Dallas Dodge Chrysler Jeep RAM

I would give 0 stars if I could. First started by making an appointment. I was told I could wait, turns out my issue was drop off only and had to come back on a different day. Went i First started by making an appointment. I was told I could wait, turns out my issue was drop off only and had to come back on a different day. Went in for a headlight issue, was informed it was a fuse, had the same issue last year, they were the ones who fixed it and the fuse was installed incorrectly even though they installed it. When telling me it was fixed they asked if I wanted the 60k service even though my car is at 55k, was told it was a complete inspection and all fluids replaced and a tire balance and rotationThey cracked a part during the inspection and replaced it with no charge, but it did cause me to go without a car even longer. They did not balance or rotate my tires, no oil change no new break fluid. go anywhere besides this place. More

I can’t say all service representatives are the same cause I never had a problem but this one I had was the worst I ever had cause I never had a problem but this one I had was the worst I ever had More

Great experience with Juan Ceballos and all the dealership. I bought a Jeep gladiator rubicon . dealership. I bought a Jeep gladiator rubicon . More

Professional, friendly, fast, and keeps you updated on your service request. Always great service at Dallas Dodge! your service request. Always great service at Dallas Dodge! More

I want to thank Hector Alicia for the excellent job he did in keeping me informed concerning my 2021 Dodge Challenger SCAT Pack. My vehicle had a recall to reseal the front window glass. Hector was very p did in keeping me informed concerning my 2021 Dodge Challenger SCAT Pack. My vehicle had a recall to reseal the front window glass. Hector was very professional and courteous as he always is. I have been coming to Dallas Dodge for about 15 years now, and due to the great maintenance of Dallas Dodge, my 2008 Dodge Nitro is still running well. Thanks to Dallas Dodge and service advisor Hector Alicia. The Bowtie Professor/ Professor Yecats More

Made an appointment for a passenger side airbag recall. Dropped car off early got a call 15 mins after I had left saying that they didn't have the part and no eta on when they would have it. I made an appo Dropped car off early got a call 15 mins after I had left saying that they didn't have the part and no eta on when they would have it. I made an appointment to avoid this happening, service manager apologized and said he would call me as soon as they had the part. On top of all that they misplaced my key had to wait another 5-10 mins for them to find it. My advice...when making an appointment have them check to be sure they have the parts needed to complete the job. More

Great place to take your Ram , I’ve been taking my 1500 classic to Ronnie at Dallas doge for a couple years now! They keep it running properly classic to Ronnie at Dallas doge for a couple years now! They keep it running properly More

Had an appointment. Arrived on time. Still had to wait an hour and 40 minutes for an old change and an inspection. Why have an appointment if they are not going to turn Arrived on time. Still had to wait an hour and 40 minutes for an old change and an inspection. Why have an appointment if they are not going to turn your car around quickly. Will not be back. Wasted my time. I saw people who dropped their car off after mine leave quicker than me. Service advisor could not have cared less. Crummy dealer service. More

Advisors and mechanics not on same page takes too long to get a repair over a week get a repair over a week More

Check engine light check at dealership. Total repair cost was estimated to be $1,606.15. Told service rep I didn’t want the repair done there. Said I could get everything done at my previ Total repair cost was estimated to be $1,606.15. Told service rep I didn’t want the repair done there. Said I could get everything done at my previous mechanic for $250.00. Went to pick up the car, had to wait 45 minutes. Saw the mechanic with my car (fob and paperwork to determine what the check engine light identified) packet talking to another service rep for 10 minutes BEFORE he gave the packet to my service rep. Paid my bill and was given my key fob. Was told my car would be brought up to the front shortly. Waited another 10 minutes. Finally, my service rep came outside and asked if they had brought me my car. Saw a car like mine parked at a parking lot to the left of the service bays. I asked her how someone was going to bring me my car when I had the key fob. She took it and my car was the one in the parking lot to the left of the service bays. Whole experience took an hour for me to get my car back. Will I be back??? Don’t think so. More