Dahl Ford - Davenport - Service Center

Went in for a recall. Left with a crack/scratch on mirror. It is not so much what happened to my car that is upsetting, its more of the lack of empathy, and how the situation was handled that is a disappointin It is not so much what happened to my car that is upsetting, its more of the lack of empathy, and how the situation was handled that is a disappointing. It would have been nice if they offered something to show they were sorry, I left feeling defeated. I hope they will be more considerate in the future towards others. More

oil change Great service and it was free since it was the first oil change for this new vehicle. Competitor does offer free car wash when we have used them in t Great service and it was free since it was the first oil change for this new vehicle. Competitor does offer free car wash when we have used them in the past so would recommend that you do the same. More

Excellent Service I took my car into Dahl Ford because of a recall and to have a maintenance check. The service center workers are so kind and helpful. The service advi I took my car into Dahl Ford because of a recall and to have a maintenance check. The service center workers are so kind and helpful. The service advisor, Brad McConnell was wonderful. He explained about the recall and how it affected my car and told me about the maintenance check. I've been dealing with Dahl Ford for quite awhile now and I would recommend them to everyone I know. More

Great service As always, Dahl Ford provided quick and efficient service for my vehicle. They explained what they did and what I can expect during my next service. As always, Dahl Ford provided quick and efficient service for my vehicle. They explained what they did and what I can expect during my next service. More

Like family Dealt with Dahl for many years. Have purchased many new cars there. Very friendly. Deal with Dan Wich, Dawn, April. for the most part. But everyon Dealt with Dahl for many years. Have purchased many new cars there. Very friendly. Deal with Dan Wich, Dawn, April. for the most part. But everyone is very nice. Usually always repair on the first visit. Hope that continues. Bought our last car from Lisa Blaser and one of the best down to earth salesperson we have worked with. Didn't push a sale and seemed to give advice that was best for our needs. More

Appointment went smoothly, everyting on schedule. I enjoyed the experience. Car in for routine maintenance. Service tech noticed a small matter that the body shop could fix which was very helpful. I enjoyed the experience. Car in for routine maintenance. Service tech noticed a small matter that the body shop could fix which was very helpful. I talked with my sales consultant which is always a nice touch. Most noticeable change since my last visit-every employee I passed spoke, welcomed me to the dealership and/or asked if I needed anything. It seemed like a major change to me. More

Routine oil change and maintenance. Service dept excellent and provide excellent customer service. April is excellent!!! Always keep her. Always a pleasure to work with your staff in wh Service dept excellent and provide excellent customer service. April is excellent!!! Always keep her. Always a pleasure to work with your staff in whatever capacity I visit. More

Service Center Feedback I have owned Ford cards for the last 10+ years and always choose another local Ford Dealership for my service. Always. But, after a few horrible exper I have owned Ford cards for the last 10+ years and always choose another local Ford Dealership for my service. Always. But, after a few horrible experiences with the other guys, I contact Javier at Dahl for help. Javier told me that April would be contacting me first thing on Monday and that she would take care of me. Not only did April contact me on schedule, we had my car in the next day, had detailed notes on the work to be done, and had Hertz ready for me to give me my rental per my extended warranty. Did I also mention that she knew who I was as soon as I walked in without me even telling her my name!? All of my concerns were corrected on the car, the service center communication was on point, the transaction was easy and painless and Im completely satisfied. I hate having my car in the shop. Even more, I always feel like Im being taken advantage of. Not this time. No cluster of miscommunications, no running around looking for my keys and MOST IMPORTANTLY - I didn't have to walk to the back of the lot in the cold weather to get my car myself. It was pulled up to the door, warm and ready for me. It's the little things that matter. More

Above and beyond My Mustang had a issue with the leather on the steering wheel and I brought it to the service department to see what could be done. They went and got My Mustang had a issue with the leather on the steering wheel and I brought it to the service department to see what could be done. They went and got a camera and took pictures of it to send to Ford to get the whole steering wheel replaced. No questions asked. I never felt so taken care of, but that's not it. I also had some tires being put on also so we scheduled it at the same time to avoid multiple trips. I was going to be out my car and the service department had no "loaners" at this time when it was scheduled. Not wanting to reschedule April in the service department went above and beyond by telling my problem to the agent that sold me the car James Drummond. He jumped on it and got me a vehicle to drive and made me feel like a king. Both sales and service at Dahl has always gone above and beyond for myself and everyone I have known. They really to get it there and go the extra mile. More

Routine Maintenance Work was scheduled at time requested and completed in time frame estimated. Additional questions regarding vehicle were answered at that time, with o Work was scheduled at time requested and completed in time frame estimated. Additional questions regarding vehicle were answered at that time, with options on possible solutions provided. More