Dallas Dodge Chrysler Jeep RAM

The worst experience I've ever had. My car has been there 3m and nobody calls or answers to give an update. Its there for the the same reason & nothing is being done. It's more frustra My car has been there 3m and nobody calls or answers to give an update. Its there for the the same reason & nothing is being done. It's more frustrating that they ignore my calls n texts. 😡 😡 😡 More

I don’t understand if you text message saying contact me here or have a telephone at your service desk or your mobile phone text/call. Why don’t you use them to update your customers on their car when they here or have a telephone at your service desk or your mobile phone text/call. Why don’t you use them to update your customers on their car when they are trying to make contact. It upsets people when the means meant for contact don’t work. Answer ur phones and get back to people, yes you were open and felt like you’re closed. More

Took my jeep to the “dealer” where it was essentially held hostage for three weeks while they came up with 10 different excuses as to why the parts I approved for them to purchase and install were ordere held hostage for three weeks while they came up with 10 different excuses as to why the parts I approved for them to purchase and install were ordered and then suddenly couldn’t be located (I could find them online with ease). Eventually, I found a mechanic across town who could do the work in under a week. I gave 4 hours notice (confirmed by the service advisor) that I would pick up the vehicle and arrived to find it still disassembled and not ready. They then tried to convince me that maybe there were alternative options…After waiting 70 minutes to pick up the keep I got a bill for $300 in “diagnostics”. Seriously, some of the worst vehicle service people i have come across. If vehicle service could feel like a scam, it would be Dallas Dodge Chrysler Jeep Ram. DO NOT TAKE YOUR VEHICLE HERE! More

I would not recommended this dealer. Not even for service. When I went to pick my truck up they couldn’t find it. The Uconnect still not working. Oh and staff can be rude. Customer bew Not even for service. When I went to pick my truck up they couldn’t find it. The Uconnect still not working. Oh and staff can be rude. Customer beware. More

Had a wonderful encounter when I went in for an oil change. My service technician was Rich Morris and he was very kind, helpful and respectful. My only complaint is that making a 10:30 appointment with change. My service technician was Rich Morris and he was very kind, helpful and respectful. My only complaint is that making a 10:30 appointment with a service technician mean just that. I did not know I had to MAKE A separate service appointment and my wait time was almost 2 hours. Had a very nice time chatting with Scott Southern as well. More

My car was towed there after someone stole its four wheels. It has been sitting there for 42 days. Not only they haven’t done any work on the car (and they have already received the check from my insur wheels. It has been sitting there for 42 days. Not only they haven’t done any work on the car (and they have already received the check from my insurance) but they also refuse to talk to me. The service department maintained that they haven’t done any work on the car after a month because they’re waiting for my insurance to approve their new quote, which turned out to be a lie. I called my insurance and these people have not tried to contact them at all. After publishing a review they finally contacted my insurance and I'm still waiting for them to fix the car. But it got even worse, they misplaced the key of my car and are trying to charge me $600 for a new one. When I try Salvador Sosa’s direct line it goes straight to voicemail, but I can’t even leave a message because it’s full, I called the dealership, they put me on hold for an hour and then hang up, several times. So they have done no work at all and are trying to make me pay for a key they lost. I can't believe this is happening, it is ridiculous. More

Vehicle was received with fast turnaround, but I requested for a wash & for assistance updating my unconnected service. I know this is something I've been offered at other dealerships and was not gi requested for a wash & for assistance updating my unconnected service. I know this is something I've been offered at other dealerships and was not given a wash and told I have to update unconnect service myself. I think somebody was lazy and it may be possible service manager forgot to pit vehicle through wash. Either way, I take off stars for failing to honor reasonable requests More

I would give 0 stars if I could. First started by making an appointment. I was told I could wait, turns out my issue was drop off only and had to come back on a different day. Went i First started by making an appointment. I was told I could wait, turns out my issue was drop off only and had to come back on a different day. Went in for a headlight issue, was informed it was a fuse, had the same issue last year, they were the ones who fixed it and the fuse was installed incorrectly even though they installed it. When telling me it was fixed they asked if I wanted the 60k service even though my car is at 55k, was told it was a complete inspection and all fluids replaced and a tire balance and rotationThey cracked a part during the inspection and replaced it with no charge, but it did cause me to go without a car even longer. They did not balance or rotate my tires, no oil change no new break fluid. go anywhere besides this place. More

I can’t say all service representatives are the same cause I never had a problem but this one I had was the worst I ever had cause I never had a problem but this one I had was the worst I ever had More

Great experience with Juan Ceballos and all the dealership. I bought a Jeep gladiator rubicon . dealership. I bought a Jeep gladiator rubicon . More