Dallas Dodge Chrysler Jeep RAM

Bought a new Gladiator on 13 June with a metal front bumper that had to be ordered. Was to have arrived in 7-10 days. It’s 13 July and I still don’t have the bumper. In the interim I was lied to on mu bumper that had to be ordered. Was to have arrived in 7-10 days. It’s 13 July and I still don’t have the bumper. In the interim I was lied to on multiple occasions by the salesman, Valentine Daniels, and by Anthony Biddle who heads up the make ready department. The bumper apparently arrived in kit form over a week ago and to my surprise Anthony told me that his techs are not capable of assembling it and installing it on my Jeep! Unbelievable! I was very frustrated by now so I told both Anthony and Valentine that in exchange for a refund I’d walk away and buy it elsewhere. Anthony said he thought I was owed a refund. He said he’d call me back last week but hasn’t. Beware the phone system! It is a black hole. Go in and you can’t get out! I’ve emailed Jim G, the general manager early today asking for a refund but so far I’m being ignored. RUN, don’t walk away from this dealership! Warren Cornil Rowlett More

Amado was my sales person who drove the Jeep to my home for a test drive. He is a valuable employee and I appreciate his help. The GM Pedro did a great job as well and I appreciate how hard he worked to m for a test drive. He is a valuable employee and I appreciate his help. The GM Pedro did a great job as well and I appreciate how hard he worked to make the deal! The customer service of the sales team is amazing. I also want to acknowledge Alex in service and his crew who helped out to install my tow hitch and wiring and make sure everything was perfect as well. You should be so proud of all of the employees at Dallas Chrysler Dodge jeep. I will be referring friends and family to this dealership. It was worth the drive for the Customer service! Thank you everyone for making my Jeep purchase fantastic and memorable. The team here deserves acknowledgement for sure! It is not often you run across a whole group of people working together like they do keeping their smiles on and making sure everyone is well taken care of and during Covid keeping themselves and the customers safe. Thanks again! Lori More

I would like to start by saying that, I have experienced excellent and fabulous customer service from the Service Dept. of this dealership. Service Advisor Hector Alicea and Alex Padilla (Manager) went out excellent and fabulous customer service from the Service Dept. of this dealership. Service Advisor Hector Alicea and Alex Padilla (Manager) went out of their way and displayed pure professionalism and helped me resolve my Jeep repair situation. At the same time, I truly appreciate them arranging and providing me a dealer loaner car, which seemed to be impossible considering it was a busy closing time and just hrs before a busy national long weekend. Hector is extremely knowledgeable in his profession, attentive, energetic and friendly. I would definitely recommend this location as an excellent service providing company. Thanks a lot Hector and Alex!! More

Worst service experience I have ever had. I have been doing business ( buying cars and having them serviced here for 15 years ). This will end my relationship with them!!!!! I brought my 2015 Durango in doing business ( buying cars and having them serviced here for 15 years ). This will end my relationship with them!!!!! I brought my 2015 Durango in for service (Oil change, radiator flush and transmission fluid and filter change ) I was quoted $240 to $300.00 for the flush and trans. work. After a 5 hour wait I left the dealership and my wife remain. She called my when the car was ready and said they are trying to charge her $690.00 for the work. Naturally I was UPSET. I spoke to the Service manager and he NEVER explained what I was being charged for, he only said he will try to get the bill back to what I was quote!!!! When my wife got home she showed me the bill and it had been amended to $363.85. To my amazement they charged to $110.00 for an Oil change. They said they did Synthetic oil. I NEVER requested this service and had never requested synthetic oil in all the years I have been getting my vehicle serviced here. This smack to me as a Total padding of the bill. I will now be taking my business to another Dealer. More

Sales portion was a good experience. I traded in a vehicle against the purchase of a new vehicle. 60-days later, the vehicle I traded in still has not been paid off with the finance company. Dallas Do vehicle against the purchase of a new vehicle. 60-days later, the vehicle I traded in still has not been paid off with the finance company. Dallas Dodge has ruined my credit because they haven't paid off the loan on the vehicle I traded in. The vehicle I traded in was sold 5-days later. I do not recommend doing business with this dealership. I know I will never do business with them again. My next move is to file a complaint for fraudulent business practices with the Texas State Attorney General's Office. More

Worst dealership I have ever dealt with! Truck was damaged prior to purchase they said they would fix (they have yet to fix) I schedule to have it fixed after dropping off and leaving they called and damaged prior to purchase they said they would fix (they have yet to fix) I schedule to have it fixed after dropping off and leaving they called and said couldn't fix it right now.. They lost a set of keys and the owners manual (still not replaced). Not one person has contacted me about the issues it has been about 6 weeks since I purchased the truck. I highly recommend using a different dealership! More