Dale Willey Automotive

Do NOT buy a used vehicle from Dale Willey Honda. I purchased a used Maserati with 8k miles that I was told was in new condition. I picked the car up on 11/9 and noticed no issues. Exactly one week l purchased a used Maserati with 8k miles that I was told was in new condition. I picked the car up on 11/9 and noticed no issues. Exactly one week later I noticed the driver’s seat had a tear in the leather that someone had covered up with a patch. I took the vehicle to the local Maserati dealership who confirmed it had recently been patched and only after the seat was repeatedly used would it start to show. I immediately contacted Chris (Internet Sales Manager) at Dale Willey who claimed they did not cause the damage, it was the former owner, and they would not assist with the repair cost. Be warned if you buy from this dealership, you are basically buying “as is” as customer service is not a priority. Could they have made things right and assisted with even part of the bill? Absolutely, but they refused. Now I am stuck with a $1,500 bill to replace the seat on a car that I just purchased. Take your money and run to one of the other ethical dealerships out there that stand behind their vehicles. More

follow up to post well Brain called me and we had a long chat and he was very understanding as to the problem,we discussed every thing that happened and is going to tak well Brain called me and we had a long chat and he was very understanding as to the problem,we discussed every thing that happened and is going to take it up with upper management ,he understood how unhappy I was and said that it was not right he apologized 3 different times for everything and said he will get to the bottom of it. so at this point it is still a question as to repeat business but at least they called and tried to fix it, as far as the sales and the rest of the people they were great and I would give them a thumbs up on that side ,so feel better about it but wished it did not happen this way so we shall see and thanks to Brain for the call and as far as the work that was done it is good I am happy with it. More

read my whole review Well we bought a 2016 Trax from this dealership,the sales people were great Jeremy was the best but the problems began when we got home and parked the Well we bought a 2016 Trax from this dealership,the sales people were great Jeremy was the best but the problems began when we got home and parked the car in the garage, came out the morning to a puddle under the car , and every time we drove it another puddle so called the service dept made an app ,took it over there and left it went back the next day and they tell me there is no leak xxxxxxxx , so we have a mechanic whose brother is a certified chevy mech at another dealer and he was at his brothers shop and looked at the problem and said it is the lines between the turbo charger and the engine so made an app with this dealer where the mech worked and they fixed it no more leaks.now on to the next problem they tell us that there is a recall for a control arm that needs to be replaced so ok we make the appt we take it over to the service dept [my mech said 11/2 hour fix] got there at 9:00 am gave them the car ,got the loaner they said we will have this done in a short time so I go and come back in 3 hours it is not done so I leave {we live in KcKs} and come back in another 11/2 hours oh no it is not done yet well it finally got fixed after I had been there 61/2 hours later would not let me talk to the service mngr we are so pissed that I am going to call the national service dept and talk to them.I will say the service tech was good but he told me later that I had been pushed behind other work so as far as this service dept goes it gets a minus 10 and we will never go back More

Phenomenonal Experience Great experience with Elly at Dale Willey. She made the buying experience extremely easy and fast. Vehicle was exactly what I wanted and Elly made f Great experience with Elly at Dale Willey. She made the buying experience extremely easy and fast. Vehicle was exactly what I wanted and Elly made finding it a breeze as well. I would highly recommend the dealership and Elly. More

Dale Willey Used Cars The folks here were very professional and extremely helpful. Did not try to get us anything other than what we were interested in. Would definitely co The folks here were very professional and extremely helpful. Did not try to get us anything other than what we were interested in. Would definitely come here again for a vehicle. Very satisfied with our purchase. Thanks. More

Amazing customer service!! My husband and I went in on a late Monday to look at a 2014 Chevy equinox we seen online! Justin who was the first and main one to help us was awesome My husband and I went in on a late Monday to look at a 2014 Chevy equinox we seen online! Justin who was the first and main one to help us was awesome. Very attentive, friendly and kind . Justin is pretty new to Dale Willey Automotive and had a little help from Chris who was also good! The closing day we met with pat who helped us close the deal and did the financial end and was also great! No disappointments! And everyone is ready to help! We couldn’t have picked a better place. More

Took their time and listened I had a great experience at Dale Willey! Chris Soper was patient with me and listened to my needs. He helped me find the exact vehicle I was looking f I had a great experience at Dale Willey! Chris Soper was patient with me and listened to my needs. He helped me find the exact vehicle I was looking for and made the process smooth. Pat Baumgartner explained all the documents and contracts throughly and made sure I understood everything before I signed. I will buy from Dale Willey again. More

New truck purchase Elly listened to what I needed in a new truck and worked diligently and quickly to deliver. Very pleased with my experience at this dealer Elly listened to what I needed in a new truck and worked diligently and quickly to deliver. Very pleased with my experience at this dealer More