Damas Auto LLC

Horrible experience. Drove 1.5 hrs to be told appointment only. Shop was located in shady area with a bunch of other shops. Seen a lot of wrecked cars. Wouldn’t Drove 1.5 hrs to be told appointment only. Shop was located in shady area with a bunch of other shops. Seen a lot of wrecked cars. Wouldn’t trust buying anything from them More

DO NOT PURCHASE FROM DEALER If you want an UNDISPUTEDLY honest review, read this...DO NOT purchase a vehicle from this dealer. As other reviewers have noted, the actual car buyi If you want an UNDISPUTEDLY honest review, read this...DO NOT purchase a vehicle from this dealer. As other reviewers have noted, the actual car buying experience was quite pleasant and easy to navigate, so I'll give them that. This review is based on what happened AFTER I purchased the vehicle (2004 Cadillac CTS - 84K miles). Of course they assured me multiple times that their vehicles were "mechanically sound" and serviced by their top-notch ASE certified mechanics. Let me note that I do recognize the inherent "repair" risk (within reason) in purchasing an older model vehicle that has had some miles put on it. Any dealer that puts a such a strong emphasis on their 3rd party warranty service (which they did initially prior to purchase and even had the gall to bring up when i called 2 days ago about needing a new engine). It didn't make financial sense at the time to add the warranty for another $2,500 given the vehicles age/price but (I sure wish I had now!!). I've put 6,000 miles on the vehicle since purchase....READ THAT AGAIN.... ONLY 6,000 miles. So now for the issues: 3-weeks after purchase (check engine light) - Thermostat Failure Undisputed Response - Repair Quote: $700 ASE Mechanic - Fixed P&L $400 2-months after purchase - Head lights smoky - Needed restoration for visibility P&L = $100 3-months after purchase - Tail lights out P&L - $100 6-months after purchase (check engine light) - Transmission Fluid Leak Unidsputed Response: Did not contact ASE Mechanic - Fixed P&L $300 9-months after purchase - Front Lower Control Arm & Sway Bar Link in need of repair (car suspension is grinding) Undisputed Response: Did not contact ASE mechanic - Car is driveable but would recommend replacing soon -Quote - P&L $1,800 11-months after purchase - Broken Flywheel (in addition to the MAJOR issue below) 2 different ASE Mechanics - Quote: P&L $600 11-months after purchase - Multiple cylinder misfires - car is undriveable 2 different ASE Mechanics - Same Recommendation - REPLACE/RE-BUILD MOTOR!!!! Undisputed Response: Well there are multiple reason cylinders can lose compression (blah blah blah) we can take a look if you want, but basically... sorry bro (exact words).... Again mentioning the warranty or contacting my lender to see if there were warranties I could purchase through them (now mind you - you can't buy a warranty for an issue that has already occurred), stating that they could not authorize any funds be put towards repair cost since it's been almost a year since purchase (of course overlooking the fact that it's been driven only 6,000 miles). Also kept bringing up the "as is" legal ease written in to the purchase paperwork. They are in the business to make money, I get it, but if their "customer service" approach on the pile of junk they sold me is grounded in WARRANTIES & LEGAL EASE..(my experience) I personally think that should tell you just about all you need to know. I would advise YOU to STEER CLEAR (both figuratively and literally) of Undisputed Auto. More