Dallas Dodge Chrysler Jeep RAM

Disappointed and frustrated. I found the truck I wanted on the Dallas Dodge website. Went in on Aug. 31st and worked with Valentine Daniels while purchasing the vehicle. After the I found the truck I wanted on the Dallas Dodge website. Went in on Aug. 31st and worked with Valentine Daniels while purchasing the vehicle. After the test drive, I noticed a small spot where the paint was worn on the door. I asked if that could be fixed if I purchased the vehicle and was told by Valentine that it wouldn't be a problem. The truck also only had one key so he told me they would make an extra key. He originally told me to come back the following Monday to get everything done. Monday was Labor Day so of course they were closed. Ended up having to wait for them to order the key so took it in on Tuesday with the expectation that i was going to get a loaner to drive while they were working on it. After setting everything in motion, was told that there would be no loaner. So i dropped the truck off Tuesday morning at 8 am. Called several times that day, left voicemails with Anthony Biddle and never received a return phone call or update on my truck at all. Was told by Valentine on Wednesday that they were working on the steps and the door would be next. I told him I was having to find rides to and from work and needed my truck back no later than Thursday. Called at 12 pm Thursday and was told that nothing was done to my truck but the key and the reason was that I wanted it back the next day. By this time they had had the truck in their possession for 3 days and not once gave an update as to the status nor did the service department answer or return my calls. They has PLENTY of time in those 3 days to fix it and simply didn't. I honestly feel like after making the sale, my satisfaction was no longer a priority. I feel like they have zero professionalism and horrible customer service. I will not take my truck back there for any kind of service and do not recommend them to anyone. More

Beware of this location. Lost all trust in this location and the service department is ruining Dallas Dodge’s reputation. I will never go back. I would recommend looking at r Lost all trust in this location and the service department is ruining Dallas Dodge’s reputation. I will never go back. I would recommend looking at reviews and see the pattern regarding service, including the same response as far as using your experience as training, which is a joke. Also the three different “service advisors” that are also called “managers” gave me 3 different diagnoses. Been a loyal customer taking my ram for maintenance since purchase. Have done ALL required maintenance faithfully. Have complained on NUMEROUS visits starting at the beginning if not all about brakes squeaking. Was told normal. Kept complaining, told normal. Finally at recent visit as I complained AGAIN, they checked and said one side was worn down to 1-2 mm while the other side is still 75%. As I explained ALL of my NUMEROUS complaints I’m informed that it is not documented. Also was told that during services, they only check one side. Be aware of that if you complain about your breaks, make them document that A. you complained and B. make them document they checked all sides. More

Super unsatisfying So, after paying upwardd of $1,500 for a new win module and key fob, I am told that I will have to pay in additional $50 for the key shank that goes i So, after paying upwardd of $1,500 for a new win module and key fob, I am told that I will have to pay in additional $50 for the key shank that goes inside the key fob. The shank does not stay in the new $280 fob, so my keys are always falling off. For the record, the sales associate Liz was quite Pleasant, but I am dissatisfied with the overall service. So, in exchange for them not giving me a $50 Shank, they have lost the business from my Dodge Durango, my Dodge Challenger, and my son's Dodge Citadel. I own a couple of clothing shops and I understand that companies are in business to make money, however, customer satisfaction is a big part of that. I will sacrifice a $30 shirt or a $50 Pair of pants if it means keeping a customer who spends hundreds of dollars a week. To me it just makes sense. Their shop manager Salvador doesn't seem to believe in this model. If it had been explained to me in the beginning that I may need a new shank then I would have not been so reluctant to get one, but all I was told was that I would be purchasing a new key fob, and to me as a customer, what that means is a key fob and a shank, because as a customer, I do not see these as two separate items... and that was never explained to me. More

Beware....Don’t repair your vehicle here! I took my car in for it not starting. They tell me it’s the fuel pump rely and they have to wire it in. Only changed rely but charged me for the whole I took my car in for it not starting. They tell me it’s the fuel pump rely and they have to wire it in. Only changed rely but charged me for the whole job. I even have pictures or the area and when I called and asked they never returned my calls. They will scam you on repairs. Please watch out!! I have done reviews on other sites and they say they want to talk. When they called me he said would call me back and never did. So the replies to reviews saying they want to resolve the issue is just more lies. Hope this helps your decision on taking your vehicle into this place for any type of services. More

They’re liars I’d give them 0 stars if I could. I bought a new 2019 ram 12-29-2018. I traded my old truck in since it was time. They sold me a ram I thought was equ I’d give them 0 stars if I could. I bought a new 2019 ram 12-29-2018. I traded my old truck in since it was time. They sold me a ram I thought was equivalent or even better than my old truck. I was wrong they talked about how the Uconnect was able to be download on phone to control vehicle functions. LIES! I confronted them and they tried to make me look like the idiot. I would get a ram again but not from this dealer because once they trick you into the vehicle they don’t give a crap about you. Go somewhere else where you will be treated right. More

Poor customer service taken to the next level. I purchased some parts from Amazon that came from this dealership. The listing was for 4 speakers for my Jeep, when the box arrived it only had two. I I purchased some parts from Amazon that came from this dealership. The listing was for 4 speakers for my Jeep, when the box arrived it only had two. I called the dealership to see if they could send me the other two speakers. I was told the listing was incorrect even though the description was very clear, there were multiple pictures all showing 4 speakers and the price was exactly twice as expensive as all the listings with just two speakers and that they would not be able to honor the listing. Their solution was to credit me back 50% of the price and suggested that I go buy the other two speakers FROM SOMEONE ELSE. What? I left a review on Amazon similar to this... but wait, there's more! After I left that review Brandon calls me and says they are willing to give me an additional $10 credit for the trouble and IF I felt like updating the review that would be great. I told Brandon I was not interested in the $10 or in changing my review and I felt like that was very shady. I was not looking for freebies or a handout all I wanted was what I paid for and what was advertised by them... But wait there's still more! Following THAT conversation Brandon felt like it would be a good move to go to MY companies Google page and leave a 1 star review saying that I was a jerk and people shouldn't shop there. Wow! I have screen shots of all this by the way. I can't speak to how this dealership operates otherwise, but I'm astonished that a business would have someone like this running their online sales department and speaks volumes about the poor customer service I received on the first phone call where all I wanted is what I paid for. You could have had ALL of my money and a happy customer willing to give you glowing review, but nope... here we are. Great job Brandon Ruffin. More

Dealer Committed fraud BUYER BEWARE I only had a test drive with this dealership. I did not make a purchase. I have 2 complaints. The first is when I was shopping online I received a cod I only had a test drive with this dealership. I did not make a purchase. I have 2 complaints. The first is when I was shopping online I received a code for a $50 gift card with a scheduled test drive and I never received it. I’ve inquired about it several times and received no response. Secondly, about 2 months after my test drive I received a toll bill for a vehicle that the state of Texas shows was in my name for 3 weeks. The Texas DMV has record that I purchased that vehicle from Dallas Dodge. I also received a notification from carfax that the vehicle in question was recently serviced. I never signed any loan or title documentation with this dealership My personal information was used to commit fraud by someone at the dealership. A quick search online shows that the salesman (Valentine Daniels) is still employed there and the dealership nor the corporate office has rectified the situation. They never apologized or admitting to doing anything wrong. More

The worst service ever The worst service ever!! First it took them 4 hours to almost complete the work that was supposed to be done in 2.5 hours. They didn't have on stock t The worst service ever!! First it took them 4 hours to almost complete the work that was supposed to be done in 2.5 hours. They didn't have on stock the tire that my vehicle needed so they ordered. I got a call saying that the tire was in so I can stop by and get it done. So I showed up and it took then 1.5 hours to find out that the tire was put in another vehicle. So I decided to leave since I had to to to the hospital to take my son for a follow up with his doctors. They gave me my car and didn't even bother to fill up the tire to the proper air pressure. They told me that if I change my mind to stop by in the afternoon. I finishing with the doctors appointment I decided to go back to the dealership and get it done once for good. I showed up and they still didn't have the tire. Earlier in the morning I requested to talk to a supervisor, no one has bothered to call or email me back. Be aware of the kind of service this guy perform in these dealership. More

Traded for upgrade Brought in a nice 2012 Dodge Ram quad cab w/hemi,they appraised it at being worth $12k payoff was $12.8k. They payed it off & sold me a 2019 Rebel Cr Brought in a nice 2012 Dodge Ram quad cab w/hemi,they appraised it at being worth $12k payoff was $12.8k. They payed it off & sold me a 2019 Rebel Crew Cab w/4x4 & 9speaker audio Alpine system w/subwoofer. Beautiful truck with a service contract. Vehicle price was very reasonable,& the sales person Valentine Daniels was very thorough. More

THEY DESTROYED MY CAR THEY SENT IT TO SOME IDIOT THAT SOMEHOW DIDN'T KNOW THAT DODGE CARS ARE TO BE PAINTED WITH MOPAR PAINT..... AND NOW MY BEAUTIFUL SUBLIME PEARL CAR OFF THEY SENT IT TO SOME IDIOT THAT SOMEHOW DIDN'T KNOW THAT DODGE CARS ARE TO BE PAINTED WITH MOPAR PAINT..... AND NOW MY BEAUTIFUL SUBLIME PEARL CAR OFF THE SHOWROOM FLOOR JUST HAS A BUNCH OF GREEN CRAP SPRAYED ALL OVER IT.... THEY REFUSE TO MAKE IT RIGHT! I WAS JUST GOING TO LET IT GO.... AND TRADE IT IN FOR A NEW ONE......BUT THEY ARE SO STUPID..... THEY DIDN'T EVEN WANT TO SELL A NEW CAR AND SOMEHOW MAKE THIS RIGHT WITH A CUSTOMER THAT JUST SPENT 60,000 DOLLARS ON A CAR AT THEIR DEALERSHIP.... DO YOURSELVES A FAVOR AND TAKE THE TIME TO GO TO GREENVILLE.....ROCKWALL SUCKS TOO More