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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

4.0
501 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 501 reviews

February 20, 2024

They were very efficient and the price was reasonable. They explained everything that was done and did not try to sell me anything extra. More

by Wcwashburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Morris
Feb 24, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 20, 2024

Good professional service knowledgeable people cares about the customers quality work also responds in a timely manner More

by Lbaird81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Feb 24, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

We're delighted to hear that you received good professional service from knowledgeable people who care about customers. Quality work and timely responses are priorities for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 17, 2024

They were courteous it was nice and clean Restrooms were nice and clean I have a tendency of checking under the hood after the oil change since I've had a couple bad experiences this one is yet another one More

by johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
Feb 24, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing your experience to my attention. I appreciate your feedback regarding the cleanliness and courtesy of our dealership. I am sorry to hear about the issues you encountered after your oil change. I would like to address this matter personally and have an opportunity to make things right. Please contact me at 214 -319-1292 so we can discuss your concerns further. I am committed to ensuring your satisfaction and look forward to the opportunity to earn back your trust. Derek Johnson Service Director 214 -319-1292 dejohnson@dallasdodge.net

February 16, 2024

Miracle was really awesome. I reached out via the website regarding a Grand Cherokee and he reached out very promptly answering all my questions before I came in. When I got the More

by Atrox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miracle
Feb 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

We're delighted to hear about your positive experience with Miracle at our dealership. It's great that he promptly responded to your inquiries, provided a smooth process, and ensured you didn't have to haggle to get exactly what you were looking for. Thank you for choosing the dealership, and we hope you enjoy your Grand Cherokee! Safe travels!

February 16, 2024

I like the way they send results of all problems with pictures and prices of each. Ronnie my service rep., he was great! More

by Pdw302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Deluna
Feb 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 14, 2024

They always friendly and respectful service always really good and fast thanks to my service advisor Ricky More

by Xihuitl7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Feb 15, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

We're delighted to hear that our team consistently provides friendly and respectful service and that Ricky, your service advisor, ensures a good and fast experience. Thank you for choosing us, and we appreciate your feedback!

February 13, 2024

Craig is the reason for this score. Top notch customer service!10 star rating Craig More

by chaterral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Granison
Feb 16, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

This was my first time buying a car and the car salesman, Miracle, was so patient with me and answered all of my questions clearly. He made the process so easy and it was a great experience! Definitely will More

by kaylynm.daniels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miracle
Feb 16, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Congratulations on your first car purchase, and thank you for choosing us! We're thrilled to hear that Miracle, your car salesman, provided you with a great experience. It's fantastic that he was patient, answered all your questions clearly, and made the process easy for you. We appreciate your recommendation. Enjoy your new car, and we look forward to serving you again in the future.

February 12, 2024

Went for an oil change. Took 1-1/2 to 2 hours. Friendly people and good attitudes. Clean waiting room with free coffee and water. More

by Raf1866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador
Feb 16, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words Raf! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 11, 2024

My initial experience with this specific service was extremely negative. I called several times trying to speak with a service agent to no avail. I left a message on a generic voicemail. After 2 1/2 hou More

by keemadc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
Mar 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this lack of communication and that you were not called back. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Derek Johnson Service Director dejohnson@dallasdodge.net

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