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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

3.9
535 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 535 reviews

November 12, 2024

Service writer Richard Morris provided excellent service from start to finish and made the warranty process painless. Thank you and your team for the outstanding work and service provided. I would definitel More

by Hernandez214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Morris
Nov 14, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dallas Dodge Chrysler Jeep RAM! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

Worst customer service ever! Would not answer the phone. When I left messages, no one would call me back!! After 2 weeks they finally fixed the problem! Did not get a sorry fo More

by DanDwalkernesc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dusty
Nov 15, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Thank you Dan for sharing, we can always improve our customer service and experience, we appreciate your transparency. Please contact me directly so I may spend more time researching your concern. Much appreciated, Stuart Sliva General Manager ssliva@group1auto.com

November 11, 2024

Got the work done in a timely manner and didn’t have a lot of extra work suggested More

by mike.rouse52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service agent did a good job
Nov 13, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2024

The service group welcomed me into the dealership and rushed my car issues to completion on my first visit. Many thanks to all involved. More

by Mmullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waco
Nov 13, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 10, 2024

No complaints. Great customer service. I would recommend. Thank you for your speedy services. Ready next day More

by momlsllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
Nov 12, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2024

Parts and services are good it just depends on the service advisor. Richard helped me both times and he looks like he doesn't like his job. He thinks just because I am a women driving a truck I don't More

by juliam399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Nov 15, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Thank you, Julia. I'd like to hear more regarding your recent Service visit, we definitely want to always improve our customer experience here at Dallas Dodge. My contact information is below, thank you for helping us improve and glad to follow up on your recall items too. Stuart Sliva General Manager ssliva@group1auto.com

November 07, 2024

Son muy profesionales y amables,te explican muy bien el problema y te ayudan a buscar soluciones,muchas gracias More

by Deniss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus,salvador
Nov 09, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hola Deniss, ¡estamos muy contentos de haberte brindado una experiencia tan positiva! No dudes en comunicarte con nosotros si hay algo más que podamos hacer por ti.

November 04, 2024

It was a great experience rich did a great job explaining the diagnosis and I am pleased with the service More

by jbuzy64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Nov 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rich here at Dallas Dodge Chrysler Jeep RAM! We look forward to your next visit! Take care!

November 01, 2024

I brought my vehicle in with transmission problems, almost 5 months ago. One month ago, I was told that they had received the transmission and needed a deposit I paid the deposit only to be told they More

by Tthebarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie
Nov 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Tthebarge, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered with the extended wait time for the part that's on backorder. I would like to make things right and restore your trust as a valued client. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime Derek Johnson Service Director dejohnson@dallasdodge.net

October 31, 2024

I had an awesome experience with this dealership, from beginning to end Waldo sales rep is awesome, he listened to me and was able to locate the best car for my budget. Finance, Arman he was quick and ver More

by lrmitcham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waldo, Ceasars and Armand
Nov 02, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!

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