Dahl Ford - Davenport - Service Center

Service Center Feedback I have owned Ford cards for the last 10+ years and always choose another local Ford Dealership for my service. Always. But, after a few horrible exper I have owned Ford cards for the last 10+ years and always choose another local Ford Dealership for my service. Always. But, after a few horrible experiences with the other guys, I contact Javier at Dahl for help. Javier told me that April would be contacting me first thing on Monday and that she would take care of me. Not only did April contact me on schedule, we had my car in the next day, had detailed notes on the work to be done, and had Hertz ready for me to give me my rental per my extended warranty. Did I also mention that she knew who I was as soon as I walked in without me even telling her my name!? All of my concerns were corrected on the car, the service center communication was on point, the transaction was easy and painless and Im completely satisfied. I hate having my car in the shop. Even more, I always feel like Im being taken advantage of. Not this time. No cluster of miscommunications, no running around looking for my keys and MOST IMPORTANTLY - I didn't have to walk to the back of the lot in the cold weather to get my car myself. It was pulled up to the door, warm and ready for me. It's the little things that matter. More

Above and beyond My Mustang had a issue with the leather on the steering wheel and I brought it to the service department to see what could be done. They went and got My Mustang had a issue with the leather on the steering wheel and I brought it to the service department to see what could be done. They went and got a camera and took pictures of it to send to Ford to get the whole steering wheel replaced. No questions asked. I never felt so taken care of, but that's not it. I also had some tires being put on also so we scheduled it at the same time to avoid multiple trips. I was going to be out my car and the service department had no "loaners" at this time when it was scheduled. Not wanting to reschedule April in the service department went above and beyond by telling my problem to the agent that sold me the car James Drummond. He jumped on it and got me a vehicle to drive and made me feel like a king. Both sales and service at Dahl has always gone above and beyond for myself and everyone I have known. They really to get it there and go the extra mile. More

Routine Maintenance Work was scheduled at time requested and completed in time frame estimated. Additional questions regarding vehicle were answered at that time, with o Work was scheduled at time requested and completed in time frame estimated. Additional questions regarding vehicle were answered at that time, with options on possible solutions provided. More

Fast, Rliable Service I dropped off my 2010 Expedition and my wife's 2015 Focus for service, and both were completed the same day. Not unusual for this service department. I dropped off my 2010 Expedition and my wife's 2015 Focus for service, and both were completed the same day. Not unusual for this service department. The difference in my Expedition was quite evident after its tune up. More

Excellent service department Been using the service department since since 2002. Whole family uses Dahl Ford service department. Had to get oil changed on 2015 F150 at 10000 miles Been using the service department since since 2002. Whole family uses Dahl Ford service department. Had to get oil changed on 2015 F150 at 10000 miles. More

Excellent Service as Usual I had a problem and the service department was able to work us in. Being nearly 5 I was sure thecar would be out of commission for the weekend but Mat I had a problem and the service department was able to work us in. Being nearly 5 I was sure thecar would be out of commission for the weekend but Matt got the ok from nitro fil and the tire ordered. We were good to go in less than 24 hours. More

,Great Service Good people to work with,understand what your needs are,willing to do al they kind for you,tell you what is going on and how long it will take and kee Good people to work with,understand what your needs are,willing to do al they kind for you,tell you what is going on and how long it will take and keep you update on thing More

Super Dealer, Super Service Dahl Ford is a very good place to get the service you need for your vehicle, great people to work with. All the people in the service department are e Dahl Ford is a very good place to get the service you need for your vehicle, great people to work with. All the people in the service department are extremely friendly and very knowledgeable. More

Amazing Customer Sevice I was very frantic when I ran over a tire in the middle of busy road and I called Dahl Ford asking what I do because I had never had this happen befor I was very frantic when I ran over a tire in the middle of busy road and I called Dahl Ford asking what I do because I had never had this happen before. I talked to Dan Wich. He was amazing!! He could tell I was freaking out and on the verge of tears. He sent some guys down to help me out and had me bring my Fusion in to look underneath to make sure there was no damage. I have worked in retail/customer service for 17 years and have to say, there is not many people with great customer service skills. He is a good one!!! More

Holy buckets There was a male that took my information at the door and he was excellent as well and I don't remember his name. The only problem was the courtesy r There was a male that took my information at the door and he was excellent as well and I don't remember his name. The only problem was the courtesy ride, the vehicle smelled of smoke. More