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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

3.9
583 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 583 reviews

September 06, 2024

Craig in the service department is PHENOMENAL. I dropped my car off on Wednesday and it was ready for pickup on Thursday. He had me feeling like I was at a Sewell Cadillac dealership. I will def More

by mcalico53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Sep 08, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2024

No one from the service desk talked to me after taking my key. I was there only for oil change and it took more than two hours. Turned out the oil change was completed close to an hour ago, but there was no More

by bingho180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name as there’s no one ever talked to me at the service desk
Sep 14, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

bingho180, I apologize for the delay, but I wanted to thank you for bringing this to our attention. We apologize for any inconvenience caused by the extended wait time. We will contact you shortly to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Derek Johnson Service Director dejohnson@dallasdodge.net

September 04, 2024

The dealership was very helpful when I dropped off my vehicle but I didn’t get very many updates from my advisor throughout the day and had to call the service department and wait on the phone for about More

by senaelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Sep 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

senaelma, Thank you for your feedback about this lack of communication from service, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Stuart Sliva General Manager ssliva@dallasdodge.net

September 03, 2024

Easy in and easy out. Great service I know I can trust my truck with More

by Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador
Sep 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi Walker, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

My salesman Alex was awesome! He got me in the vehicle I wanted and was persistent on finding exactly what I was looking for! More

by Julijack_tx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Maldonado
Sep 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2024

My visit to the Dallas Dodge Dealership was a very pleasant and productive experience because of Amado Medina. He represents your dealership very well as an outstanding Sales Consultant. Of all of More

by gdon43340
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amada Medina, Jimmy Deaton
Sep 06, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy Amado Medina could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Cool dealership, nice people. I was overcharge for my car back in 2023 (v6). And underpaid for my trade in. Now I want to trade this car in for a (v8) annd have them eat some of More

by Bige1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose….
Sep 01, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Bige1040, Thank you for informing me about your recent sales experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Derek Johnson dejohnson@group1auto.com

August 24, 2024

Evening berry good The person called me two times Berry freely and she explained All problem from my sub, More

by Josechavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was women berry professional
Aug 31, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2024

Dallas Dodge always takes excellent care of my Charger. I was extremely happy that Dusty Darrow has returned. She is honest and helpful in determining what needs to be done. More

by Cathy.carlile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
Aug 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Cathy, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2024

Car was not fixed went in circles customer service is terrible do not recommend to use More

by Nataliehay91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Waco and richard
Aug 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Nataliehay91 Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. DEREK JOHNSON SERVICE DIRECTOR dejohnson@dallasdodge.net

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