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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

3.9
535 Reviews

11550 LBJ Freeway

Dallas, TX

75238

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Showing 535 reviews

August 19, 2024

Dallas Dodge always takes excellent care of my Charger. I was extremely happy that Dusty Darrow has returned. She is honest and helpful in determining what needs to be done. More

by Cathy.carlile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
Aug 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Cathy, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2024

Car was not fixed went in circles customer service is terrible do not recommend to use More

by Nataliehay91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Waco and richard
Aug 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Nataliehay91 Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. DEREK JOHNSON SERVICE DIRECTOR dejohnson@dallasdodge.net

August 17, 2024

They were very professional and kept their promise to handover my jeep the very next day. More

by Shibi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Angue
Aug 18, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

August 16, 2024

I keep a $20 bill in my console for small emergencies. After getting my truck serviced here, that $20 bill was missing. I will never be back to this dealership in any capacity. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Sep 20, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Stuart Silva General Manager ssliva@dallasdodge.net

August 13, 2024

Dusty, Service Advisor, did a great job listening to my concerns about my car and communicating the steps she was taking to validate the issue and the steps to repair. More

by Dallas_TX_driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty
Aug 17, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

Worst service ever waited 3 hours to have my truck checked only to be told it might take all day. No offer of even a ride home. More

by agr1931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvador
Aug 31, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

agr1931, I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered, and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Stuart Sliva General Manager ssliva@dallasdodge.net

August 11, 2024

Always have been very slow to get the work accomplished Never had any service there that did not take less than 2 days My car I picked up today had been there for 16 days and could never get anyone More

by Darrell1405
Recommend Dealer
No
Employees Worked With
Johnny Chappa, Ronnie Deluna
Aug 19, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for the extended wait time and the lack of communication you experienced. I would like the opportunity to address your concerns and improve our service. Please contact me so we can discuss this further. I look forward to resolving this for you. Stuart Sliva General Manager ssliva@group1auto.com

August 09, 2024

Made them aware of an issue to look into. When I went to pick it up, was told the tech didn't hear anything. When I was driving home noise was still there letting me know the tech lied and di More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Aug 21, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 214-319-1292. I look forward to speaking with you. DEREK JOHNSON, SERVICE DIRECTOR

August 09, 2024

I was happy with the salesman and my vehicle not the finance department person, very shady. I thought car dealerships grew out of the shady business apparently not I told him I did not want the tire rep More

by troylc67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miracle
Aug 30, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at dejohnson@dallasdodge.net. I look forward to speaking with you. Derek Johnson, Service Director

August 07, 2024

Exelente servicio buen trato muy buenos descuentos agencia muy limpia y lo bueno es que hablan español More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amado
Aug 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hola José, ¡estamos muy contentos de poder brindarte una experiencia positiva! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!

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