Dale Earnhardt Jr. Chevrolet

bait & switch I found a used vehicle at another Hendricks dealership and Dale Jr Chevrolet had it picked up and brought to their location. I agreed to the transport I found a used vehicle at another Hendricks dealership and Dale Jr Chevrolet had it picked up and brought to their location. I agreed to the transport fee. When the car came in Justin Caraway called and kept telling we what a clean nice vehicle. When I inquired about picking it up I was told there was some minor issue and it was in the service dept. I was put off several weeks and finally told the motor was bad and they were sending it back to the dealer it had come from. When I asked if they were keeping it for them selves I was assured it was going back. I had asked this because I saw it listed on there Web site but was told every vehicle that comes to them is automatically listed and it was a mistake. Well two months later I see it on the lot and on there web site for sale at nearly double the price I found it for. I know it is the same vehicle because I verified the vin#. If you plan to make a purchase there be careful because you sure can't believe what they tell you. More

Frustrating Had an "appointment" for an oil change and tire rotation. Was told "based on the number of cars that came in ahead of you, it will be about 2 hours". Had an "appointment" for an oil change and tire rotation. Was told "based on the number of cars that came in ahead of you, it will be about 2 hours". Huh? Why does it matter how many cars were ahead of me, I had an appointment? (And it was early; 7:30 am, not like it was late in the afternoon!). OK, so I waited 2 hours for my "free" oil change and tire rotation, not ideal but whatever. The icing on the cake came the next morning when I woke up and discovered 2 quarts of oil spread across my garage floor. I took my truck to SuperLube and let them fix Chevy's screwup. They only charged me for the 2 quarts of oil they added. I then went home and cleaned up a nasty mess on my garage floor. Needless to say I will not be heading back to Dale E. for service on my Silverado ever again! More

poor customer service; worst experience ever! I completed the online credit application on 10/14/15and within minutes received a call from Bri Burns who informed me that the application would be p I completed the online credit application on 10/14/15and within minutes received a call from Bri Burns who informed me that the application would be processed by the end of the date and she even scheduled an appointment for me to meet with her the over weekend so that I could check out the inventory. However, when I didn't hear from her by the close of business, I naturally expected that she would call me the following morning. By 2pm on Thursday, I still had not heard from her so I called to check the status and she informed that the application "got lost in the shuffle" and that she would get it taken care of and give me a call before closing; I never heard back from her. But on Friday, I received a call from the Sales Manager, Mr. Baker, who contacted me to confirm my appointment with Ms. Burns. I explained to him the I had not heard from Ms. Burns and therefore, have no update on my application status. He assured me that he would look into this situation and give me a call back; never heard back from him either. So I called this morning and had the pleasure (please note the sarcasm) of speaking with Mr. Shaw who sound like he had just rolled out of bed and was pissed that he had to be at work! It was in that moment that I realize that I realized that I had unrealistic expectations for this dealership because customer service is clearly not their specialty. If they offered me a car for free, I wouldn't take it; and no I am not angry, just disappointment in the manner in which they treat their potential customers. It was their lost and Kraft's gain :) More

Unpleasant Visit Dale Earnhardt Jr. Chevrolet Tallahassee I would like to take a moment and tell you about a very unpleasant and unprofessional visit to your dealership that wasted 3 hours of mine, my wife an I would like to take a moment and tell you about a very unpleasant and unprofessional visit to your dealership that wasted 3 hours of mine, my wife and my daughter's time yesterday, Wednesday evening, 8/12/15... I work 6 days a week, and Wednesday is my only day off each week, therefore I must make the best use of that one day off. My family has been looking at the all new 2016 Chevy Cruze advertisements as my daughter currently drives a 2012 silver Cruze and has been wanting a new red one. I have been looking at the dealer websites looking for one. I even received a mailing awhile back telling me that your dealership could probably get me into a new vehicle for less monthly payments and I told them at that time what we were looking for. On Wednesday, 8-12-15, at approximately 5 PM, I called your dealership and asked to speak to new car sales. I was connected to "Sam". I proceeded to tell her that we were looking for the all-new 2016 Cruze and I had seen on the website that you only had one in stock, but I know that inventories change daily, and since this was my only day off, I was wondering if you had any others in the color red hot. I explained to her that we live in Crawfordville and I don't want to drive all the way into Tallahassee if you do not have more than that one. She informed me that you currently had 16 Cruze's and had 4 in red hot. I explained that I know that there are two red colors, red hot and siren red and that I was specifically looking for the "red hot" color. She informed me that yes, 4 are the red hot color. (Later we discovered that this was untrue). She asked me how soon we could be there and I told her within the hour so we made the appointment to come in. Please feel free to review the recorded telephone conversation if you do not believe that I was lied to by your emplyee. When we arrived at your dealership, Sam introduced us to Clayton Bell. For the first two hours, we did not even get to look at the new Cruze's. We were filling out applications and applying for a loan on a vehicle that we had not even seen nor picked out. When I asked Mr. Bell about this procedure, he told me. " You told me what you want. I already know what vehicle you want". In purchasing new vehicles previously, I have always looked at the vehicles that I was interested in, picked out the want that I wanted to apply for, then do the paperwork. I explained to Mr. Bell, that I understood that there are 4 new Cruze's and that I would like to see than all and pick the one that we are interested in. That never happened. Then things began to get worse. After two hours, we were finally "allowed" to go look at the new Cruze's, only to be walked right past them and never shown them and for Mr. Bell to pull out a key and go get a 2015 red hot Sonic over to us and proceed to impress us with that. We were not impressed, although my daughter did drive it to appease Mr. Bell. He also attempted to talk us into a Spark, I explained to Mr. Bell that we are not going to accept something else just because that is the vehicle that your dealership can get us into when we want the Cruze. If we can't get into the Cruze that we want, then so be it. At this point I was not happy. When then parked the Sonic at the front door and went back inside for Mr. Bell to see what he could do. He then brought out a purchase order and started filling it out for the 2015 Sonic and wrote a statement to the tune of "I agree to purchase this vehicle if all terms are agreed upon".... My wife and I both said "No, we do not want to buy the Sonic. We are not interested in the Sonic". I do not know if this is standard procedure at Dale Earnhardt Jr. Chevrolet or not, but I have never seen a tactic like this, and I don't believe that Mr. Dale Earnhardt Jr. would have his name on a dealership that practices tactics such as this.... And it continued.... After we emphatically stated that we did not want any other car than the 2016 Cruze. I told Mr. Bell, how about this, you show us the four red hot 2016 Cruze's, you let us pick out the one that we want to apply for, then you tell us what we need to do to get into that one.... He agreed to go ask the Sales Manager. He then came back with "Good News". They had located a new 2015 red hot Cruze that they could have at the dealership tomorrow.... I asked for more info about that one and where was it coming from and was told, "I don't know." We then walked out to "look" at the Cruze's. We were only allowed to look through the windows, not once was a single door opened... Again, I ask, what type of procedure is this? I did manage to get the vehicles VIN. Mr. Bell explained that we would be leaving my daughter's Cruze there and he would put her into another vehicle for the night and that we could come back today and pick up the new Cruze. My wife and I both said absolutely not, that we were not making any deals or signing anything without seeing the vehicle in person. Mr. Bell then brought out keys to a new 2015 Cruze that he was going to show us that was the same as the one they were bringing in, only this one was champagne in color. We walked the entire lot with Mr. Bell "clicking" the key FOB attempting to get a chirp from the car to find it's location. That car was never located.... We then left the dealership after approximately three hours of very unethical and unprofessional treatment. When I got home, it took me all of 30 seconds with the vehicle's VIN to see that the Cruze was in Bainbridge, Georgia. Now, I ask, why is that such a big secret when I asked for that information at the dealership? After seeing the photos of that Cruze and the options that are on it (or not on it), we have no interest in that Cruze. Also, upon further research, I find on the GM website that the 2016 Cruze is very similar to the 2015 Cruze, but that the All-New redesigned Chevy Cruze will be available in early 2016..... And that's the one that we were inquiring about in the first place. Is your dealership not informed of this? Do the salesmen not know that there are actually two designs of the 2016 Chevrolet Cruze? If they would have informed us that the all new, redesigned Cruze won't be available until early 2016, we would have not wasted three hours of my family's time. Also, if Sam would not have lied to me on the phone that you currently have four all-new 2016 Chevrolet Cruze's in red hot in stock, I would not have come in and would not have wasted three hours of my family's time. I realize that I can't pay cash for one of your vehicles, I can't put $3000 down on one of your vehicles, that I don't have a great credit rating, but I feel that I should have been treated more professionally than my family was and should never have been lied to in order to get me to come into your dealership...... I am confident that Mr. Dale Earnhardt Jr. does not endorse this or these practices and I intend to forward this correspondence to him and/or his people. My family had a very unpleasant visit to your and his dealership. We will be waiting for the All-New, redesigned 2016 Chevrolet Cruze when it is available in early 2016. We will be saving until then and will be able to put a sizeable cash down payment. We will get that new 2016 red hot Cruze, but it will not come from Tallahassee. I would rather drive to Quincy, Panama City, or even Georgia to be treated professionally. Please inform your employees to not telephone me or my family any more. I am hereby notifying you in writing that your personnel are not authorized to call me or my family on any of the telephone numbers you may have. More

DO NOT GO TO THIS DEALERSHIP This was the worst experience ever when trying to buy a new vehicle. They kept me at the dealership for 7 hours. When I got ready to sign the contract This was the worst experience ever when trying to buy a new vehicle. They kept me at the dealership for 7 hours. When I got ready to sign the contract they so oh and by the way we can not release the vehicle there is a minor recall but we have another vehicle for you to drive home. I found out that the recall had been taken care of days prior to me coming in. I chose not to go with the vehicle. Poor poor customer servie More

Do Not Deal With BARBIE Went today to buy a new impala. Spoke with a young man who was very nice but new so he got barbie. Boy what can I say. We all know when buying a new c Went today to buy a new impala. Spoke with a young man who was very nice but new so he got barbie. Boy what can I say. We all know when buying a new car or any car you negotiate. Please someone at Dale teach this woman about negotiation, because we asked 4 times what is your final price not to mention we only got the sticker price. Her comments was this is the mrsp price I want to make a deal what can I do. Hello we asked is that your bottom number she said I didn't say that. I got up and left. If you leave her in charge you will drive business to your competitors. I would definitely go to another Chevy dealer More

Terrible Car Buying Experience First , the dealership called me and stated they wanted my vehicle. I arrived and they brought me a 2014 Impala, LT, it was going good until the vehic First , the dealership called me and stated they wanted my vehicle. I arrived and they brought me a 2014 Impala, LT, it was going good until the vehicle had serious vibrations, and it was brand new!! I should've walked away. Called my saleman Richard and he said this was not his issue and it was since the deal was not complete. He continued to try to tell me how great the deal was instead of listening to what the issue was. I was told to bring the car in and was told by service there was a bad set of tires and they had to order another set. To make matters worse, Richard promised something that he was not able to deliver on (Found this out two days later).To add insult, he told me the service department was just trying to make me happy and nothing was wrong with the car. Long story short, I was told to bring the car back and they would have a loaner waiting for me when i arrive, another promise broken, I had to wait two hours using my leave time and had to walk back to the sales area just to be sent back to service (Richard no where to be found). Apparently he did not care about the customer. Service Dept and their customer service staff I am ok with, sales, I would not go back to this dealership for anything other than service and warranty issues. Also, two of my coworkers received a call from this dealership, and I told them go to the Chevy lot in Quincy or Thomasville. Several family members love the car and I told them to go anywhere besides this dealership in Tallahassee. To add salt to the wound, their customer service representative called me and told me they had the wrong email address on my profile, I gave it to them twice!!! Terrell was the sales manager, but Richard was my salesman and he is not listed. More