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Dale Spradley Kia
Pueblo, CO
73 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 73 reviews
December 10, 2018
New car purchase The entire staff of Kia was so helpful and made my purchasing experience easy and stress free. At any time they did not try to pressure me into a v The entire staff of Kia was so helpful and made my purchasing experience easy and stress free. At any time they did not try to pressure me into a vehicle I did not want. I would definitely recommend them in the purchase of any new vehicle More
by HappyMedium
Employees Worked With
Steven
October 30, 2018
Best customer service Starting with our sales consultant, Steve. He went above and beyond to make sure we got in the perfect vehicle. We were very specific with what we nee Starting with our sales consultant, Steve. He went above and beyond to make sure we got in the perfect vehicle. We were very specific with what we needed and he took the time to explore every option! Jay and John finalized our experience. Jay helped set up my phone to my new vehicle and John completed our financing. Both were very personable and took time to explain everything in great detail. Thank you to all of you! 5 stars for amazing customer service! More
by Mrs Sisneros
Employees Worked With
Steve Salazar, Jay Cortez, John Secora, Nick
October 04, 2018
Love the staff. The best thing about Spradley is the people. The manager at the Kia store is the best!!!!!Jay in sales was great too. Every person I've met at every S The best thing about Spradley is the people. The manager at the Kia store is the best!!!!!Jay in sales was great too. Every person I've met at every Spradley location I 've dealt with is super. More
by Cynleac
Employees Worked With
Nick, Jay & John
October 09, 2017
Dishonest saleman I purchased a 2007 Mazda CX7 from Spradley. I was told it used regular gas, in fact it uses premium. I was told they had no records of repairs - Car I purchased a 2007 Mazda CX7 from Spradley. I was told it used regular gas, in fact it uses premium. I was told they had no records of repairs - Carfax showed "warranty" repairs. When I got home I was looking in the glove box, found a MAJOR repair order for the replacement of the timing chain, repairs were done by the Spradley dealership I purchased the automobile from. When I asked for a Blue Book printout of what the car was worth the salesman printed out a report showing a car with a trailer hitch and a moon roof - the car did not have either of those items on it - deceptive, I had to eliminate features from the Blue Book report to arrive at a market value. The car was not even prepped - the glove box had an envelope the prior owner had left with repair orders, there were sunflower seeds loose in the glove box - but if they had prepped the car they probably would have pulled the repair tickets out so I had no knowledge of their deception. I wouldn't buy a dog dish from these people, let alone a car. More
by Jan
Employees Worked With
Kenneth Martinez
June 15, 2017
Friendly, Not pushy and very helpful . I found my experience to be very good very understanding of what I wanted the car dealer did a great job in finding everything that I wanted and neede I found my experience to be very good very understanding of what I wanted the car dealer did a great job in finding everything that I wanted and needed came up with a great deal for me everything was explained very friendly staff and so many options and so many features available I am very pleased with my selection and very pleased I went to Kia More
by Liebnow, suzy
Employees Worked With
Jay Coryez
May 18, 2016
Service department I have had my 2007 Mazda cx7 in and out of Dale Spradley Kia multiple times since Oct of 2015. As of yesterday May 15th 2016, I took it back for the 3 I have had my 2007 Mazda cx7 in and out of Dale Spradley Kia multiple times since Oct of 2015. As of yesterday May 15th 2016, I took it back for the 3rd time to fix the air conditioner, they are going to start with the air compressor hose. I have replaced the front end, the turbo and what I thought was the engine but only come to find out It was only a partial engine and have had to replace parts that were swapped over from the old engine. Now it's the EGR valve and gasket that has been removed on two separate occassions, 1 to fix the 3k turbo which was not the problem 2 to put a new partial engine in. Cost to replace EGR $800-1000. I have been offered $500 for trade then $2000 after I put a $5000 partial engine in. As of today after I had it in their shop yesterday my car will not start. I called them she said to jump it and let her know. My cat will not start without being jumped. I would not recommend this shop or the dealership to anyone. More
by Cantc
Employees Worked With
Nichole service department Jeremy service manager
February 05, 2016
Took $1000 deposit and failed to honor price On January 27, 2016 I located a new 2016 Mazda MX-5 Club online at Spradley Mazda dealership in Pueblo, CO. Since I live in Littleton, CO, I asked the On January 27, 2016 I located a new 2016 Mazda MX-5 Club online at Spradley Mazda dealership in Pueblo, CO. Since I live in Littleton, CO, I asked the salesperson, Jay Cortez, to text me some pictures along with an out the door price which he quoted me $31,444 before tax. I still have this text on my phone. I told Jay I needed to get financing and would get get back to him in a couple days. On Monday, February 1, 2016 I received approved financing. When I called Jay back he informed me that the price was now $31,744, $300 higher due to a dealer handling fee. I asked him to honor the original price and to speak with a manager. The manager Mat Gomez called me and said that the original price was only good for that day and it was now $300 higher and there was nothing he could do. I then called the dealership back and asked to speak with Troy Miller, the head general sales manager for the dealership. Once I explained to him the events, he agreed he would call the owner Carol Spradley and see what he could do. He called back a little later that afternoon stating that the owner agreed to the original price of $31,444 if I would put a deposit down on it that day. I agreed and he transferred me to the finance person, John Secora, who then charged a $1000 deposit on my credit card. I informed him I would drive down on Saturday, 2/6 to take delivery of the vehicle On Friday, February 5, 2016 at 2:38pm Carol Spradley called me to inform me that she was going to refund my $1000 and if I was still interested in the car it would be at MSRP which was $2000 higher, or $33,500 plus dealer handling fees. I asked her how she could do that after we already had an agreement and had taken a deposit and she told me that she didn't agree with what Troy Miller had done, that he had overstepped his boundaries and she wasn't "going to loose $2000 on a car that is in such great demand". I feel this is fraud and this dealership should be reprimanded for these actions. Looks like according to the F rating on the BBB website I am not alone. More
by SteveW
Employees Worked With
Carol Spradley
February 23, 2015
A Great Experience! Worked with Nick Serracino, he was friendly and very professional. Excellent, professional delivery. He found the perfect car for me. Will recommend Worked with Nick Serracino, he was friendly and very professional. Excellent, professional delivery. He found the perfect car for me. Will recommend. Great Job. Thanks. More
by Gene
Employees Worked With
Nick Serracino
October 29, 2014
Took care of me! Spradley took great care of me! I was able to buy a great car at a very reasonable price, and they took my trade-in at a very reasonable value as well Spradley took great care of me! I was able to buy a great car at a very reasonable price, and they took my trade-in at a very reasonable value as well. Highly recommend buying a car with them! More
by atuck31
Employees Worked With
Josh Allison
October 29, 2014
my car buying experience I was extremely happy with my car buying experience. Dan Casados was my salesman, he is so friendly and very knowledgable about the cars he is selling I was extremely happy with my car buying experience. Dan Casados was my salesman, he is so friendly and very knowledgable about the cars he is selling. He answered all my questions and explained everything I needed to know. Dan was professional and friendly which makes a great salesman. I am so happy I went to Spadley. More
by dana.rodriguez.92560
Employees Worked With
Dan Casados. John in financing
