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Dallas Dodge Chrysler Jeep RAM
Dallas, TX
636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 636 reviews
July 03, 2023
Ronnie in service was great, but we missed with fixing the vehicle. I picked it up Saturday, same fault returned Sunday. I spent $536 at Heberts Town & Country Jeep three weeks ago. I spent $423, this the vehicle. I picked it up Saturday, same fault returned Sunday. I spent $536 at Heberts Town & Country Jeep three weeks ago. I spent $423, this weekend, and I am still getting the same faults. I will be dropping my Jeep back off at 7am tomorrow morning, really need the correct diagnosis and repair, HELP!! More
by enmarish
Employees Worked With
Ronnie Deluna
June 17, 2023
Jaida is a horrible service advisor! I purchased my car in 2018 at Dallas Dodge and have done EVERY service required and/or recommend at Dallas Dodge faithfully as well. No complaints wi I purchased my car in 2018 at Dallas Dodge and have done EVERY service required and/or recommend at Dallas Dodge faithfully as well. No complaints with any of the multiple service advisors I’ve used until today. Jaida was the worse service advisor I’ve ever encountered and I’ve worked in dealerships for over 11 years and currently. Jaida is unknowledgeable, rude, incompetent, disrespectful , unaccountable, and not at present fit to work with any customer. Jaida has NO understanding of service policies, couldn’t explain the basic concept of my repairs, service bill incorrect, didn’t tell me vehicle was ready and even after confirming I was in route vehicle and billing still not ready. Jaida was extremely dismissive and expressed no respect for a customer’s time or money. Jaida gave me attitude about a coupon that I found on Dallas Dodge website as if after spending thousands with their service dept. I would lie about $50?!! She should’ve been informing me of the available coupon. xxxx if she was nicer I would’ve purchased the upsell of services. Talk about fumbling the profit per repair order, my goodness. If Jaida was my first service writer I would never return and advise everyone I know to never go to Dallas Dodge. However, Alex the service manager acknowledged my concerns, explained my repair and truly saved the day. I appreciate him. Jaida needs training and an attitude adjustment immediately! Would give zero stars for her! More
by Cwilkins
Employees Worked With
Jaida Tarpein
