Dadeland Dodge Chrysler Jeep RAM

Our salesperson was Juan (JC) Funes. From the time we ordered the car until it was delivered JC kept us always informed. He also gave us excellent advice and helped us to decide on the m From the time we ordered the car until it was delivered JC kept us always informed. He also gave us excellent advice and helped us to decide on the most useful options. I recommend him one hundred percent! He is a nice gentleman! Víctor E. Márquez More

The sales and customer service experience was exceptional. JC (Juan Funes) was incredibly accommodating and knowledgable. The pandemic has created a bit of a hot market making good deals on limit exceptional. JC (Juan Funes) was incredibly accommodating and knowledgable. The pandemic has created a bit of a hot market making good deals on limited production vehicles hard to come by, but aside from market dictating these things I have nothing but positive things to say about JC and the team at Dadeland DCJR. More

JC was our sales associate and he was friendly and knowledgeable. He went out of his way to pick up food for our daughter since the buying process took us way past dinner time. We were also taken care knowledgeable. He went out of his way to pick up food for our daughter since the buying process took us way past dinner time. We were also taken care of by Alex the finance manager. He was patient and kind. We really had a wonderful buying experience and highly recommend this dealership personnel. More

Most unethical, unprofessional and disrespectful staff ever deal with, starting by Alexander Tulin (Finance Manager).Stay away from these despicable people. Went to return my lease and get new one: -MSR ever deal with, starting by Alexander Tulin (Finance Manager).Stay away from these despicable people. Went to return my lease and get new one: -MSRP on their website, a total lie. -Match Carmax offer, a total lie. -Total neglection and violation of customer rights and FL state laws More

Excellent, we went looking for a car and a good price to match and we found it there. Juan (J.C) Funes one of his salesmen and his manager Luis did everything possible to make us feel comfortable. I recomme match and we found it there. Juan (J.C) Funes one of his salesmen and his manager Luis did everything possible to make us feel comfortable. I recommend it More

Deceptive, unethical practices and predatory!•Price was Deceptive, unethical practices and predatory! •Price was changed just because I walked in the door. I have emails, screenshots and an AMEX Auto Purch Deceptive, unethical practices and predatory! •Price was changed just because I walked in the door. I have emails, screenshots and an AMEX Auto Purchasing Price Guarantee to prove that the price was different before we started negotiating. The asking price jumped $1500 from the time I walked in the door to when we sat down to talk numbers. •They refused to honor the AMEX Auto Purchasing Program details putting them in breach-of-contract with AMEX/TrueCar. •Added ridiculous fees! Over $4000 in prep/service/detail fees! This feels incredibly predatory given the location of this dealership... The demographics of the area lead me to belive that the large portion of their clientele are payment driven and willing to accept any fees as long as the payment is affordable. •They greatly devalued my trade... I was offered 18% less for my trade than I was offered elsewhere! 15% doesn't sound like alot but in my case 15% meant almost $3000!! Somebody else may not have caught this but I am an industry professional. I have been around the Auto business and car dealerships since I was a kid. This is not a dealership to be trusted and definitely one I would suggest you avoid. STAY AWAY! STAY AWAY! STAY AWAY! More

Went in for a recall issue. My airbag on the driver and passenger side were both replaced. When I got back in my truck, the AC was no longer working. I drove down the street and was realizing this as i dro passenger side were both replaced. When I got back in my truck, the AC was no longer working. I drove down the street and was realizing this as i drove. I stopped in the parking lot of Brandsmart down the street. Turned my truck off and it wouldn't start back up. I was stranded for over 2 hours and called the dealership back. Deysi (from service) finally got on the line but told me I need to get the truck jumped and get it back to them. The truck wasn't taking a jump. I tried from an F-150 from a person passing by. The battery was completely dead. My girlfriend came with my two kids and we went to the dealership, leaving my truck at brandsmart. The sales manager told me until they know that it was their fault, I was on my own. Told me he'd call me a tow truck but then doubled back and said I'd have to call my own after not being able to get in contact with the one he tried to call. After causing a scene with the conversation getting louder and demanding they fix the issue, someone else finally came and said they'd send a service tech to my truck to get it started. They jumped it with a strong jump box and told me my battery was bad. I went straight to advance auto where I got the battery less than a year ago. They charged it fully and tested it. The battery was good, the alternator was good, the starter was good. My AC is still not working correctly and my power cable to my subwoofer was left disconnected. Also my radio was left hanging out. It was a VERY shoddy job. I missed a day of work dealing with this issue. At the moment, I'm being sent away by the service manager, Maria, admitting that mistakes were made but there's nothing that can be done. They just tested my battery and it's testing as good. Maria told me there was no way they could've determined the battery was bad in the brandsmart parking lot with it being that drained. They did though. It also took a long time to get my vehicle back after the service. I'm pretty sure they had to jump it out before they gave it back to me considering how dead it was. Had I not escalated this far and just taken what they told me, I would've paid for a tow truck and also a new battery. So far, these are the people that were rude and unhelpful with my situation: Ricardo Shedden - Sales manager Maria - Service Manager Stay tuned Dadeleand Dodge, there are some issues coming your way More

2019 grand Cherokee I been having a stop/start problem for about a year which 3 times another dealer was not been able to properly fix, I went to Dadeland Dodge and in about 3 hours they found and fixed t for about a year which 3 times another dealer was not been able to properly fix, I went to Dadeland Dodge and in about 3 hours they found and fixed the problem. Thanks to a great team Eric service advisor, and Maria Service manager, keep up the good work More

I went to the dealer where I originally bought my car for the 30000 miles service I was charged for a service that i didn’t need The. power steering flush and fluid My truck is equip with an electric p the 30000 miles service I was charged for a service that i didn’t need The. power steering flush and fluid My truck is equip with an electric power steering which uses no fluid so there are no hoses or pump therefore no maintenance is require the power comes from the battery and electrical system After reviewing the invoice when I got home I realized what they have done I went back to the dealer and they had to refund me $170 an also they did the rest of the service again because I was not please Just make sure that when you do a service to check your invoice and study what needs to be done in your car before going in You could get overcharge and don’t realize it More

Poor follow up and follow through on what ybey say they're going to do. Broken promises and poor customer service skills. Poor management, lies and deceptive practices. Do t buy from Dadeland Jeep. they're going to do. Broken promises and poor customer service skills. Poor management, lies and deceptive practices. Do t buy from Dadeland Jeep. More