Dallas Dodge Chrysler Jeep RAM

I scheduled an appointment for an oil change with Bill and when I arrived we discussed a vibration I was feeling at a pretty good rate of speed. Bill made a recommendation to have my tires balanced (whic and when I arrived we discussed a vibration I was feeling at a pretty good rate of speed. Bill made a recommendation to have my tires balanced (which I took him up on). My girl handles as fantastic as the day we rolled off the lot! I love working with Bill because he does not talk down to me because I'm a girl OR assume I have no idea what makes the car go other than the gas pedal. His ability to communicate so easily with customers coupled with his vast knowledge of vehicles(we have 2 Patriots, 1 Cherokee, and 1 Ram)is a tremendous asset. I feel like I have my very own pit crew. The ladies at the cashier desk are a dream! They are smart, courteous and dedicated to helping customers. And customers who wait on their cars are not always the nicest group of folks. We get cranky. Elizabeth was nothing but sweet and helpful, if she was the only person I came in contact with at the dealership my impression would be the same. Fantastic! I really appreciate the efforts that Bill and Elizabeth put forth with all their customers because it shows they care about me, teh other customers and Dallas Dodge. More

The entire experience with Dallas Dodge service department was as good as to be expected with what I had done...Customer Service, Quality of work, Friedliness of the employees was all very acceptab department was as good as to be expected with what I had done...Customer Service, Quality of work, Friedliness of the employees was all very acceptable... the only item I found to be not up to what I expected was when my vehicle was returned, after I paid for the repair and was handed the keys, I had to spend several minutes looking for it parked against the south side fence...in the cashiers defense she did tell me if the vehicle was not directly outside to let her know and it would be brought up... but in the grand scheme of things that was not a big deal in my eyes... also...the Hispanic female cashier that waited on me was very friendly and did explain the work that was performed... Larry Kinsey MBA, PMP, 6sMBB, CME, CSE More