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Dale Willey Automotive
Lawrence, KS
41 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 41 reviews
September 13, 2024
Contacted them by email on an ad from a used car site. They responded the next morning saying the vehicle is still there and available. Since it had 100K miles, I asked for a quick video showing blemish They responded the next morning saying the vehicle is still there and available. Since it had 100K miles, I asked for a quick video showing blemishes, dings not consistent with a car that would have obvious wear. This was in the morning and the used car salesman said sure, he would go do it and email to me. Late that afternoon, I still had not received a video so a second sales person said yes its available and he was looking at it right then. He said he would go out and take a video right then. Never got that one either. The next morning I called and another salesman said yeah he sold it last night just after I called. I understand the need to make sales, but I was played and delayed. They never communicated with me on why they couldn't get me the videos, just silence. When I talked to the salesman who answered the phone and said he sold the vehicle, he asked me if there was anything else they could show me. I said not from you, he said good and hung up on me. We live 2 1/2 hours away and would have driven up to probably buy the vehicle. Their lack of communication, obvious playing people that are interested and very rude customer service in the used car salesforce is the basis for the lowest rating I could give. 1 star. I do not recommend them, and will never do business with them. No wonder they have such low ratings. Well deserved. More
by jvranch1
Employees Worked With
Michael usedsales
March 14, 2024
I spent 61k on a truck from Dale Willey. Come to find out the owners manual was missing. After going back and forth with them they wanted to charge me 40 dollars for something that should ha Come to find out the owners manual was missing. After going back and forth with them they wanted to charge me 40 dollars for something that should have come with the truck. Stay away from Dale Willey Automotive!!!! More
by adam.white22
Employees Worked With
Chris Fox, Ryan Pfannenstiel, Steve Cain, Chris Charay
February 04, 2024
I purchased a used truck in October 2023. I was 50 miles into my 3 hrs drive home and my power seat quit working. I called the sales man the next morning and his response was oh sorry to hear I was 50 miles into my 3 hrs drive home and my power seat quit working. I called the sales man the next morning and his response was oh sorry to hear that. It cost me $600 to have a harness under the seat replaced. I was told that the wires had been spliced into and they were a mess. My def system has been in the shop for faulty def system 3 times. It has cost me $800 and it still is not fixed. I will not be purchasing or recommending this dealership. More
by Jlmurren
Employees Worked With
Steve Cain
June 08, 2023
Perhaps Dale Willey management should review their training manual to acknowledge that sometimes the customer is right. If an employee of Dale Willey's service department does not complete the necessa training manual to acknowledge that sometimes the customer is right. If an employee of Dale Willey's service department does not complete the necessary steps to ensure that your transmission that needed replacing for the second time in 6 months might have made a mistake (as we all humans do) and did not properly replace all necessary caps, hoses. etc. I realize this opens you up to a whole new level of liability, but as a business you should not deny responsibility for your errors and make them right the first time. I have always been treated well at Dale Willey and we have purchased two cars from them; however our 2020 Cadillac has been a lemon since it was driven off your lot and even though you are not a Cadillac dealer anymore, you sold us a Cadillac and need to stand behind the products that you sell. More
by rockchalk588
Employees Worked With
Ryan Pfannenstiel, Hailey Smith
June 02, 2023
Bogus diagnosis and a $2400 bill. Wouldn't even let us look at our own car or talk to a tech. Took it to another Chevy dealership who told us we were being taken advantage of. Wouldn't even let us look at our own car or talk to a tech. Took it to another Chevy dealership who told us we were being taken advantage of. More
by MB
Employees Worked With
Hailey Smith
October 24, 2022
Beware of Wil in Service, get your car out of there if you are broken down in that town, and you are a retiree, senior citizen and a veteran, he will take as much as he can get out of your pocket that yo you are broken down in that town, and you are a retiree, senior citizen and a veteran, he will take as much as he can get out of your pocket that you agree over the phone, get another tow back to Leavenworth post, get as far away from this dealership as you can, these jokers need blacklisted on the Army posts. He stole over 467 dollars after charging the warranty 1200 for what? No receipt ever appeared after I finally got a tow out of there, what part was replaced? The car broke down again, after I got it here. I waited 3 weeks, no transportation, More
by Jtown
Employees Worked With
will
October 10, 2022
I just purchased a car on sat. and it was the best experience I have ever had with a car place. Joe was the young man who sold me the care and I cant say enough about him I was so and it was the best experience I have ever had with a car place. Joe was the young man who sold me the care and I cant say enough about him I was so at ease with everything no pressure at all everyone was there to help. I really felt like I was hanging out with friends instead of buying a car and I appreciate that. Your company is blessed to have these employees working for you. Thank you for everything so happy with the car. More
by Penny
Employees Worked With
Joe--Monty---Allison thank you all so much
September 10, 2022
Don't buy a used car from Dale Willey! I bought a used car last weekend, and had the expectation when paying almost 10K that there are no active critical problems with the car that were no I bought a used car last weekend, and had the expectation when paying almost 10K that there are no active critical problems with the car that were not disclosed. Fit for purpose, basically. It was represented as safe and drivable. I took delivery, and that night found that the car was leaking excess fluid when parked. (I have pictures on my Google map review) The next business day, I took it back to the dealer, and got it diagnosed. The part that connects the passenger-side front wheel to the axel was losing lubricant, and was going to fail shortly. When it fails (in the next few days, I'm told) it could cause several thousand dollars of damage. The fix was quoted as $450 out of pocket in a local repair shop. I asked them to address this, in their repair center, at their expense, given it was a problem before I took possession of the car. Dale Willey refused, despite several reasonable attempts to hold them responsable. - Steve Cain, sales manager, representing that they did not know, because they do not check the hubs, because they only check for safety issues, and this is not something they would have looked at. However, when talking to the mechanic the next day about the needed repair, they had just replaced the *other side connection* a few days ago, and choose to leave the (slowly leaking) connection alone. So a reasonable conclusion is they do check the hubs, and if one needs to be replaced, it would be common sense to assess and/or replace the other, especially if leaking. - Steve then fed me a line about how he can not help customers with problems like this, because it would show favoritism, and open him up to a class action lawsuit. After reflecting on this, I politely called BS, and he started yelling at me, stating to the effect of "The answer is No! I will not fix your car!". At this point I promptly left the store. - I talked to the general manager the next day, and he said that it is unreasonable to expect that the car does not have problems like this, and even if they knew about the issue, it was my responsibility to take the car for an outside assessment first. Which means that they do not stand behind their cars, and when buying there can be many, perhaps known to them, issues that are not disclosed. Caveat Emptor, basically. Fit to drive off the lot, but not fit to drive. Don't buy from them, because they do not consider a wheel seizing up as a safety issue. In summary, it seems completely unreasonable to need to spend $450 on fixing an issue that was known, or should have been known, by the dealer, and would leave the car undrivable in a handful of weeks. It might be that the sales team did not know what the mechanic did, but in that case you say sorry, and fix it, not yell at your customers. One star, will not be going back, will encourage others to also not use the dealer. More
by andygillku
Employees Worked With
Ryan Pfannenstiel, Steve Cain
