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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

Overview
Reviews
Vehicles
3.9
582 Reviews
Call Dealership (214) 327-9361

11550 LBJ Freeway

Dallas, TX

75238

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Showing 582 reviews

July 06, 2024

I take my work minivan to this dealership for all service needs and the service is great all the time. Plus it has a comfortable waiting area where I can get work done. More

by bgoodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Giron
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Jul 08, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 20, 2024

Got oil change and tire rotation with Robert Alarcon , Service Advisor. In and out in about an hour which is what I wanted. Good advisor , clean waiting area , complimentary water and coffee. Three mil More

by jkj1045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alarcon
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Jun 21, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2024

I like how everything went the way the service person came out and explain to me More

by barnesson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Jun 19, 2024 -

barnesson4 responded

Good

Jun 19, 2024 -

barnesson4 responded

Everything went well

Jun 20, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

Do not come here! They don’t take care of their customer. They charge a premium for their service and don’t back up their work. More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Waco
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Jun 19, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

E, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered on your recent visit. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Stuart Sliva General Manager ssliva@dallasdodge.net (214) 327-9361

Jun 21, 2024 -

E responded

Dear Stuart, I am writing to express my profound dissatisfaction with the recent service experience at your dealership. I have brought my Jeep to your service department multiple times, trusting that the work would be done correctly and any issues would be properly addressed. Unfortunately, my most recent service resulted in a catastrophic engine failure. Your service department informed me that they needed to investigate the cause of the issue. The only feedback I received was that my engine was ruined, with no explanation as to why it failed. I sought opinions from several outside sources, all of whom indicated that the repair your department completed is a highly probable cause of engine failure if not performed correctly. Despite this, your service department quoted me over $12,000 for a new engine and claimed no responsibility for the failure. After weeks of no communication from your service department I decided to remove my jeep from the lot. I was then charged $570 for a compression test, which merely confirmed the engine failure without identifying the cause or investigating previous work done by your technicians. When we jeep was dropped off it was known that the engine had failed. A $570 compression test was not needed. I have now taken my Jeep to an independent shop for further investigation into the probable causes of the engine failure. Given the circumstances and the lack of accountability and communication from your service department, I am requesting a full refund for the past repairs performed by your dealership. I am extremely dissatisfied with the handling of this situation.

June 17, 2024

Im please with the work they do a good dealership I will tell others please about them More

by Willie claybon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Morris
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Jun 19, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, thank you so much for the positive review! Until the next time we meet, take care!

June 14, 2024

Great job. Satisfied with the service I have had. Great employees service was given to me. More

by francine7271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette, and Scott.
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Jun 15, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 13, 2024

They made it fast and simple and I am so happy with my second purchase. More

by Jsalas0103
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amado Medina
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Jun 14, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 13, 2024

Derek & Craig were extremely accommodating and made our visit quick and efficient. Would highly recommend this dealership to anyone. More

by Crogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek And Craig
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Jun 14, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2024

Nice and clean dealership make sure they get you situated And on your way simple in an out service team is great so is customer service More

by LuisTang1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Jun 13, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Service center is the worse I have ever been went for an oil change it took them four hours More

by Mariobross41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesús
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Jun 17, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered due to the time it took us to do your oil change. Please, allow me the opportunity to make things right and regain your trust as a valued client . I have provided my contact information; I look forward to hearing from you. Christopher Chiv General Manager Office: 214.319-1407 cchiv@dallasdodge.net

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