Back

Dallas Dodge Chrysler Jeep RAM

Dallas, TX

4.0
500 Reviews

11550 LBJ Freeway

Dallas, TX

75238

Directions

By Type

Showing 500 reviews

August 12, 2024

Worst service ever waited 3 hours to have my truck checked only to be told it might take all day. No offer of even a ride home. More

by agr1931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvador
Aug 31, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

agr1931, I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered, and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Stuart Sliva General Manager ssliva@dallasdodge.net

August 11, 2024

Always have been very slow to get the work accomplished Never had any service there that did not take less than 2 days My car I picked up today had been there for 16 days and could never get anyone More

by Darrell1405
Recommend Dealer
No
Employees Worked With
Johnny Chappa, Ronnie Deluna
Aug 19, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for the extended wait time and the lack of communication you experienced. I would like the opportunity to address your concerns and improve our service. Please contact me so we can discuss this further. I look forward to resolving this for you. Stuart Sliva General Manager ssliva@group1auto.com

August 09, 2024

Made them aware of an issue to look into. When I went to pick it up, was told the tech didn't hear anything. When I was driving home noise was still there letting me know the tech lied and di More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Aug 21, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 214-319-1292. I look forward to speaking with you. DEREK JOHNSON, SERVICE DIRECTOR

August 09, 2024

I was happy with the salesman and my vehicle not the finance department person, very shady. I thought car dealerships grew out of the shady business apparently not I told him I did not want the tire rep More

by troylc67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miracle
Aug 30, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at dejohnson@dallasdodge.net. I look forward to speaking with you. Derek Johnson, Service Director

August 07, 2024

Exelente servicio buen trato muy buenos descuentos agencia muy limpia y lo bueno es que hablan español More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amado
Aug 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hola José, ¡estamos muy contentos de poder brindarte una experiencia positiva! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!

August 06, 2024

Friendly, helpful and knowledgeable service manager, great service and close to home. I am very satisfied with service on my Jeep. More

by skirksey56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
August 06, 2024

I have taken my Chrysler to this dealership several times for service and work needed to be done on my vehicle. And every time I get my car back, I am not satisfied with the work that they do. I would defini More

by Nelsonferland5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership service center.
Aug 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

August 01, 2024

They are the worst. No communication, rude, and don’t take accountability. They broke something while repairing a recall. I left my car perfectly fine and received it 2d More

by melissaolivo97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Waco, jesus and a technician. Derek Johnson has not answered any of my calls.
Aug 04, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

melissaolivo97, Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding. In the meantime, if you would like to contact me please feel free to at ssliva@dallasdodge.net. I would be happy to learn more about your experience and assist you in resolving this. Stuart Silva General Manager

July 28, 2024

Salvador Sosa was very attentive, I received my truck in less than two hours. Wonderful service More

by Eduardo Trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Sosa
Jul 30, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello Eduardo, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 26, 2024

Derek J. provided great customer service for me to day.I needed help and he got me straight. I’m pleased with my visit today. 😊 More

by DuallyGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek,Dusty
Jul 27, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. Please let us know if there is anything else we can do for you; we are more than happy to help!

...
7
...