Dallas Dodge Chrysler Jeep RAM

Service department DO NOT BUY A CHRYSLER PRODUCT UNDER ANY CIRCUMSTANCES!!!!!!! They sell you a vehicle and are so proud of their 100,000 mile power train warranty that DO NOT BUY A CHRYSLER PRODUCT UNDER ANY CIRCUMSTANCES!!!!!!! They sell you a vehicle and are so proud of their 100,000 mile power train warranty that comes with the purchase of one of their vehicles. Don't be fooled, when it comes time to use the warranty, they won't honor it. Apparently if a part breaks in the transmission before you even reach 50,000 miles, and they determine it to be broken and not failed, then they won't honor their commitment to you or their product. I'm not exactly clear on the difference between when a part fails or breaks, which breaking sounds like failing to me, but they seem very knowledgeable about the difference. And the difference is, they won't pay for it! From my experience at this dealership during this service nightmare, their service technicians and advisers are incompetent and disorganized, and don't really seem to care about their customers at all. Here is a run down of my service experience at Dallas Dodge. 1. Scheduled a service appointment to replace a recall item and have the transmission checked because it was sticking between first and second gear. The lady on the phone who made my appointment checked and confirmed a transmission tech was working that day that could look at my vehicle. When we arrived, our service tech Beth Ann seemed to not have any idea what exactly service we were there for, and when we explained about the transmission, she said they wouldn't be able to check it that day and would need to keep it until the next week. Since my wife needed her car for work, we couldn't do that, so they just fixed the recall issue. Beth Ann made my wife another appointment for the week of Thanksgiving to bring the vehicle back in to have the transmission checked. 2. When the time came for the appointment, I called a couple of days earlier to confirm the time, and they had no record of an appointment for my wife at all. Apparently after all her assurances, Beth Ann didn't bother to even make the appointment for my wife as she told her to her face she did. Despite this, we still left the vehicle to be checked out. 3. The following Monday, I received a call from Beth Ann stating the techs put the vehicle on the computer and it told them the Primary Control Module needed to be replaced. She advised it would be the following Monday before the vehicle would be ready to be picked up. 4. We received another call from Beth Ann on Wednesday, telling us the PCM had been replaced, but it didn't fix the problem. She also advised that they finally had a transmission tech look at it, and he found a broken transmission fluid fill tube. I was advised that since the tube was broken, it wasn't considered to have failed, so the power train warranty wouldn't cover the work. Beth Ann then quoted a repair cost of $700. When I reminded her again of our secondary extended warranty we purchased with the vehicle, she agreed to contact them. She then called me back later to advise me they refused to cover the cost of the repair. I contacted them directly, and was advised their computer showed the part was covered under my Chrysler power train warranty, and that's why they wouldn't cover it. They even contacted Beth Ann directly, who advised them the part failed but they considered it broken, Chrysler wouldn't cover it. Beth Ann then called me back and advised me they should pull the transmission pan and check for debris, then if there is any in there, they can replace the whole system and include the broken fill tube. 5. Beth Ann called back Friday and of course advised me there was no debris in the transmission fluid. That being the case, Chrysler still refused to cover the repair costs, even though the part # is listed as covered on their website. I spoke to service manager "Jay", who also confirmed the part wouldn't be covered because of the fuzzy line between broken and failed. 6. The following Monday I called the Mopar warranty company directly and was given the same run around between broken and failed. Then when I requested to speak to the lady's supervisor, she advised me it would be 1 to 2 days before i could expect a call back, the whole time my wife's car is still in their shop. Now I'm having to deal with my extended warranty company to get the repair work handled properly. It appears to me this service department is completely unprofessional. They repaired the wrong the part, then in order to recoup their expenses on that mistake, they found another broken part, and decided they wouldn't cover that. I'm disgusted with the whole incident. This experience has made it abundantly clear to me that Chrysler doesn't care about their customers. They don't even seem to want to honor the warranties on the products they sell. I've bought 6 different Dodge, Chrysler, or Jeep vehicles over the years, but NEVER AGAIN. More

fast and efficient service we have purchased our last 5 cars from Dallas Dodge. great service all the way around. Sales and Service dept are very thorough with great quality. we have purchased our last 5 cars from Dallas Dodge. great service all the way around. Sales and Service dept are very thorough with great quality. More

Service Advisor Greatness You have an amazing advisor. I have purchased one Chrysler 300 from you and two from Meador Chrysler. Dusty Darrow, my advisor with you has done such You have an amazing advisor. I have purchased one Chrysler 300 from you and two from Meador Chrysler. Dusty Darrow, my advisor with you has done such a wonderful job in customer trust and satisfaction that I wanted you to know that I have transferred service for my other 300 from Meador Chrysler to you. That took a lot because I had been with Meador since December 2002 when I purchased my Town & Country from them, before I bought my other 300 from them. Thank you Dusty for your hard and great work! Your customers appreciate it. More

Genuinely helpful people I stopped in very spur of the moment, and within a few minutes they had my car on it’s way to being serviced (oil change, rotate tires, and check the I stopped in very spur of the moment, and within a few minutes they had my car on it’s way to being serviced (oil change, rotate tires, and check the brakes for wear). It was quick and thorough. More

Oil Change Came in for an oil change. Bill was my Service Advisor. He was very nice and friendly. Had my car in and out in seconds. Really satisfied with my expe Came in for an oil change. Bill was my Service Advisor. He was very nice and friendly. Had my car in and out in seconds. Really satisfied with my experience there. More

Service Visit at Dallas Dodge Service was excellent. The employees are very friendly. The time it took to get my car finished was a little longer than I would have preferred, but i Service was excellent. The employees are very friendly. The time it took to get my car finished was a little longer than I would have preferred, but it was a Saturday morning; that's usually how it is on the weekend anywhere else as well. Overall great experience. More

Dodge service Got there At 8am, checked in quick, used same service advisor as last service to my new dodge truck, got out in two hours , no problems Got there At 8am, checked in quick, used same service advisor as last service to my new dodge truck, got out in two hours , no problems More

No power My truck would not change gears I had to pull over and call for a toll truck took it to Dallas Dodge they repaired the transmission in one day great My truck would not change gears I had to pull over and call for a toll truck took it to Dallas Dodge they repaired the transmission in one day great service and very nice people More

Dallas Dodge Service Department I took my Ram 1500 Truck in for an Oil Change, Tire Rotation, and Alignment and Rico from the service department took care of my truck and got it back I took my Ram 1500 Truck in for an Oil Change, Tire Rotation, and Alignment and Rico from the service department took care of my truck and got it back to me quickly. To this point, Dallas Dodge has been the best Car dealership that I've dealt with! More

Best sales guy! Chad is by far the best sales guy ever. I'm so happy with my jeep! So many thanks and I can't wait to visit Athe dodge family again. Chad is by far the best sales guy ever. I'm so happy with my jeep! So many thanks and I can't wait to visit Athe dodge family again. More