vibration with no results. More