Dale Earnhardt Jr. Chevrolet

Do Not Deal With BARBIE Went today to buy a new impala. Spoke with a young man who was very nice but new so he got barbie. Boy what can I say. We all know when buying a new c Went today to buy a new impala. Spoke with a young man who was very nice but new so he got barbie. Boy what can I say. We all know when buying a new car or any car you negotiate. Please someone at Dale teach this woman about negotiation, because we asked 4 times what is your final price not to mention we only got the sticker price. Her comments was this is the mrsp price I want to make a deal what can I do. Hello we asked is that your bottom number she said I didn't say that. I got up and left. If you leave her in charge you will drive business to your competitors. I would definitely go to another Chevy dealer More

Terrible Car Buying Experience First , the dealership called me and stated they wanted my vehicle. I arrived and they brought me a 2014 Impala, LT, it was going good until the vehic First , the dealership called me and stated they wanted my vehicle. I arrived and they brought me a 2014 Impala, LT, it was going good until the vehicle had serious vibrations, and it was brand new!! I should've walked away. Called my saleman Richard and he said this was not his issue and it was since the deal was not complete. He continued to try to tell me how great the deal was instead of listening to what the issue was. I was told to bring the car in and was told by service there was a bad set of tires and they had to order another set. To make matters worse, Richard promised something that he was not able to deliver on (Found this out two days later).To add insult, he told me the service department was just trying to make me happy and nothing was wrong with the car. Long story short, I was told to bring the car back and they would have a loaner waiting for me when i arrive, another promise broken, I had to wait two hours using my leave time and had to walk back to the sales area just to be sent back to service (Richard no where to be found). Apparently he did not care about the customer. Service Dept and their customer service staff I am ok with, sales, I would not go back to this dealership for anything other than service and warranty issues. Also, two of my coworkers received a call from this dealership, and I told them go to the Chevy lot in Quincy or Thomasville. Several family members love the car and I told them to go anywhere besides this dealership in Tallahassee. To add salt to the wound, their customer service representative called me and told me they had the wrong email address on my profile, I gave it to them twice!!! Terrell was the sales manager, but Richard was my salesman and he is not listed. More

Terrible experience I contacted the dealership via email and received a response from Mike Shaw within several minutes. We set up a time for later that afternoon for me I contacted the dealership via email and received a response from Mike Shaw within several minutes. We set up a time for later that afternoon for me to look at the used Toyota Tundra that I was interested in. Mr. Shaw assigned a salesperson to me who took me to his desk and started typing on the computer. I told him that I wanted to look at the truck first before we got too far into this. He said, well let me finish booting my computer up, and continued to type. I started to walk off and he saw me and said let me go get the keys. He was gone more than five minutes and when he returned he had Mr. Shaw with him. Mr. Shaw said I am so sorry we sold the truck yesterday. I immediately got up and walked out, Mr. Shaw hurried behind me and said, is there anything else we can show you. I replied that there are no vehicles that I will ever be interested in at this dealership. Mr. Shaw either knew that the truck wasn't there and just wanted me to come to the dealership to try to sell me something else or he is imcompetent and failed to check to see if the vehicle was still there before having me come to the dealership. I have also had issues with the other Dale Earnhardt dealtership in Tallahassee. The GMC dealership tried to sell me a used GMC Acadia with, among other things, a cracked engine block. I will never step foot in another Dale Earnhardt dealership. I wonder if Dale Jr. knows what sort of people are working in his dealerships. More

Unhappy Customer I will never recommend this dealer to anyone. We went there expecting the worse and got exactly what we expected. I did online app was told to come I will never recommend this dealer to anyone. We went there expecting the worse and got exactly what we expected. I did online app was told to come in that they were eager to work with us, but when we got there it was a different story. Not only did they talk bad about our trade in we left we no deal....then was called the next day to hear they can work something out but then never got a call back not even to say nothing could be done. This is the worst customer service I have ever seen. They get your hopes up then never contact you back. BAD EXPERIENCE!!!! DO NOT GO TO DALE EARNHART CHEVROLET!!! More

Poor sales practices My husband emailed the internet sales manager about a 2011 Chevy camaro at a sister lot. After receiving a response on Dec. 1 we discussed it for two My husband emailed the internet sales manager about a 2011 Chevy camaro at a sister lot. After receiving a response on Dec. 1 we discussed it for two days. On December 3, my husband and I decided to pursue it. We called the number they gave us back and scheduled an appointment for 30 minutes from that time after confirming the car was still available. On our way to the dealership we called our bank and were preapproved. Once we got there, the salesman informed us it would be a $1,000 transfer fee to bring it to their lot. When we questioned it, they went in another room and came back to tell us the vehicle was sold the night before. When we told the salesman just to give us a call if a similar deal came available, he went to another office "to get his card". Instead of bringing us his card he brought us a shorter woman who was obviously his manager. She got in my face and tried to tell me I didn't know what I wanted. I let her talk, but I was very angry that she would speak to me in such a manner. We let the salesman pull some information about similar cars, but everything he brought back was $10k over what we already told him we were willing to spend. I stopped him in his tracks and just told him we would have to come back another day. My husband and I immediately drove to Napleton Infiniti and bought a car there. Moral of the story is that these guys think that every person that walks into their dealership is dumber than rocks. They WILL set a BAIT AND SWITCH if given the opportunity. DO NOT BUY FROM THESE INCOMPETENT SALESMEN! More