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Dallas Dodge Chrysler Jeep RAM
Dallas, TX
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 25, 2023
Ordered my Ram there, keep it serviced there, will continue to do so as long as their svc reps continue to take care of me. Robert, svc rep this time was excellent! He got me in quickly and out super continue to do so as long as their svc reps continue to take care of me. Robert, svc rep this time was excellent! He got me in quickly and out super fast. Ridiculous in a good way!!! More
by 214jd
Employees Worked With
Robert ?
July 20, 2023
Purchased a brand new Jeep Grand Cherokee 2 months ago (May). Purchasing experience was great, the sales man did an amazing job throughout the whole process. Within a month and a half we received notice (May). Purchasing experience was great, the sales man did an amazing job throughout the whole process. Within a month and a half we received notice of a recall, sure those things come with it. The service department is terrible. The first attempt of taking the vehicle for service the man we approached with to discuss our booked appointment had the worst customer service, slouched, and spoke to us as if he was unhappy to be there. More
by maria
Employees Worked With
Na
July 17, 2023
My promaster van has been at Dallas dodge for 31 days to date for a replcaement ignition switch with lazer key. Not once have I recevied an update from them nor Dodge headquarters. I will never ever take my date for a replcaement ignition switch with lazer key. Not once have I recevied an update from them nor Dodge headquarters. I will never ever take my truck there again for service. I bet if i owed money on truck and quit making payments until they got it foxed, i bet it would be fixed quickly. Why would anyone take your vehicle here for service when it takes more than a month to make a key. To this date there is still no time table and no one has any answers. If i could leave negative stars, i would. More
by aaron
Employees Worked With
Waco
July 12, 2023
I was disappointed in the service I received getting an oil change. My appt was at 1pm. At around 3:40 the service employee comes to tell me they haven't started on my vehicle because they can not get the oil change. My appt was at 1pm. At around 3:40 the service employee comes to tell me they haven't started on my vehicle because they can not get the hood locks open. I told him they're not locked. He questioned me and I stated I know for certain they're not locked because Platinum Dodge broke the key a long time ago. At around 4:05 the vehicle was ready. They managed to get the oil change done after all. It took 3 hours for this to be done and not even an apology. I really have to question the mechanics competency. If he can't simply open the hood could he have forgotten to put the plug back in? I'm not usually one to fuss but this was very frustrating and unacceptable in my opinion. More
by Lisa Beard
Employees Worked With
Not certain of his name. He was on lunch when I arrived.
July 12, 2023
I was here for some repairs. My service advisor was excellent! He was very responsive and set appropriate expectations in terms of time and charges. Johnny is excellent. A good s My service advisor was excellent! He was very responsive and set appropriate expectations in terms of time and charges. Johnny is excellent. A good service advisor makes a HUGE difference! More
by Milissa.bedford
Employees Worked With
Johnny Chappa
