Dahl Ford - Davenport - Service Center

service Met right away oil change was done prompt and explanation of things they checked and they condition of my vehicle. Matt was very friendly. Thanks. Met right away oil change was done prompt and explanation of things they checked and they condition of my vehicle. Matt was very friendly. Thanks. More

Really good April is always very friendly and awesome. She is the reason Igo there for my Edge's service. April is always very friendly and awesome. She is the reason Igo there for my Edge's service. More

Service call. Excellent staff. They got me in right away. I was out in an hour. The service people greeted me at my car. I would recommend to all my friends. D Excellent staff. They got me in right away. I was out in an hour. The service people greeted me at my car. I would recommend to all my friends. Dahl Ford rocks. More

15k check up and oil change Service agent was very thorough and explained what he was going to do and what was found and his recommendations. Relatively short time to complete t Service agent was very thorough and explained what he was going to do and what was found and his recommendations. Relatively short time to complete the work. More

New Tires I discovered I had a flat tire and hoped it was something that could be quickly fixed and send me on my way. Unfortunately, it wasn't that simple and I discovered I had a flat tire and hoped it was something that could be quickly fixed and send me on my way. Unfortunately, it wasn't that simple and I was going to have to replace the tire. They offered me the option of only replacing one (the cheapest option), but recommended two. I opted to replace two of my tires, but needed to get to work. They took me to work, and dropped me off, then picked me up to get my car, at a time that was convenient for me, so as to not disrupt my day any more than it already was. They also proved to be the lowest price in town on my particular tires. I called a few other places and no one could put the exact same tires on my car and the ones that had the correct size were more expensive. I've always been happy with the service I receive at Dahl. This time was no different. More

Always do a great job. Friendly and knowledgeable staff. Always let me know what work needs to be done in the future with prices and time frame. Never pressure you. Friendly and knowledgeable staff. Always let me know what work needs to be done in the future with prices and time frame. Never pressure you. More

The service work performed and the attention to detail Your shop manager Dan Wich can't be beat..........Also, Mike and Al are great people............I brag about them all the time...you have a great staf Your shop manager Dan Wich can't be beat..........Also, Mike and Al are great people............I brag about them all the time...you have a great staff that must enjoy their place of work because they always seem positive More

"The Squeaky Trunk Lid Gets The Grease" I brought the wife's Explorer in for an oil change, and asked if I could sneak in the SHO as well. Dan Wich snuck it in, and gave it a wash to boot! I brought the wife's Explorer in for an oil change, and asked if I could sneak in the SHO as well. Dan Wich snuck it in, and gave it a wash to boot! I was picking it up from the shop later that day and mentioned a deck lid squeak that had resurfaced with the warm weather. Dan asked if I had a second, and when I told him I did, he took The SHO himself over to a tech and before knew it they had made an adjustment to the right side hinge, and the lid operated perfectly! I told them, "Thanks for fixing that," and Dan said, "That's what we do." It sounds simple to type it, but it is a lost art they practice over there--real customer service. You know how at some places you can feel like it's a bother for them to look over your car, or that it's an inconvenience for them to do anything that isn't written up at the time you first bring it in? Not at Dahl. These guys always, ALWAYS ask me if that's all they can do for me. I love that when I bring up and issue, they seem positively giddy about getting it done right. Well, 'giddy' might be a slight exaggeration, but since other places I've been (even other Ford dealers) have seemed annoyed, it's really cool to deal with "car guys" from start to finish. Thanks guys! More

warranty service work Both Ian and Dan helped on processing my warranty claim. Within minutes parts were ordered. Two days later my parts were in and installed. Perfect c Both Ian and Dan helped on processing my warranty claim. Within minutes parts were ordered. Two days later my parts were in and installed. Perfect customer service. Thank you Ian & Dan. Rick W. More

Service The only thing that was frustrating is how long it took to get approval for this work to be covered under my extended warranty. Matt was great to wor The only thing that was frustrating is how long it took to get approval for this work to be covered under my extended warranty. Matt was great to work with. More