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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

4.0
517 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 517 reviews

November 01, 2024

I brought my vehicle in with transmission problems, almost 5 months ago. One month ago, I was told that they had received the transmission and needed a deposit I paid the deposit only to be told they More

by Tthebarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie
Nov 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Tthebarge, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered with the extended wait time for the part that's on backorder. I would like to make things right and restore your trust as a valued client. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime Derek Johnson Service Director dejohnson@dallasdodge.net

October 31, 2024

It Takes to long to service a vehicle. Shortage on workers. Takes hour and half for oil change and they don’t even wash the car. It doesn’t take hour and a half to do an oil change. Also i More

by Dlane1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus
Nov 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Dlane1013, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and we'd love to know more about the areas we can improve. This will help us provide a better experience in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Derek Johnson Service Director dejohnson@dallasdodge.net

October 31, 2024

I had an awesome experience with this dealership, from beginning to end Waldo sales rep is awesome, he listened to me and was able to locate the best car for my budget. Finance, Arman he was quick and ver More

by lrmitcham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waldo, Ceasars and Armand
Nov 02, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2024

They took care of my problems well just little high but it’s done work got done More

by Whearley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suasol
Nov 01, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

The girls who are in charge of collecting after doing the service to the car. It seems to me that they have a very bad service because they gave them the forms. so that one could cancel, they held them for a More

by Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vilma
Nov 01, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you, Byron, for sharing, we can always improve our customer experience, we appreciate your input on how to keep chasing perfection at Dallas Dodge. Stuart Sliva General Manager ssliva@group1auto.com

October 26, 2024

La mejor experiencia, con personas muy profesionales y dispuestas no solo a vender si no a ayudar a que encuentres lo que necesitas More

by edgarrodriguez009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
César Espinoza
Oct 27, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hola, gracias por tomarte el tiempo de dejarnos una reseña en Dallas Dodge Chrysler Jeep RAM. ¡Nos alegra haber podido cumplir con tus expectativas! Por favor, avísanos si hay algo más que podamos hacer por ti. ¡Estaremos encantados de ayudarte!

October 24, 2024

Excelente servicio y atencion al cliente. Hacen sentir bien al cliente y muy buen proceso desde la venta, el financiamiento y la entrega del vehiculo. Muchas Gracias More

by hectornevarez2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Vasquez, Cesar Espinoza
Oct 26, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! No dude en comunicarse si hay algo adicional que podamos hacer por usted.

October 19, 2024

Good service all people is there to help you and find the best solution for you. More

by Angie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentine
Oct 21, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi Angie, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Second time receiving bad service when taking my vehicle in to get serviced 7 hours for diagnostic and no results More

by crisantogamez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathon Chitwood
Oct 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

crisantogamez, We apologize for the inconvenience caused by your service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Derek Johnson Service director 214-319-1292

October 17, 2024

Great staff. Denise from the sales department was great. I would recommend these dealership to my friends and family More

by Dd.fire91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise
Oct 19, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, thank you for your kind review; we are happy to pass along your comments to Denise here at Dallas Dodge Chrysler Jeep RAM! Thanks for the recommendation, and have an amazing day!

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