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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

4.0
498 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 498 reviews

September 02, 2024

My visit to the Dallas Dodge Dealership was a very pleasant and productive experience because of Amado Medina. He represents your dealership very well as an outstanding Sales Consultant. Of all of More

by gdon43340
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amada Medina, Jimmy Deaton
Sep 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy Amado Medina could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Cool dealership, nice people. I was overcharge for my car back in 2023 (v6). And underpaid for my trade in. Now I want to trade this car in for a (v8) annd have them eat some of More

by Bige1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose….
Sep 01, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Bige1040, Thank you for informing me about your recent sales experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Derek Johnson dejohnson@group1auto.com

August 24, 2024

Evening berry good The person called me two times Berry freely and she explained All problem from my sub, More

by Josechavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was women berry professional
Aug 31, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2024

Dallas Dodge always takes excellent care of my Charger. I was extremely happy that Dusty Darrow has returned. She is honest and helpful in determining what needs to be done. More

by Cathy.carlile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
Aug 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Cathy, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2024

Car was not fixed went in circles customer service is terrible do not recommend to use More

by Nataliehay91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Waco and richard
Aug 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Nataliehay91 Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. DEREK JOHNSON SERVICE DIRECTOR dejohnson@dallasdodge.net

August 17, 2024

They were very professional and kept their promise to handover my jeep the very next day. More

by Shibi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Angue
Aug 18, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

August 16, 2024

I keep a $20 bill in my console for small emergencies. After getting my truck serviced here, that $20 bill was missing. I will never be back to this dealership in any capacity. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Sep 20, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Stuart Silva General Manager ssliva@dallasdodge.net

August 13, 2024

Dusty, Service Advisor, did a great job listening to my concerns about my car and communicating the steps she was taking to validate the issue and the steps to repair. More

by Dallas_TX_driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty
Aug 17, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

Worst service ever waited 3 hours to have my truck checked only to be told it might take all day. No offer of even a ride home. More

by agr1931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvador
Aug 31, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

agr1931, I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered, and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Stuart Sliva General Manager ssliva@dallasdodge.net

August 11, 2024

Always have been very slow to get the work accomplished Never had any service there that did not take less than 2 days My car I picked up today had been there for 16 days and could never get anyone More

by Darrell1405
Recommend Dealer
No
Employees Worked With
Johnny Chappa, Ronnie Deluna
Aug 19, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for the extended wait time and the lack of communication you experienced. I would like the opportunity to address your concerns and improve our service. Please contact me so we can discuss this further. I look forward to resolving this for you. Stuart Sliva General Manager ssliva@group1auto.com

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