Dallas Dodge Chrysler Jeep RAM

Nice and courteous pay attention to your needs. I will refer anyone to this dealership. I will refer anyone to this dealership. More

Wish I could give less than 1 star. We basically were ignored and lied to throughout the experience. I brought the car in on a Friday early morning when the window regulator broke and We basically were ignored and lied to throughout the experience. I brought the car in on a Friday early morning when the window regulator broke and the window would not stay up. I explained we had just had a death in the family and would need the car for the trip the following week. I was promised a call that afternoon with status. No call. I called Saturday morning to get a status. No call. On Monday noon I started a campaign to get a call back and after about 6 contacts (including someone who told me the agent said he had talked with me which he had not) received a call with a list of things that needed to be done to the car well into the thousands, including things that didn't seem right to me, and things I had done within the past 6 months. Promised an email with that list that day which I didn't get. When discussing with the possible repairs with Johnny the service agent, he seemed unable to give any further detail, although said he had "all the parts" so he could have the car ready by the next afternoon. Given the flakiness just with the communications, I decided on a window regulator repair and an oil change. Not ready the following day, nor was there a call and on Wednesday I had to hunt Johnny down again through multiple calls to multiple people. He said they didn't have the part and expected to have the part on Wednesday. No call to say the car was ready and by Thursday morning I had to have it. I called and was placed on hold for 38 minutes (I just hung up), my husband called back and finally got someone to confirm the car was ready although by that point we had gotten ready to go pick the car up whether it was ready or not. I went to pick up my car and the woman at the desk seemed surprised when I was asking her questions about the work done that the service agent had not explained the repairs completed and offered to call him. At that point I said don't bother, and she said while I was waiting she would call the manager who never showed in the 10 minutes I was waiting to check out. You would think that after the 57? point inspection they performed they would have realized and reported we needed a window cleaning fluid since our well was dry, but no. We realized that on the first leg of our trip and had to stop to purchase that. I will say the only contact I had that I didn't have to search out and make multiple calls was their call to buy our car so they could resell it. Incompetent, dishonest, non-communicative, disrespectful. This company added to our grief during a week already filled with grief. More

I think that Dusty did an excellent job this morning as my Service Advisor. She showed a great deal of concern for the repair of my white Dodge Nitro. Dusty was very professional and the vehicle was comple my Service Advisor. She showed a great deal of concern for the repair of my white Dodge Nitro. Dusty was very professional and the vehicle was complete in a very timely manner. Dusty definitely gets five ⭐⭐⭐⭐⭐ from me. Stacey Jurhree PhD The Bowtie Professor! More

Cheryl loving was great in service at dodge dealership. Thanks you for your help. Will be back for service Thanks you for your help. Will be back for service More

I am a repeat customer of Dallas Dodge. Johnny Chappa makes sure to provide existing and upcoming maintenance on my vehicle without the stresses Johnny Chappa makes sure to provide existing and upcoming maintenance on my vehicle without the stresses More

Very helpful, willing to go the extra mile,Dennis Giron very knowledgeable, very happy with the experience very knowledgeable, very happy with the experience More

Said that a repair wasn't covered under warranty despite Ram's website listing the failed part as something that has an 8 year and 80,000 mile warranty. Ram's website listing the failed part as something that has an 8 year and 80,000 mile warranty. More

Service writer Dusty was very knowledgeable and answered all my questions to make my experience the best. The facility was clean and comfortable. Very happy people work there all my questions to make my experience the best. The facility was clean and comfortable. Very happy people work there More

Terrible service. ZERO communication with any service tech. No one responded to my texts or calls for an update. I had an appointment at 7am and returned at 1:45pm an ZERO communication with any service tech. No one responded to my texts or calls for an update. I had an appointment at 7am and returned at 1:45pm and nothing had been started on my car. I was told "30 more minutes". I came back to the desk AN HOUR later and was told "30 more minutes". When I asked why my 7am appointment took 8 1/2 hours to complete with ZERO updates I was told "I guess they got backed up". Every time I called for an update I was sent to voicemail. Very dissatisfied here. Would not recommend. More

We had a good experience and got a fair deal but the negotiation process was slow. negotiation process was slow. More