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Dahl Ford Lincoln
Onalaska, WI
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I had a tire with a leak. Brought it for replacement to the only place open on the weekend. They replaced the tire and told me I should get the ball joint looked at. No idea what that was or what it mean the only place open on the weekend. They replaced the tire and told me I should get the ball joint looked at. No idea what that was or what it meant. Made an appointment with Dahl and drove it the rest of the weekend... delivering newspapers. Dahl got the car up and found the issue. Had to order parts and did not want me to drive it. No loaners so rented a car for me. Fixed my car and got me on my way. All repairs covered under warranty. While my car was being fixed, another newspaper delivery person had her wheel "come off". She was not severely injured but that could have been me. Thanks Dahl! More
Excellent customer service. Very thorough and complete in their explanation of everything. They even explained all the disinfecting that was completed inside the car, prior to delivering it back to me at the their explanation of everything. They even explained all the disinfecting that was completed inside the car, prior to delivering it back to me at the end of the appointment. More
Dahl Ford Lincoln Is Simply THE BEST!I went in for my Dahl Ford Lincoln Is Simply THE BEST! I went in for my regular oil change in the beginning of the month and Aidan got me set up for oil change and ne Dahl Ford Lincoln Is Simply THE BEST! I went in for my regular oil change in the beginning of the month and Aidan got me set up for oil change and new wiper blades. I had a nearby friend I wanted to visit and they gave me a ride over in the courtesy van by driver Mike. Within a mile, which saved me time as I had to work later in the day. Aidan called me when my car was completely ready to go, and sent Mike over to pick me up from my friend's house. Talk about great service! Thanks so much Dahl Ford Lincoln for helping me make the most out of my free time- that was so appreciated! A very satisfied customer.😊 More
Andrew Olson in the service dept did a great job coordinating the repair of an issue with my 2018 F150. He communicated very well, and treated me like a valued customer. I appreciate the five star coordinating the repair of an issue with my 2018 F150. He communicated very well, and treated me like a valued customer. I appreciate the five star service! Also, thank you Chad Hubert in sales for also assisting! Thanks a million! More
Friendly efficient service I always bring my Escapes for oil changes to Dahl. They are friendly and never try to deceive me. They always have refreshments available. This visit I always bring my Escapes for oil changes to Dahl. They are friendly and never try to deceive me. They always have refreshments available. This visit James even tracked down the front half of the newspaper for me. He has superb customer service skills. He escorted me to me car and was very cheerful to wish me a good and and "see you at your next oil change." He is always straight forward about wait times so I can make a decision about waiting there or coming back. More
My experience was outstanding. I was keep informed of what was happening throughout the day via text messaging. Dealership contacted me by phone one hour prior to completion to relay that the vehicle wou what was happening throughout the day via text messaging. Dealership contacted me by phone one hour prior to completion to relay that the vehicle would be ready when I arrived. Will continue to use this dealership for service. More
We had a good experience very professional kind they took the time to go over the car even though they was Buzy they walk us to are vechile really appreciate the loaner that was a surprise thank you the time to go over the car even though they was Buzy they walk us to are vechile really appreciate the loaner that was a surprise thank you More
Had an oil change and James was very helpful and friendly. my tires were worn out and he got me prices and and appointment right away. I really appreciate his help! friendly. my tires were worn out and he got me prices and and appointment right away. I really appreciate his help! More
I had to have work done for a recall on my 2018 Escape and Andrew was very pleasant, professional, kind and answered all my questions. I'm very pleased. and Andrew was very pleasant, professional, kind and answered all my questions. I'm very pleased. More