Dallas Dodge Chrysler Jeep RAM

The worst service ever The worst service ever!! First it took them 4 hours to almost complete the work that was supposed to be done in 2.5 hours. They didn't have on stock t The worst service ever!! First it took them 4 hours to almost complete the work that was supposed to be done in 2.5 hours. They didn't have on stock the tire that my vehicle needed so they ordered. I got a call saying that the tire was in so I can stop by and get it done. So I showed up and it took then 1.5 hours to find out that the tire was put in another vehicle. So I decided to leave since I had to to to the hospital to take my son for a follow up with his doctors. They gave me my car and didn't even bother to fill up the tire to the proper air pressure. They told me that if I change my mind to stop by in the afternoon. I finishing with the doctors appointment I decided to go back to the dealership and get it done once for good. I showed up and they still didn't have the tire. Earlier in the morning I requested to talk to a supervisor, no one has bothered to call or email me back. Be aware of the kind of service this guy perform in these dealership. More

Traded for upgrade Brought in a nice 2012 Dodge Ram quad cab w/hemi,they appraised it at being worth $12k payoff was $12.8k. They payed it off & sold me a 2019 Rebel Cr Brought in a nice 2012 Dodge Ram quad cab w/hemi,they appraised it at being worth $12k payoff was $12.8k. They payed it off & sold me a 2019 Rebel Crew Cab w/4x4 & 9speaker audio Alpine system w/subwoofer. Beautiful truck with a service contract. Vehicle price was very reasonable,& the sales person Valentine Daniels was very thorough. More

THEY DESTROYED MY CAR THEY SENT IT TO SOME IDIOT THAT SOMEHOW DIDN'T KNOW THAT DODGE CARS ARE TO BE PAINTED WITH MOPAR PAINT..... AND NOW MY BEAUTIFUL SUBLIME PEARL CAR OFF THEY SENT IT TO SOME IDIOT THAT SOMEHOW DIDN'T KNOW THAT DODGE CARS ARE TO BE PAINTED WITH MOPAR PAINT..... AND NOW MY BEAUTIFUL SUBLIME PEARL CAR OFF THE SHOWROOM FLOOR JUST HAS A BUNCH OF GREEN CRAP SPRAYED ALL OVER IT.... THEY REFUSE TO MAKE IT RIGHT! I WAS JUST GOING TO LET IT GO.... AND TRADE IT IN FOR A NEW ONE......BUT THEY ARE SO STUPID..... THEY DIDN'T EVEN WANT TO SELL A NEW CAR AND SOMEHOW MAKE THIS RIGHT WITH A CUSTOMER THAT JUST SPENT 60,000 DOLLARS ON A CAR AT THEIR DEALERSHIP.... DO YOURSELVES A FAVOR AND TAKE THE TIME TO GO TO GREENVILLE.....ROCKWALL SUCKS TOO More

Paid for a trans rebuild and got 3 broken engine mounts I came in for an “open circuit” code relating to my torque converter. After hours of tests and test drives, the technicians spoke with me and indicate I came in for an “open circuit” code relating to my torque converter. After hours of tests and test drives, the technicians spoke with me and indicated the issue was internal to the transmission. I agreed to do the necessary tear down. I was notified I had a burnt clutch and would need a full rebuild at 84,000 miles. I had to pay out of pocket since it was now out of warranty. After getting the run around for pricing with Josh, Peter and Derrick corrected the situation and I paid up. However, my vehicle FAILED inspection at their facility before I even got to drive it away, turns out, they hadn’t put enough miles on it to even inspect. I return the next day and notify them it’s DUMPING and SHUDDERING into neutral but am told they need approval to check it out. Two weeks later I get the OK to come in and they inform me that I have THREE OF FOUR BROKEN ENGINE MOUNTS! They are telling me it’s unrelated, even though they removed two of them AND lowered my engine to drop my trans. They never told me they were broken during any parts of the process... I’ve had 3 “multipoint inspections” in the time my car was there. Less than 24 hours and under 60 miles I brought back to verify the shuddering. THEY BROKE MY ENGINE MOUNTS! More

Fast, Friendly, Helpful Hands down, one of the best car buying experiences I've had. I am not sure that the whole experience could have been any better. From the test drive a Hands down, one of the best car buying experiences I've had. I am not sure that the whole experience could have been any better. From the test drive and the great product knowledge of Ezell, to the quick financing service of Alex. Even Chapa, who helped me in completing the deal, followed up with me the following day. For anyone who is looking for a great deal, with a 5-star dealership, this is the place for you; highly recommended by me. More

Bought a 2019 cherokee Salesman Augustine was the only helpful one, the rest of the buying experience was awful .. They tried to remove addons ion windshield after final ne Salesman Augustine was the only helpful one, the rest of the buying experience was awful .. They tried to remove addons ion windshield after final negotiation,, without telling us., then found out when signing final paperwork. I was getting a hitch added , took it in for service to add. They informed me that loaner cars weren’t available for State Farm clients, I would have to use enterprise and put down s deposit. To top all that off after two day the put the hitch on but couldn’t get electrical part to work, then tell me they have to backorder a harness.. Go to pick up my unfinished vehicle and no one could find my keys.... stay away from this place!!!! More

Great communication for a car dealership. Great place to do business. IJ was awesome in the whole car buying experience. Jimmy was great in financing as well. Great communication even after Great place to do business. IJ was awesome in the whole car buying experience. Jimmy was great in financing as well. Great communication even after the sale. Definitely recommend these guys. More

2018 JK Unlimited issue with starting when hot Even though no one was able to replicate the problem so it could be diagnosed, Bill Marshall kept trying. The afternoon after I picked the Jeep up fr Even though no one was able to replicate the problem so it could be diagnosed, Bill Marshall kept trying. The afternoon after I picked the Jeep up from their most recent attempt to replicate the problem, Bill called me at home to tell me they had just received a notice from DCJR that the cause of the proble had been identified and what was needed to fix the issue. At that time, Bill began working to set up an appointmentthat was convenient for me and when we decided the best day would be a day that he was off, he arranged with one of the other Service Advisors (Beth Anne) to take care of me when I arrived. Tha to me is going above and beyond. More

Lied to and then forgotten So yesterday I called Dallas dodge over a white jeep Patriot Sport, with supposedly 7600 miles speaking with a Chad , he went outside to put his eyes So yesterday I called Dallas dodge over a white jeep Patriot Sport, with supposedly 7600 miles speaking with a Chad , he went outside to put his eyes on it called me back told me it was there , we drive from Kilgore Texas and during the drive an internet sales calls over my same inquiry online over this same jeep tells me if I make it in today , the last day of the month they can do 14,000 . But only today , come on in . We get there on my nieces birthday at 3:30 . Not only is there no white 2017 patriot , there are absolutely no patriots . This was completely false . We leave , I call the manager supposedly the General manager, he says he’ll call me back when he finds out how this went wrong . He’s off today . This dealership could care less about customer service , all you get is apology’s. One after another . We are sorry we had you drive 6 hours on your daughters birthday for no other reason than to try to drive back fast enough to at least take her to dinner . She was getting a car!!! . This wax the worst car buying experience I’ve ever had I’d suggest to anyone trying to buy a vehicle in two or three days to steer clear of this dealership , they lied to just get us in from Kilgore Texas and could care less about repairing the situation. Dodge should definitely take a look into this dealerships practices. The whole time they had loaned both vehicles out knowing I’m coming to buy one or the other. Horrible customer service! Not one time did a salesman come out to us we had to literally go in and ask someone to come out and show us vehicles, whomever the used car manager is they should seriously think about someone else . This dealership must have money running out of there ears to throw my business away , thus would have been my third dodge product in 16 months the other two 60,000 dollar dodge diesel. Fool me once . !!!! Thank you General manager for calling me back over your used department, Great looking out !!!!!!!! if it were not for me spending two days looking for this vehicle already I would not even think letting you repair this situation. But I have a feeling corporate will care a whole lot . if this happened once it’s a habit . More

Worst Post-purchase Service Ever The customer service when purchasing was great. After they have your money, they treat you extremely unprofessionally. I have been trying to get a hol The customer service when purchasing was great. After they have your money, they treat you extremely unprofessionally. I have been trying to get a hold of any person to return a warranty purchased on my vehicle and all I received was the runaround. After over a month of trying to get a hold of someone, I filed a BBB complaint and drove 2 hours to the dealership. I submitted the paperwork and they botched my return and are now blaming Mopar for my missing money (even though Mopar returned their portion) and have no interest in helping me and still won't return calls or emails. The only call I've received was someone named Billy Fritz, begging me to take the BBB complaint down and then promising the entirety of my refund will be processed. It did not get refunded and the very limited communication I have had with Billy via email (since he will not return calls or answer his phone, just like everyone else at the dealership) has been 100% lies and I have no idea why they are being so difficult considering the car I purchased was extremely expensive. I would not recommend this dealership to anyone. If by some chance you have to buy from here, make sure you never need to return for service or anything else because the 100% do not care about you after they have received your money. More