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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

3.9
535 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 535 reviews

February 13, 2024

Craig is the reason for this score. Top notch customer service!10 star rating Craig More

by chaterral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Granison
Feb 16, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

This was my first time buying a car and the car salesman, Miracle, was so patient with me and answered all of my questions clearly. He made the process so easy and it was a great experience! Definitely will More

by kaylynm.daniels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miracle
Feb 16, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Congratulations on your first car purchase, and thank you for choosing us! We're thrilled to hear that Miracle, your car salesman, provided you with a great experience. It's fantastic that he was patient, answered all your questions clearly, and made the process easy for you. We appreciate your recommendation. Enjoy your new car, and we look forward to serving you again in the future.

February 12, 2024

Went for an oil change. Took 1-1/2 to 2 hours. Friendly people and good attitudes. Clean waiting room with free coffee and water. More

by Raf1866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador
Feb 16, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words Raf! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 11, 2024

My initial experience with this specific service was extremely negative. I called several times trying to speak with a service agent to no avail. I left a message on a generic voicemail. After 2 1/2 hou More

by keemadc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
Mar 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this lack of communication and that you were not called back. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Derek Johnson Service Director dejohnson@dallasdodge.net

February 08, 2024

Hello, I am very pleased with the service I receive in each service that is done to my truck. Fast, friendly and to this day without any problem that makes me return to make a claim More

by Diosdado Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennys
Feb 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your positive feedback! We're pleased to hear that you are very pleased with the fast and friendly service you receive for your truck. Your satisfaction and the absence of any problems are important to us. We appreciate your business and look forward to serving you again.

February 04, 2024

M name is Jeff Lee, I’m getting my truck repaired there and trying to get started with Sunbit to get started with the payments. Your worker name of Salvador Sola not sending the info to Sunbit in a timely More

by jefferylee522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Sosa
Feb 22, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 03, 2024

Nice people very quiet clean they tell you what other problems your car has an very quick with the sevice More

by jaimemorales8316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Feb 07, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words Jaime! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 02, 2024

Went in for an oil change and the service consultant Craig Granison helped me out. He did a great job and got me in and out within one hour. More

by Bartimus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Granison
Feb 03, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

We're glad to hear about your positive experience with Craig during your oil change. Efficient service is what we aim for, and we appreciate your feedback. We appreciate your business and look forward to serving you again!

February 01, 2024

I bought a Jeep in November 2023 certified but day after buying the screen went off half way. I took it back to the dealership immediately and they "order the part". Yesterday after calls and visit to the p More

by akochd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Chapa
Apr 04, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize that the part you ordered was not in yet and for error in communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christopher Chiv General Manager cchiv@dallasdodge.net

January 31, 2024

Friendly professional advisor Acknowledged advisor Communication & Patience Trustworthy Very Respectful Great Service Excellent customer service More

by Liliana Barron/ Liliana Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alarcon
Feb 01, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the positive feedback! We're delighted to hear that your advisor provided friendly and professional service, acknowledged your communication needs, demonstrated patience, and earned your trust. It's great to know you found the service trustworthy and the overall experience very respectful. We appreciate your kind words about the excellent customer service. Thank you for choosing our service!

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