Dale Willey Automotive

My husband and I were on our first ever travel trailer adventure. Our Chevy Silverado tire sensors had been acting up. We pulled in and ask if we could make an appointment. The service crew had us pull adventure. Our Chevy Silverado tire sensors had been acting up. We pulled in and ask if we could make an appointment. The service crew had us pull in immediately and fixed the problem. The young man who took care of us would not accept a tip from my husband. Wished us well and we were on our way. Super service. Thank you from the Marbles More

Had a great experience at Dale Willey Automotive in Lawrence. Alen was our salesman, and took a several hours with us making sure we were happy every step of the way. It was like being around family, a Lawrence. Alen was our salesman, and took a several hours with us making sure we were happy every step of the way. It was like being around family, and they were glad to see us excited about the new vehicle we were getting. They answered every question, and made us so comfortable while we were there. From begining to end it was a great experience. We will drive the three hours from Hutchinson to Lawrence again for my wife's next vehicle, and I will absolutely tell my friends. The management team was awesome. They treat you very well, and made our long travel for great prices worth it! Thank you Alen, and thank you Dale Willey staff. What a great experience! More

Nathan Dutton has been so helpful, knowledgeable, and patient during my purchase of a used car that I've always wanted but never dreamed of owning. patient during my purchase of a used car that I've always wanted but never dreamed of owning. More

Bought a used car and Shannon was very nice and helpful. If I ever need to get another car I know who to go to. If I ever need to get another car I know who to go to. More

In late February my family bought a used car from Dale Willey Honda. The sales person we worked with Thomas and his sales manager assured us multiple times that the car was extremely well maintained. It Willey Honda. The sales person we worked with Thomas and his sales manager assured us multiple times that the car was extremely well maintained. It also came with a 30 day warranty. Sounds great – HOWEVER – two weeks into driving the car it became clear that there was something wrong with the brakes. When we took it back to have it looked at, their repair people said the brakes need to be replaced. One would think that this would be covered by the 30 day warranty, but now we were being told by the sales manager that it is not covered and they refused to do anything about it. After some back-and-forth, they did offer us 10% off the cost of repair – which is a joke. This place is dishonest and unhelpful, and their “warranties” for used cars are obviously worthless. More

Bought a pretty 2013 chevy equinox with 80,000 miles on it in December 2019. By end of January engine light on, needed over 1,000 in repairs. We bought the warranty as the finance guy basically pleaded to it in December 2019. By end of January engine light on, needed over 1,000 in repairs. We bought the warranty as the finance guy basically pleaded to us not to get the car without the warranty, shouldve known then. Told a "solid vehicle" paid a premium price, 15,000. Has been back to ole Willy several times for more costly repairs totalling near what we paid..today, January 13, 2020..another hit and not covered, 1800.oo bucks for a catalytic converter. Back on the 2nd repair made within months of buying, asked to speak to the manager, tried to ask for a little compromise on this vehicle..he said, and I quote, " I dont have to do anything for you." So, buyer beware. Selling off wholesale cars and urging you to buy a warranty so they can make 10,000 off ya more..stay away!! More

For a GM dealer they behave much more akin to a Carhop or buy here-pay here lot. Purchased a GMC Denali, with the extended warranty. In less than 6 months the A/C Actuator stuck, the battery completely died, buy here-pay here lot. Purchased a GMC Denali, with the extended warranty. In less than 6 months the A/C Actuator stuck, the battery completely died, and the catalytic converter went out. Service required us to bring the SUV into the shop, where they charged us a diagnostic. The battery cost over $100 to replace (not covered under their extended warranty). The A/C Actuator was over $500 to replace (not covered under their extended warranty). The Catalytic converter they wouldn't provide a price over the phone, and instead insisted on forcing us to drive back into the shop so they could charge another diagnostic (despite the check engine light being on following the last diagnostic) and the service tech said "I don't know if it's covered, I'm not the warranty department". The Used Car Manager Steven Cain, when told of our debacle said, "if we replaced everything on our cars to make our customers happy, we'd go out of business". There you have it. The Used Car Manager said their profit model is based on sticking customers with whatever problems the cars on their lot have, and their customer service is more of a "not my problem" approach. Buyer beware. Horrible shady used car salesmen. Worthless customer service. No attention to detail in the service shop. No response from upper management or "corporate". Stay far away from this unscrupulous dealer. More

Caution!! I write to you from the side of the road off K10 as I wait for a tow truck. My sixty day tag still giving it that new car look in the beautiful fall weather. I think about how happy I was when I K10 as I wait for a tow truck. My sixty day tag still giving it that new car look in the beautiful fall weather. I think about how happy I was when I purchased this car from this dealership three weeks ago today (10/14/20). Poor and rushed diagnostics checks have already costed me almost as much as my down payment ($1,600.00) and don’t think management will bother accepting any blame. Instead he’ll try and make you feel like we did you a favor for selling you the car at the price we did! Buy someplace else and pay a little extra for a peace of mind. More

Deceptive sales tactics. Unfriendly, Unprofessional. DO NOT TRUST THEM. DO NOT GIVE THEM A "NON REFUNDABLE DEPOSIT. What you should believe is the negative revi sales tactics. Unfriendly, Unprofessional. DO NOT TRUST THEM. DO NOT GIVE THEM A "NON REFUNDABLE DEPOSIT. What you should believe is the negative reviews. Those people are not lying. Drove a distance to get a newer vehicle. They do not inform you about the entire condition of the vehicle. They will lie to make a sale. This is straight from the salesmans mouth. "All used vehicles are damaged." This was a 2018. No way used vehicles are damaged. My 2015 truck is better than this. They do not work for you they work for themselves and could careless about the customer. They may make it seem like they do but it is smoke and mirrors. Do not trust the pictures they post online. The vehicle we wanted when we arrived had gouges in the interior, scratches in the paint. Then we were told "ohh a Father and son buy a vehicle from us every month so we take care of them". that tells me they only care about people that blow a crap ton of money with them and not anyone else. BUYER BEWARE OF THIS DEALER. SOMETHING WILL BE WRONG WITH THE VEHICLE THAT THEY ARE NOT TELLING YOU. Food for thought...Notice how they never question any good review and make sure someone actually bought from them...They only question anyone that leaves a bad review....I bet they make multiple google accounts and leave themselves good reviews. More

I was truly impressed by the selection and handling of my purchases. I came in looking for 2 cars for my kids. Doug Hansahaw and everyone at the dealership were great to work with. I was able to purchase th purchases. I came in looking for 2 cars for my kids. Doug Hansahaw and everyone at the dealership were great to work with. I was able to purchase the 2 vehicles within a few hours paperwork and all at prices and terms i was very happy with! More