Dallas Autos Direct
Carrollton, TX
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Great experience Great buying experience. Answered all my questions in a comfortable environment without the pressure and gimmicks I found at so many dealers. Their in Great buying experience. Answered all my questions in a comfortable environment without the pressure and gimmicks I found at so many dealers. Their inventory and range of price options were outstanding. Glad I found them and will return again for our next car. More
Very quick and fair deal . I would recommend highly . Willam was easy to work with . Very quick assessment of my trade . Price was very reasonable . They work well with USAA . One fax and a little paper w Willam was easy to work with . Very quick assessment of my trade . Price was very reasonable . They work well with USAA . One fax and a little paper work and I was on my way . My total time from choosing my SUV to driving it home was less than an hour . More
quick, helpful, and easy I showed up and the car was exactly as advertised online. After first checking out some other options I knew I made the right choice and was able to q I showed up and the car was exactly as advertised online. After first checking out some other options I knew I made the right choice and was able to quickly get out of there with my new car. More
Once you sign the papers forget customer service Not that you should expect honesty from a dealer. However expect William to lie about everything from the car to what he had for breakfast. He will in Not that you should expect honesty from a dealer. However expect William to lie about everything from the car to what he had for breakfast. He will initially attempt to turn on the charm but it quickly fades due to lack of knowledge of his own dealership practices. Not to mention if you have the unfortunate experience of meeting the “owner” who is pompous disrespectful and over all just a jerk. He will tell you that he does not care if he sells the car or not there is someone dumb enough who will. My simple response is that there are plenty of dealerships and cars to not be forced into a bad deal. Over all as long as you have the stomach for haggling and could careless about customer service you may get a good buy. We came in as cash customers so I can’t imagine the treatment of those that are actually seeking financing. My suggestion if you would like to buy from them. Do your research on the car, pick any other sales rep besides William and have cash if not your own financing. More
Excellent Experience I made my first long distance car purchase from Dallas Autos Direct. At first I was aprehensive buying a car sight unseen but Will Burk and Dallas Aut I made my first long distance car purchase from Dallas Autos Direct. At first I was aprehensive buying a car sight unseen but Will Burk and Dallas Autos Direct made it easy. I live in North Carolina and the car was in Texas. I hired a 3rd party inspection company to inspect the car which received an excellent review. I had the car shipped and it arrived 3 days earlier than scheduled. Once the Audi was here we could not have been mored pleased. The car was exactly what we wanted and it was a great value even after the shipping cost. I am a very pleased customer and will purchase again from Dallas Autos Direct. Chuck Auten More
Refused to Return Deposit in Breach of Contract Refused to return deposit per contractual obligation on car Very disappointed in my dealings with this "business". I had a legal contract bound with a Refused to return deposit per contractual obligation on car Very disappointed in my dealings with this "business". I had a legal contract bound with a $500 deposit contingent upon them able to provide financing and no major mechanical problems with the car. At the time the car was being repaired by them for a bad water pump and serpentine belt so I was unable to have my mechanic inspect the vehicle. I kept calling back to the salesman "Jay" for the status on the repair and told that it had not been completed. I kept calling back to the finance manager "Bryant" and they were not able to obtain financing, so I was going outside their normal financing. They never reached out to me proactively except for one time to tell me that they were having trouble on the financing. Although I had the deposit on the deposit on the vehicle they sold it out from under me. When I went to speak with the GM "Lou" to get my deposit back as specified in the contract, he tried to sweet talk me. I told him I wanted my money or I would have my attorney get involved. He then became insistent that he would not give me my deposit back and that it would have to go through my attorney. He threatened to call the police if I did not leave his property. They did not provide the vehicle in a timely manner for a test drive prior to selling the vehicle out from under me although I had a deposit on the vehicle. This is breach of contract in the least. Representing the vehicle on the Internet as ready for sale and having no damage when in fact it was not ready for sale (water pump and serpentine belt) and considerable damage to the front left quarter panel is fraud in the least. I would not recommend doing business with these people. More
Purchased a car for my wife Will did a nice job of pulling the sale together. My wife is happy with her vehicle. The car was fairly new with high miles. We are missing a passenge Will did a nice job of pulling the sale together. My wife is happy with her vehicle. The car was fairly new with high miles. We are missing a passenger floor mat. Regards. More
Sold me a good car fairly quickly Dallas Autos Direct were just above average. On the car I was looking at I noticed a few problems with it and they were able to fix them... eventually Dallas Autos Direct were just above average. On the car I was looking at I noticed a few problems with it and they were able to fix them... eventually. I saw the car needed an oil change, after the third time of bringing it up it was taken care of. I noticed a crack in the windshield and they jumped on that pretty quickly. They wait till the last min for the inspection... but literally was waiting for them to finish the inspection after all of my paper were signed. With all that being said, the process was still timely. About 45 mins - an hour I was done with all my papers and ready for my new vehicle. The guys, Bryant, Lou, and the staff were very nice and didnt try to hard sell me at all. They allowed me to have a third party mechanic to look at the vehicle on my behalf as well. Great customer service along the way. Overall id like to give them a 3.5 - 4 stars. They were above average but not Great. More
dallas auto direct This is the best dealership ever! The customer service was excellent. They went above and beyond to ensure that my car buying experience was the best This is the best dealership ever! The customer service was excellent. They went above and beyond to ensure that my car buying experience was the best ever. Thank you so much to Lou Othman the general manager and his team. I recommend this dealership very highly they are the best in the business. More
Quick and easy I came in with my mom to help her pick out a car and our salesman William was very nice and helpful. Showed us a few cars before we picked the one. Th I came in with my mom to help her pick out a car and our salesman William was very nice and helpful. Showed us a few cars before we picked the one. The general manager was open and courteous about warranties, and didnt pressure us into buying anything. He only informed us of our options. Would reccommend this place to anyone looking for a good deal on any car! We were in and out in 2 hours, inlcuding going to eat lunch while they finished detailing the car. Paperwork was only like 20 minutes tops. More