Dallas Autos Direct

Very bad customer service I purchased a used car, which ended up having an oil leak and an emissions leak. The car had not been inspected, and my temporary plates are about to I purchased a used car, which ended up having an oil leak and an emissions leak. The car had not been inspected, and my temporary plates are about to expire with none received yet. The sales staff was very rude and dishonest. It's been my worst experience buyin a car. Lessons learned! More

Shady ...went there today to check out a Mercedes E350. Found one I liked, gave them my drivers license and insurance to take a test drive. They made a copy ...went there today to check out a Mercedes E350. Found one I liked, gave them my drivers license and insurance to take a test drive. They made a copy, had me sign it and off we went. Came back, took a closer look at the car, car had three different size tires on it. Found a few other minor problems as well. Brought this to their attention, they said they would take $700 bucks off. Discounted price was still higher than Kelly Blue book so we passed. Before we left, I asked for the copy of my license and insurance card back. It was not to be found. We would not leave until we got it back, they had no need for my personal information as I had chosen not to do business with them. They pulled out several files containing the signed test drives from previous days, with other people's personal information. I wondered why they kept them? They had again have no need for them. . They claimed they were going to view camera footage to see what happened to our paperwork. They would not show us the video, they came out after reviewing the 'video' and claimed my paperwork had been shredded. By whom and why? They couldn't answer, it didn't add up. We waited an hour and fifteen minutes for them to give us back our information and I finally said I was going to call the police and I did. About two minutes later, they came out with my paperwork, hand ripped into pieces. Not shredded. Where was it all this time? No answer. I was just glad to get the heck out of there but the entire experience left me asking what else is going on there. Shady.... More

Simple and to the point.. Went to the dealership and found a few cars I was interested in, the owner Hadi was up front and honest with the small issues any of the cars I was in Went to the dealership and found a few cars I was interested in, the owner Hadi was up front and honest with the small issues any of the cars I was interested in. You can't really expect to buy a perfect used car anyways, but overall every car I looked at was serviced as well as cosmetically taken care of. Very impressed and I will return to buy the wife's next SUV here. More

GREAT EXPERIENCE. BEST DEALERSHIP IN TOWN We are so glad we shopped here. Low pressure sales guys, nice facility, great staff, and most importantly amazing prices. We will be back and telling We are so glad we shopped here. Low pressure sales guys, nice facility, great staff, and most importantly amazing prices. We will be back and telling all our friends. THANKS DALLAS AUTOS DIRECT. More

Ripoff scam artists, For the record, my email address is christianasalvador@gmail.com and this review is 100% accurate and NOT some so called competitor trying to hurt the For the record, my email address is christianasalvador@gmail.com and this review is 100% accurate and NOT some so called competitor trying to hurt the family business. Purchased a 2007 Lexus ES 350 with 104k on the vehicle last October (2014). Selling price was 10995 advertised. Put 500 down to secure the vehicle as financing was still being approved and I had to wait a couple days. Received the call to come down and sign the papers. Was excited since financing was an issue as I had another car loan out there still open but almost paid off. Long story short, dumbo me, thinking these people were legit, signed the papers without looking very closely at the bill of sale. The bill of sale and financing wasn't written for 10995, it was written for 11995 minus my 2500 dollars total down. The ending financed balance looked ok being that it was under 10k.(Never thought twice that I would be conned like this). Qucik glance, I thought everything was ok when showing the final amount due. After driving home, I thought wait a minute, why do I owe so much still and BOOM, I what they did. (Once again, I admit, this was my fault for not looking closely at the numbers as I was being ripped off and swindled.) Long story short, they added 1k to the purchase price, put in my 2.5k down payment. I looked at the total without realizing the finance guy added 1k to the price of the vehicle. Had the vehicle for six months, and it's been one issue after another. Timing belt cover leaking, belts replaced, alternator replaced as well as battery, engine mounts needed replacement, pulleys also needed replaced. Basically spent over 5000k alone on repairs. So not only was I ripped off, I was sold a car that needed thousands in repairs. The timing chain cover alone was over 2500. I haven't even had the chance to take the plastic off the floors yet before the first issue came up. Yeah, I got it, purchased as is, no warranty. So when they feed you their line of gibberish about we do full inspections and stand behind our vehicles, check twice before purchasing. Please check twice also on the numbers. It's basically felony fraud what they are doing. More

BEWARE BEFORE YOU SPEND MONEY ON THEM !!! I bought a Benz c230 from them. Paid Full cash. On 5th day, check engine sign is displayed. I went to a Mercedes dealership to check and they tol !!! I bought a Benz c230 from them. Paid Full cash. On 5th day, check engine sign is displayed. I went to a Mercedes dealership to check and they told me some sensors needs to be replaced. Further checking they found that the both front torque arm needs to be replaced. I texted the sales person, Joseph, but never responded. I called the office directly as the sales person who sold me car never responded. Owner picked the phone and told me to call the car warranty i bought from them. I called the car warranty today 6/22/2015, and my car warranty which i paid cash on 6/11/2015 is not still active yet and car warranty people never got my documents. I called the office again today, the owner picked the phone again and acted like one of the sale person. I told him you are the owner but he said the GM will contact me. I am going to talk with my attorney tomorrow if they dont contact within 24 hrs, i have proof of every transactions i did. ONE OF THE WORST CAR BUYING EXPERIENCE EVER. TAKE THE CAR TO DEALERSHIP BEFORE YOU BUY IT. MAKE IT THE LAST SHOPPING RESORT FOR CAR BUYING !!!! More

Found my lifetime car dealer The shopping experience was great. Fadi displayed the most professional and customer friendly service that you could imagine. This is the second car w The shopping experience was great. Fadi displayed the most professional and customer friendly service that you could imagine. This is the second car we purchased from Dallas autos direct. This time we were looking for a BMW for my daughter. He showed us lots of cars on the lot. He was very patient as we changed our minds often. No pressure selling, knowledgeable of all cars we looked at, and remained patient while we test drove different models. The whole car buying experience easy, fast, with no hassles. Thank you Fadi! More

Great experience It was a great experience! The entire staff was professional and accommodating especially Lou. I will be returning to Dallas Autos Direct for my next It was a great experience! The entire staff was professional and accommodating especially Lou. I will be returning to Dallas Autos Direct for my next purchase. More

GREAT SETUP AND SERVICE! I received excellent service from DALLAS AUTOS DIRECT on Skylane Drive when I purchased my 2008 BMW 528i. The excellent service started with Bo Adams I received excellent service from DALLAS AUTOS DIRECT on Skylane Drive when I purchased my 2008 BMW 528i. The excellent service started with Bo Adams (Sales Associate) who was well knowledgeable, then by Tom Agnes (Finance Director) who worked respectfully with you on the finance. Nael Othman followed up the excellent service by making sure the car was already to be handed off once all the paperwork was completed. Thank you guys for the great experience! More

Friendly and Beautiful cars Amazing setup guys. My wife and I went in to purchase an extra car and these guys were absolutely great. Will tell all our friends!!! Amazing setup guys. My wife and I went in to purchase an extra car and these guys were absolutely great. Will tell all our friends!!! More