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Dallas Dodge Chrysler Jeep RAM
Dallas, TX
517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 517 reviews
December 05, 2024
Rated for communication alone as it is too early to know anything about the quality of repairs. The car was in the shop for 2 weeks and I understand it was a complicated issue but I was always the one call anything about the quality of repairs. The car was in the shop for 2 weeks and I understand it was a complicated issue but I was always the one calling…I did not receive updates I felt were warranted and in the end even had to speak with a manager. More
by Donna
Employees Worked With
Johnny
December 01, 2024
Went to pick up my new car from being fixed and when on Hwy same issue would not go over 28 mph and dash lit up red. Texted Cesar at dealership and had to drive back by side streets. This is 3rd time in sh Hwy same issue would not go over 28 mph and dash lit up red. Texted Cesar at dealership and had to drive back by side streets. This is 3rd time in shop, Not happy with the situation. I do appreciate how Cesar takes charge and assists. Yes seems to be manfacture defect. More
by Jesus
Employees Worked With
César and Johnny Chappa who are amazing
November 30, 2024
Over charge/not forthright when itemizing fees for service /Deceitful pricing to mislead customer. Service writer do not return calls nor emails. Dealership restroom/waiting area is elegant. service /Deceitful pricing to mislead customer. Service writer do not return calls nor emails. Dealership restroom/waiting area is elegant. More
by ji409
Employees Worked With
Dennis
November 26, 2024
They’re good and fixing your car they good with people. They have your car ready when I say they gonna have your car Ready I recommend anyone to take a new car there at any time. They have your car ready when I say they gonna have your car Ready I recommend anyone to take a new car there at any time. More
by cerlissb
Employees Worked With
Forgot name
November 26, 2024
Our leased JEEP was in their shop for over two months earlier this year. When we finally picked it up, there was a huge scratch/dent in the rear bumper that had happened while the car was in service. We earlier this year. When we finally picked it up, there was a huge scratch/dent in the rear bumper that had happened while the car was in service. We had already been without a vehicle for two months, and there is no loaner program, so we opted to wait on repair until the lease was up since it was just a few months away. When we turned the vehicle in last month, they hit US with the charge for the repair through a final statement sent from US Bank. Not paying the bank would negatively impact our credit and Jay Hall, the manager, flat-out refused to reimburse us for the cost to repair the damage THEIR team did to the vehicle. The entire experience with Dallas Dodge was terrible, but this was beyond anything I could have expected. I hope ownership cares enough to make changes if they are paying attention to reviews. More
by Jamend
Employees Worked With
Jay Hall
