Dale Earnhardt Jr. Chevrolet

Dale Earnhardt deserves better. My first (and last) encounter with this dealership was a mess, and this was just for a 5,000 mile check-up for my 2021 Chevy Bolt. Since I do not My first (and last) encounter with this dealership was a mess, and this was just for a 5,000 mile check-up for my 2021 Chevy Bolt. Since I do not have a certified EV service where I live, this was the closest location, about an hour away. Hence, I made an appointment, explained my situation to the person taking my call, and showed up in the morning as scheduled. The individual checking me in was also made aware of the fact that I am from out of town. When I returned to the dealership 4 hours later (I visited the La Fayette Heritage Trail Park to kill some time) they had not even started working on my car yet. It should also point out that a location as large as this one is doing a poor job taking care of customers (I had to wait too long before anyone even recognized my presence) and/or making them feel welcome (no complimentary coffee and/or donuts for those waiting), and it didn't help that the broken loudspeaker system was making an annoying noise. After a total of about five hours for a scheduled appointment/service that takes less than 30 minutes, I finally got my car back so I could drive home. To make this experience even more bizarre, the individual that "handled" my case asked my to write a good review (for what?) and I also received an email by now offering me a free trial of 4-months of Sirius XM (I am already a subscriber). So thank you ... but NO thank you. More

I’ve bought 5 vehicle from Dale Earnhardt Jr. Chevrolet. They make everything very easy, no games, a great deal every time!! Chevrolet. They make everything very easy, no games, a great deal every time!! More

Misleading advertisement said all fees were included in the advertised price when they weren't. Said it was a mistake on the website but wording is still there. the advertised price when they weren't. Said it was a mistake on the website but wording is still there. More

When I came in to the dealership I was greeted with a warm welcome and great customer service by the employee Jose Aguilar. He really cut to the chase, gave me the best prices, and got me out of there wi warm welcome and great customer service by the employee Jose Aguilar. He really cut to the chase, gave me the best prices, and got me out of there with the car of my dreams as soon as possible!!!! 5/5 More

Be very careful…look at everything! The salesperson told me out the door pricing with everything we discussed included would be $40,000 the finance person flew through everything fast The salesperson told me out the door pricing with everything we discussed included would be $40,000 the finance person flew through everything fast and everything was done on a computer. Unfortunately I was too trusting. I later found out it was over $45,000. I had an issue with the center counsel. I went up there on 3 different occasions and they didn’t fix it. Last time at the dealership I was told it would cost $782. They wanted to charge $585 just for the part. I could order the part direct from General Motors for $357. I waited 3 hours for a tire and then was told they didn’t have it in stock. I have been to the dealership on 5 occasions and have never had a good experience More

My truck has been in the shop for over a month and I keep getting the run around. At first I was told I was getting a remanufactured engine and then weeks later I was told it actually was used with 90,000 so getting the run around. At first I was told I was getting a remanufactured engine and then weeks later I was told it actually was used with 90,000 something miles on it. My advisor always states he will get back up with me and update me and I always have to call the dealership to get ahold of him. I was told my truck would be complete this week and I called today and they still haven’t started on it. I understand people get busy but communication is key and I’m really getting upset with Chevy. More

We was very satisfied with our sales person, Julius Jimenez. Very knowledgeable. Aguilar Jose thanks Jimenez. Very knowledgeable. Aguilar Jose thanks More

Whole team was great! Damon and Jose went the extra mile to make sure I was completely satisfied with my purchase. Definitely going to continue to buy here in the future! Damon and Jose went the extra mile to make sure I was completely satisfied with my purchase. Definitely going to continue to buy here in the future! More

EVERY VISIT TO THE SERVICE DEPARTMENT IS A PLEASURE WHEN GEORGE BELL IS MY SERVICE ADVISOR. HE IS VERY CONSIDERATE, HELPFULL, UNDERSTANDING OF MY TIME, AND KEEPS MY CAR IN PERFECT RUNNING CONDITION. HE ALW GEORGE BELL IS MY SERVICE ADVISOR. HE IS VERY CONSIDERATE, HELPFULL, UNDERSTANDING OF MY TIME, AND KEEPS MY CAR IN PERFECT RUNNING CONDITION. HE ALWAYS CALLS ME TO INFORM ME WHAT IS TAKING PLACE WITH MY CAR, AND WHEN IT WILL BE READY. I WILL NOT ALLOW ANYONE BUT GEORGE TO SERVICE MY VEHICLE. BELIEVE ME WHEN I TELL YOU THAT GEORGE AND THE ENTIRE SERVICE STAFF ARE TRULY THE BEST OF THE BEST IN TALLAHASSEE. YOUR SERVICE DEPARTMENT IS THE REASON I KEEP COMING BACK TO BUY ANOTHER CHEVROLET!!!!!!!!!!!!! More

Purchased a used vehicle in December 1, 2021. Heard a clinking noise after driving it for awhile. Took the car in December 22, 2021 for a check up on the noise. After sitting in the waiting area Heard a clinking noise after driving it for awhile. Took the car in December 22, 2021 for a check up on the noise. After sitting in the waiting area for 2 hours, was told to take it to Infiniti because apparently the service department was not capable of working on an Infiniti. Now I can't anyone to assist me with the problem. Keep getting the run around More