DICK SMITH INFINITI OF ST. ANDREWS - Service Center

As stated previously, John McMillian has been a great help providing information about the prescheduled work needed as well as whatever items or concerns we have above the scheduled needs. John is ver help providing information about the prescheduled work needed as well as whatever items or concerns we have above the scheduled needs. John is very knowledgeable about whatever the problem is and provides estimated cost and lead times for doing the work. He goes out of his way to provide a schedule we can live with. More

Great experience. John and. Chris were more than accommodating. Very courteous, a loaner car to help save on expenses, and a coupon to cut cost of repair. Thank you guys for keeping my 2014 in great accommodating. Very courteous, a loaner car to help save on expenses, and a coupon to cut cost of repair. Thank you guys for keeping my 2014 in great condition. More

Dick Smith has top notch service providers and sales persons. I have purchased 2 vehicles and have always been impressed with their care and service. I briefly went to a comparable class dealership and persons. I have purchased 2 vehicles and have always been impressed with their care and service. I briefly went to a comparable class dealership and happily came back to Dick Smith Infiniti. More

Visiting the dealership is always a great experience. The staff is always very friendly, glad to see me, and the work is always done correctly The first time. staff is always very friendly, glad to see me, and the work is always done correctly The first time. More

Always a pleasure to work with this facility. They are customer friendly and have delivered the same level of quality service I have come to expect. A decided pluses are the loaner service and the detaili customer friendly and have delivered the same level of quality service I have come to expect. A decided pluses are the loaner service and the detailing privided as a part of the package. More

Great customer service and knowledgeable staff. I choose to continue my service in Columbia rather than my local dealer. Keep up the great work and I will be back. to continue my service in Columbia rather than my local dealer. Keep up the great work and I will be back. More

Terrible service Car has been there since 12/27/16 and no phone call on status of car and no loaner provided. Car has problem with not starting & they accussed me of n Car has been there since 12/27/16 and no phone call on status of car and no loaner provided. Car has problem with not starting & they accussed me of not knowing how to start the car, have had car for 10 yrs, i know how to start car. Service is deplorable! This is the 2nd time car has been there for same issue. Charged me $65.00 + 90.00 to tow it there and did not fix the problem first time &now back in and not one call on status. This is my 3rd infiniti and probably the last More

She was very rude. I heard her complaining to the employee's and making smart remarks to them. She acts like she doesn't want to be at work. When I come in and the lady Kim is at the front desk, it's employee's and making smart remarks to them. She acts like she doesn't want to be at work. When I come in and the lady Kim is at the front desk, it's wonderful. Kim is very respectful and really loves her job. More

Service tech scheduled my appointment for an oil change on a day that the shop was back logged with other vehicles that needed to be serviced ahead of mine. Had my car for the whole day and it sat in the l on a day that the shop was back logged with other vehicles that needed to be serviced ahead of mine. Had my car for the whole day and it sat in the lot without being looked at. No courtesey call to even let me know it wouldn't or couldn't be serviced that day. No call back after leaving message on voicemail. He should have told me there were "a few guys out on vacation" and that they were behind even before scheduling my appointment. Total waste of time. More