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DSR Leasing
Mission Viejo, CA
38 Reviews
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38 Reviews of DSR Leasing
September 28, 2023
I echo what many before have said. I started off with Jill Holder, leased a Mercedes and the experience was OK. Certainly did not get a great rate or a great deal, but she did find the I started off with Jill Holder, leased a Mercedes and the experience was OK. Certainly did not get a great rate or a great deal, but she did find the car we were looking for, so on that basis alone I would not give a one star rating, more like 3 star- mediocre service. However, in January 2023 we started the process of getting a lease on a Toyota Tacoma. Anthony Lopez was assigned to our account. I would have done better going directly to Toyota myself. Used Toyota financing and we full sticker for the truck we ordered. The truck arrived late and in unclean condition. Lopez promised in writing to reimburse us for a detail, then later, when I sent the invoice for the detail, reneged on his written promise to reimburse us. Anthony was rude and unresponsive. I advised Jill Holder, who did not bother to respond to my email advising her of her associate's bad behavior. In addition, we ordered the truck with running boards installed. We specified the running boards in our March 2023 build sheet. The truck arrived without running boards. Lope promised to get the boards and have them installed by a mobile installer (some random Joe they found on the internet). The classic thing is, DSR didn't even know what running boards we'd ordered even though they were specifically listed on the build sheet! After finally getting the steps in at the local dealer, I was advised the mobile installer could only install them if I went to the dealer to pick them up! Wow. That's service for you. I finally ended up having to drop off the car at the dealer. And speaking of dealers... this car was delivered to the Antioch Toyota dealer in Northern California and had to be transported down to Orange County. HMMM. Somebody paid for that, and I bet it didn't come out of DSR's end. Which means there was so much padding in the DSR price that they could afford to transport the car down from Antioch and still make a profit. That's not exactly looking out for the customer. In summary, I had a bad experience with Anthony Lopez and DSR Leasing. Not only was there no perceived break in the price from what I would have been able to get from the dealer but the customer service was sorely lacking, to the point where a written promise was reneged on. I will not be using DSR Leasing again... there are too many other options out there to put up with indifferent service and no added value. More
by C.A.M
Employees Worked With
Anthony Lopez, Jill Holder
May 22, 2023
I am extremely dissatisfied with my recent interactions with Mr. Anthony Lopez from DSR Leasing, which has significantly tarnished my overall experience with the company. While initially, Mr. Lopez was res with Mr. Anthony Lopez from DSR Leasing, which has significantly tarnished my overall experience with the company. While initially, Mr. Lopez was responsive and appeared to be a pleasure to work with, the subsequent interactions have been nothing short of frustrating and unprofessional. On April 18, 2023, I contacted DSR Leasing to arrange a lease buyout for my Kia vehicle. Mr. Lopez promptly responded and offered his assistance. I obtained a payoff quote from Kia's official website and submitted it to Mr. Lopez. On April 27th, Mr. Lopez made the payment as specified. However, the situation took a turn for the worse in May when I received a confusing monthly payment statement from Kia. To make matters worse, on May 3rd, an employee from Avinas Auto Transport, who transported my car, reached out to me, to see if I had been paid by DSR Leasing. He revealed that DSR Leasing had not paid him for his services. This lack of financial responsibility raises serious concerns about DSR Leasing's overall business practices. In my attempt to address the discrepancy, I contacted Kia for clarification and reached out to Mr. Lopez via email on May 10th. In his response, he advised me to contact customer service, suggesting that they may have charged me a fee as per the terms of my contract. He provided an attachment to demonstrate that the payoff amount had been paid. Following his advice, I contacted Kia directly and spoke with a supervisor who clarified that the $300 was a result of a purchase option fee that was not included in the payoff quote generated by Kia's website. To resolve the issue, the Kia supervisor faxed the necessary documentation regarding the payment to Mr. Lopez and DSR Leasing. I also emailed Mr. Lopez, attaching the contract provided by Kia and emphasizing that the lease buyout quote did not account for the $300 purchase option fee. I informed him that Kia had sent the required documents via fax. However, despite the supervisor's efforts, there was no follow-up or attempt from Mr. Lopez to rectify the situation. My subsequent attempts to communicate and find a resolution were met with silence and indifference. On May 17th, I reached out to Mr. Lopez once again to seek a resolution for the purchase option fee. I reiterated my responsibility to make the monthly payments until the shortage amount was received by Kia. Additionally, I emphasized that the release of the vehicle's title hinged upon resolving this matter. In response, Mr. Lopez restated that the payoff quote had been paid in full and that none of the quotes indicated a $300 fee. He insisted that if my contract with Kia stipulated the fee, I was obligated to pay it. However, in my subsequent response, I reiterated that the document generated by Kia's website did not reflect the inclusion of the $300 purchase option fee. I also emphasized Kia's assertion that the individual purchasing the vehicle is responsible for this payment. I acknowledged the confusion but stressed the urgency of a prompt resolution to rectify the situation, as the title release was contingent on payment. Unfortunately, I have not received any further response from Mr. Lopez since then. Furthermore, due to Mr. Lopez's lack of responsiveness and failure to address the issue promptly, I have been burdened with making the monthly payment that was due on May 18th for a vehicle I no longer possess, as it was picked up on April 26th. In light of this experience, I strongly caution anyone considering working with DSR Leasing to think twice. The initial responsiveness and professionalism displayed by Mr. Lopez quickly deteriorated, leaving me with unanswered questions and unresolved issues. The lack of customer service demonstrated throughout this process has left me deeply disappointed and dissatisfied with DSR Leasing's services. More
by LaurenAshley
Employees Worked With
Anthony Lopez
January 15, 2023
Same story here as many before. Started with Jill, then switched to Chris. I’ve been asking for an update on my refund I was told 8 weeks ago was processing. It’s been 10 months s Started with Jill, then switched to Chris. I’ve been asking for an update on my refund I was told 8 weeks ago was processing. It’s been 10 months since I sent them deposit to be sent to Cadillac. Complete scam and the worst kind people to deal with. More
by Knucklehead
Employees Worked With
Jill Holder, Chris Montague
August 23, 2022
Rachel and the whole team at DRS Leasing were a pleasure to work with! They made our transaction quick and easy. They were responsive and very professional. I highly recommend them!! to work with! They made our transaction quick and easy. They were responsive and very professional. I highly recommend them!! More
by ERIKWELLSJONES
Employees Worked With
Rachel Rodgers
August 05, 2022
Helped me get my Toyota lease quickly and had my old lease picked up for me at the same time. Great service! Thank you DSR for making my experience grand. Big thanks to Anthony, Rachel and Breanne for t lease picked up for me at the same time. Great service! Thank you DSR for making my experience grand. Big thanks to Anthony, Rachel and Breanne for their service! More
by LeslieW66
Employees Worked With
Rachel Rodgers, Breanne Vincent
July 26, 2022
Trust the low reviews. Took my “deposits” and after 18 months never delivered the vehicle. I asked for deposit back and they held some saying it was non-refundable. Reporte Took my “deposits” and after 18 months never delivered the vehicle. I asked for deposit back and they held some saying it was non-refundable. Reported to law enforcement and they said this scam has been on there radar for a while. This scam will take your money until the day they are indicted. More
by ryan
Employees Worked With
Jill, Chris Montague, Breanne Vincent
July 13, 2022
Don’t sign that contract! Super unprofessional. this isn’t a professionally run company. They have a lot of loose ends on their business side and they expect us to suffer for Super unprofessional. this isn’t a professionally run company. They have a lot of loose ends on their business side and they expect us to suffer for it. They don’t keep their promises. Frankly guys please go to a real car dealership to buy your car and don’t go through this. And NEVER EVER SIGN A CONTRACT OR PAY MONEY until you have the car keys in your hand.. They use that contract against you.. I was dumb enough to trust these fellows to buy my first leased car but this was just chaos and stress. Anthony Lopez for you to bully your way into business shows that you’re completely incapable of anything in your life. More
by Paulaj
Employees Worked With
Anthony Lopez
July 06, 2022
this is my story. 1. Signed a Contract with DSR(Jill Holder) at 9/17/2021, I paid $795 service fee and $1000 deposit to order a Mercedes. 2. DSR noticed me Car is 1. Signed a Contract with DSR(Jill Holder) at 9/17/2021, I paid $795 service fee and $1000 deposit to order a Mercedes. 2. DSR noticed me Car is arrived at 3/2/2022 and contact person is changed to Chris Montague. 3. At 3/4 2 days before car deliver, Chris mentioned in a call : "Don't be surprise when you see the contract, MB mark up $3500. And your $1000 is used to lower it to $2500. you save tax in the end. This is the 1st time I know the exact selling price of this car. 4. Signed Contract with dealer at 3/6/2022, obviously, the $1,000 deposit wasn't there. Dealer is not aware of this $1,000 deposit. 5. Fleet manager and Finance director of MB Beverly hill said the mark up was $2,500, instead of $3500. Said they have never ever receive deposit ($1000) from DSR leasing. MB told me broker took my deposit(DSR leasing). I think so. I told DSR leasing, if they can show me the record, MB receives $1000. I will escalate to MBUSA instead dealing with them. They ignored. All my effort of this case has beyond $1000. But I am an unhappy customer. I am researching any other possible actions. Dealerrater requested to remove response from DSR. If you have interest to see their response. let me know. More
by Peter
Employees Worked With
Chris Montague
June 29, 2022
I have sold TWO cars with DSR in the last several months. One car was not in my physical possession and the whole team was so supportive and helpful, and took what was really a stressful situation and made i One car was not in my physical possession and the whole team was so supportive and helpful, and took what was really a stressful situation and made it work. I was so satisfied, it was a no brainer when it came to sell my other car this month. This second time it was way easier, because the car was in my possession. I’m really glad I found them to sell both of my cars! More
by rachell
Employees Worked With
Rachel Rodgers, Chris Montague, Eric Duss, Breanne Vincent, Andre Pier
