Dallas Dodge Chrysler Jeep RAM

Filthy! My car was NOT clean it was filthy! My car was dirty when I picked it up. An each of tree sap was on my car. I have NEVER been to a dealer that retur My car was NOT clean it was filthy! My car was dirty when I picked it up. An each of tree sap was on my car. I have NEVER been to a dealer that returned your car back filthy. My husband spent all day cleaning it at the car wash. And it’s still tree sap all over my windows. Who does that?! I guess Dallas dodge does. I bought my keep from them back in 2018 and when I needed to have it fix this is how they treated my vehicle. They called to tell me it was ready for pick up however they failed to clean it. I get that it was New Year’s Eve and the workers might be gone for the day but why not offer a cleaning for a different time if you were so pressed to call me to tell me it was ready. Or just wait til you open the day after new year and call me then and say it’s ready. Lazy! More

I waited 3 hours for a oil change. I arrived at 8a at 10a they advised they didn't have the filter needed but it was on the way. I also requested my brakes to be inspected that wasn't I arrived at 8a at 10a they advised they didn't have the filter needed but it was on the way. I also requested my brakes to be inspected that wasn't done. More

Muy buena atención muy amables estoy satisfecha con la atención y amabilidad del señor amado atención y amabilidad del señor amado More

ronnie from dallas dodge was an amazing service advisor and helped me alot to figure out my claim and helped me alot to figure out my claim More

My service tech Richard Morris was very communicative, professional and attentive during my service experience keeping me abreast of everything going on with my vehicle. professional and attentive during my service experience keeping me abreast of everything going on with my vehicle. More

This is a terrible dealership I think they have terrible customer service charge way over labor hours more especially if it's a warranty repair.. They charged me 200.00 to look at my shocks. They charge for customer service charge way over labor hours more especially if it's a warranty repair.. They charged me 200.00 to look at my shocks. They charge for work they haven't done and they won't rest until they're in your pocket. Their mechanics can't do the work in the book time and you have to pay the difference. The Service manager "Waco" kept sending pictures of the job to replace the rear main instead of the supporting documents that approved their labor hours. So it cost me well over 500.00 to get my truck back. They don't know how to deal with warranty companies. I notified Stuart Silva the GM I guess this is just the way they handle business. This is my first Ram truck probably gonna see if I can get back in a Ford.. More

Dallas Dodge was absolutely excellent to work with. Michael Q, AKA “Q” was the best salesman I have ever used. He was kind, honest, not at all pushy. Cesar was a great concierge and very informative. I Michael Q, AKA “Q” was the best salesman I have ever used. He was kind, honest, not at all pushy. Cesar was a great concierge and very informative. I had an issue with my van and they took care of it immediately and did the right thing to resolve it without delay. Highly, highly recommend this team…they are rockstars! More

Service advisor 154816 Vilma Canales was very helpful and provided all the information I needed including showing me around the waiting room, coffee ,water, and where the restrooms were located. The tech tea provided all the information I needed including showing me around the waiting room, coffee ,water, and where the restrooms were located. The tech team also provided me with further information needed on my vehicle which I found very helpful More

Great service and detailed knowledge. Willing to help get you your new vehicle. With the least impact on you Willing to help get you your new vehicle. With the least impact on you More

It was great the service and staff were very helpful. Merry Christmas and happy new year. I will be back Merry Christmas and happy new year. I will be back More