Dadeland Dodge Chrysler Jeep RAM - Service Center

Worst customer service ever I am leasing a Pacifica and have had nothing but challenges in dealing with the dealership, especially the service department. Messages go unanswered I am leasing a Pacifica and have had nothing but challenges in dealing with the dealership, especially the service department. Messages go unanswered and promises for follow-up are hallow. Incompetence and no customer service culture - they let the Pacifica leave the lot after a routine oil change with no oil in the engine. Speechless.... More

Excellent I always get excellent service from Rene potvein. Lazaro. Giovanni. Ricardo and Carlos Soria. I have 3 vehicles leased from this dealer and the sales I always get excellent service from Rene potvein. Lazaro. Giovanni. Ricardo and Carlos Soria. I have 3 vehicles leased from this dealer and the sales department is excellent More

Worst Dealership Service I have ever experienced I have owned a number of Jeeps since 1992 in four different states and Dadeland Dodge provides by far the worst dealer service I have ever experienced I have owned a number of Jeeps since 1992 in four different states and Dadeland Dodge provides by far the worst dealer service I have ever experienced. Recently I bought my Grand Cherokee in for oil change, to have the multi-switch (turn signal and lights) replaced and have the heat shield between the undercarriage and the muffler/exhaust pipe replaced at 8:30 AM. They were very busy and my ride home was waiting so they advised me to leave the car and the service manager would call me with an estimate. The service manager called about 10:30 AM and advised that I needed to pay a $99 evaluation fee for each the multi-switch and the insulation ($198) despite the fact that each could be verified visually without tools, equipment, a lift or even getting dirty. Granted the evaluation fees could be applied to the repair costs if I decided to have the work done but if they provide an outrageous quote I'm stuck eating it or the $198 loss. After arguing with the manager for 15-20 minutes she advised that she needed to speak to her manager and call me back. After not hearing from them for 4 hours, I called back and was able to speak to the manager who admitted that for the two things I requested an evaluation fee was not needed. About 17:00 I received a call with a quote of US $139 for the multiswitch and two hours of labor at $250 plus tax for a grand total $418. By then I had viewed an online video and saw it could be done in 15-20 minutes with only a T-10 and a T-20 torque wrench so asked if they were sure this was a 2 hour job and was advised this price was not negotiable. Advised since the car was there and too late to pick up, please proceed with oil change (for $132 despite having it changed in same shop in April 2017 for $99) for synthetic since motor is Diesel and asked for quote on insulation when car was in shop. Next morning they quoted over US $500 for insulation replacement. Requested to purchase multiswitch from Parts Department and was advised they do not take CC orders over the phone but I would need to come in and place the order and come back and pick it up when they received it (40-60 mins each way). I called Planet Dodge who sold me the multi-switch the same day for $110 and it took me less than 20 minutes to switch it out. Don't waste your time or money at Dadeland Dodge. There are plenty of other, more professional, more accommodating, and much less expensive dealers like Planet Dodge. More

Friendly Staff! Everyone was very friendly in the service department! Helpful in answering any questions for me about my new jeep. I would definitely have my jeep se Everyone was very friendly in the service department! Helpful in answering any questions for me about my new jeep. I would definitely have my jeep serviced here again More

Service and sales Bill Crosby in the Service Department does a terrific job. Friendly, thorough, professional and knowledgeable. When he says it will be done, it gets Bill Crosby in the Service Department does a terrific job. Friendly, thorough, professional and knowledgeable. When he says it will be done, it gets done. Rene Poitevin is a great guy who makes the vehicle acquisition experience a pleasure. And I would be remiss if I did not mention the very talented General Manager and COO Greg Travaline. He is a credit to his dealership and the FCA dealership community. He cares a great deal about the needs of his customers. More

wouldn't fix car and couldn't be bothered to explain What a horrible experience!!! I bring my jeep 2017 Cherokee in for check engine light. the service writer (amitol I think was his name, west indian ge What a horrible experience!!! I bring my jeep 2017 Cherokee in for check engine light. the service writer (amitol I think was his name, west indian gentleman) tells me it shouldn't be a problem. Around 3 still no response so I called in and he tells me the car was in an accident and they won't replace the automatic grill sensor!! Accident?? what accident? I get there and the mechanic tells me 'you were sold a lemon. that's why I don't buy my cars from these dealers especially this one because they all lie.' I didn't buy my car there anyway due to all the negative reviews. He shows me the car is missing some plastic clips that as far as I know were always there. Now they're missing and broken piece of plastic way at the bottom. With those two pieces of information he concludes the car was in a wreck and they won't replace the part. Later he tells me this is a pain in the neck job because he has to take everything apart in the front to find out if the sensor is bad, basically he doesn't want to do it. Then he says in his notes car was in a wreck and they won't fix it. The manager Maria I believe who supposedly approved his notes, was nowhere to be found. Then it took another 30 minutes to get the car out of there because my service writer was too busy chit chatting on his personal phone. I took it elsewhere and of course the sensor is bad, no wreck, and they are fixing it. These people are a bunch of lazy people who don't care if you are upset or not. And Anita? ha! I ask for her and nowhere to be found. The worst part that upsets me is stating my car was in a wreck. How dare they deny me service if it's under warranty and no body damage!!!! Had it been in a wreck the part would have been destroyed!!!!!!!!!!!! STAY AWAY. More

Very good experience Giovanni and Ricardo were very professional and courteous. I went to service my 2011 Jeep Grand Cherokee and drove off with a 2017 Durango GT (my 3rd Giovanni and Ricardo were very professional and courteous. I went to service my 2011 Jeep Grand Cherokee and drove off with a 2017 Durango GT (my 3rd Durango). More

26 days and counting on my vehicle 26 days ago I brought my vehicle in, I've been run up on charges on my rental, bill does not stay in contact with me, when the time issue is brought u 26 days ago I brought my vehicle in, I've been run up on charges on my rental, bill does not stay in contact with me, when the time issue is brought up I'm simply told other people have cars in that have been there for 3 months, I just don't know what kind of work if any is going on in the mechanic department, horrible service experience so far will update once I get my vehicle back More

Went to just get in idea of theprice of a new car Great sales man Chris he explained everything perfectly was patient and caring We bought the car that day no problems!!!!!! initially went into hav Great sales man Chris he explained everything perfectly was patient and caring We bought the car that day no problems!!!!!! initially went into have tires put on my challenger More

DISCRIMINATATION / HARASSMENT/HUMILIATION "I FEEL THIS INCENDENT HAVE TO BE TOLD". How few Managers in " DADELAND DODGE, CHYSLER JEEP", treated one of our Company Representative who tried to "I FEEL THIS INCENDENT HAVE TO BE TOLD". How few Managers in " DADELAND DODGE, CHYSLER JEEP", treated one of our Company Representative who tried to return a Lease Vehicle. First they ask him for a Power of Attorney ( which is was not required) , they told him , that he has to go get it in order to return the car ( Ok , He did it) ; when he came back, the lease return manger was gone ( Louis Perez) . He ask the the floor Manager Ricardo Shadden, if he can leave the car in the lot so he did not have to drive two cars tomorrow " He said , if you leave the car here , "we will towed away" ( Ok , he left frustrated) . Next day he came back with a all kind of papers to return the car again; then the Lease Manager ( Mike Diaz), told him , that he was not going to receive the car, ( humiliating him), He asked the manager , "where are my going to return the car now?" ( the bank has indicated to delivery the car to the original dealer), He said, that was not his problem and kit him out the dealership. ( he tried to call the bank) then all the managers came to pick up an argument to justify their behavior. ( and bully him) . We think , this a totally act of discrimination and humiliation can not tolerated by a bunch of "Bully" managers). "THE DEALERS ARE TRYING TO PUSH CARS, AND IF YOU DON'T TRADE IN OR BUY A NEW ONE , THEY TREAT LIKE SHEET" ( THAT'S THE POINT). I HOPE SOME ONE CAN DO SOMETHING ABOUT THIS KIND OF BEHAVIOR. THANKS FOR READING. More